Password Change - Use of Special Characters

I just attempted to change the password for my email account.  The instructions provided says the password may contain the following special characters (!@#$_-]*); however, I got an error message saying the password has to be alpha-numeric.  Further attempts using the allowed special characters said the new password contained invalid characters. 


Thank you.

Community Manager

Re: Password Change - Use of Special Characters



Please refer to the following link for Using a Strong Username and Password.  The link includes the following password guidelines:   


Spectrum Password Guidelines


  • Must be between 8 and 16 characters long
  • Must include at least one uppercase letter, one lowercase letter and one number
  • Must include at least one of these special characters ! @ # $ _ - ] *
  • Must not be the same as any of your previously used passwords
  • Your password can’t repeat the same character 3 times in a row.
    Example: password111