When writing an email using TWC's Web Mail, I cannot use the rich text editor. The message field is inaccessible - meaning the cursor will not go to this field. Instead, there is a small circle with a diagonal line running through it - the internation symbol for "NO" in the top left corner of the message field. This has been my experience for as long as I can remember. I do not reall ever using rich text in TWC's web mail.
Win 7 x64
IE 11 64
Mozilla Waterfox 64
I have tried all three browsers, with and without addd-ons. In fact, I tried IE with default settings - all non-default add-ons (add-ons I installed) disabled - with the same result.
Solved! Go to Solution.
TWC webmail rich text editor uses a Java plug in that requires a current version of to be installed for it to be functional. I was able to access the rich text editor in webmail using IE version 11.0.9600. That said, I recommend using Chrome for webmail. As well, you may want to check your security settings, there may be a setting blocking the plug in or the update. I also included a link to FAQ's for TWC webmail that may be helpful.
If the issue is still not resolved, then please contact us directly 1-800-892-4357
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