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Issues with Spectrum deleting emails from personal folders?

I noticed recently that I had a number of emails that I had moved to personal folders (so they wouldn't auto-delete) go missing.  I contacted support and was told that there is a phantom issue causing emails to randomly delete, and it has been going on for a while.  They said that a notice went out with the bills. (but I get autobilled, so hadn't been looking at my online bills - I now did and found no documentation of the issue in the last 12 months).   Their advice is that I shouldn't be counting on Spectrum to retain the emails and they have no responsibility if they get deleted (I do have them on my phone).  Anyway, I wanted to see if anyone had received this notification about the email issue and if so, can you shed any light on it?  For what it is worth - I was originally Time Warner/Road Runner.  Not sure if the issue is limited to those or not.

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Re: Issues with Spectrum deleting emails from personal folders?

What email client are you using?

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Re: Issues with Spectrum deleting emails from personal folders?

I am not sure exactly what you are asking.  My email is a road runner email and I am accessing it via the Spectrum site.