Rookie

Incoming email from domain t-online.de is rejected

Email sent from <t-online.de> to my account on <san.rr.com> is being rejected with error

 

"550 5.1.0 <wa-fi@t-online.de> sender rejected AUP#I-1330"

 

It has worked successfully for the last 20 years or so, recently started failing.

2 REPLIES
Lead Moderator

Re: Incoming email from domain t-online.de is rejected

I am sorry to hear you are having trouble with that. 

 

If you are still experiencing this please do contact our support teams directly.

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

1-855-70-SPECTRUM (855-707-7328)

 

Regards,

Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums

Rookie

Re: Incoming email from domain t-online.de is rejected

I have contated the support team and they have been no help at all. The problem also occurs when mail is send from <gmx.de> and is related only to a server named <dnvrco-cmedge01.email.rr.com> that rejects the senders. That server is owned by Charter Communications and has never appeared in the expanded header of any email I have ever received. The support reps I speak to know nothing, and claim the "engineers" point to the sender, when the error message clearly says "server dnvr... says sender rejected..." It is 2 different sender domains being rejected. Is there an email address for the postmaster where I can send my error messages and get an accurate technical evaluation of the problem?