I am NOT setting up an email server. I am only trying to forward messages from an existing Spectrum account to a different email address. I set the forward on the Spectrum webmail server to go to the email@example.com. Those forwarded messages never arrive due to a configuration problem on the Spectrum servers. I can forward Gmail and Zoominternet messages to the new user name. It's nothing I am doing, because I only named the new email addresses on our site (which has the TLD of .info) and is hosted by Vistaprint. There is no configuration error on my part, since I had nothing to do with setting up the email server at Vistaprint. Why then can I forward messages from other domains to the new addresses and NOT Spectrum?
I want the messages to the existing "stny.rr.com" forwarded to the new ".info" email, so the village clerk, deputy clerk, and mayor don't miss any email. As you may have encountered this situation, not everyone updates their address books, even if they have received notification about a change.
"It sounds like from the get go you may have been using the Spectrum email in a way it simply is not designed for. It is basically just a legacy system more for personal use, not for organizations and such."
The email addresses were given to the village as part of the free service under the contractual agreement with Time Warner at the time, and this pre-dates my arrival on the scene, so I'm in the middle of this. I have gone through the other steps, so it's still up to Spectrum to fix the TLD forwarding issue on their servers.