I discovered a major issue with forwarding email from "stny.rr.com" through webmail. The newer top level domains having more than 3 characters (i.e. ".info") are NOT forwarded. In my conversation yesterday with tech support, they said that the system only recognizes TLD's with 3 characters - .com, .net, .org, etc. My concern is that our website is ".info" as are the associated email addresses. I want to transition to the new email addresses for the village staff, but this is currently impossible due to the forwarding restriction on Spectrum's servers. Given that there are a number of new TLD's with more than 3 characters, this issue should be fixed sooner, rather than later.
According to the Spectrum tech with whom I spoke yesterday, it is an issue on their server side. It can't recognize an email address with more than 3 characters after the dot. As for our village website (ends in ".info"), that's hosted by Vistaprint, and I can update the pages, create email addresses, etc.. I was able to work around the problem by forwarding the village clerk's "stny.rr.com" address to the village Gmail account, then return the mail to her new .info address. Of course, that won't help when I want to configure the RR email forwarding for the deputy clerk and mayor - they don't all need to see each other's email, of course.
On a test using another email, Armstrong's Zoominternet, I set the forwarding on the account to go to the new village ".info" email address and it worked. I am rather disheartened to find that a company the size of Spectrum can't do what a regional company can do in their ability to fix something as simple as forwarding email.
I don't know whether you understand that I am not setting up an email server. All I want to do is forward a Spectrum/Time-Warner email in the "stny.rr.com" domain and send it to a new TLD, such as xyz.info. The issue is with Spectrum, as the tech told me. Their forwarding system is currently incapable of handling a TLD with more than 3 characters.