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Observer

Forwarding Email

I discovered a major issue with forwarding email from "stny.rr.com" through webmail.  The newer top level domains having more than 3 characters (i.e. ".info") are NOT forwarded.  In my conversation yesterday with tech support, they said that the system only recognizes TLD's with 3 characters - .com, .net, .org, etc.  My concern is that our website is ".info" as are the associated email addresses.  I want to transition to the new email addresses for the village staff, but this is currently impossible due to the forwarding restriction on Spectrum's servers.  Given that there are a number of new TLD's with more than 3 characters, this issue should be fixed sooner, rather than later.

14 REPLIES 14
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Established Sharer

Re: Forwarding Email

Might have to be something done at the server level... more or less a sort of alias/redirect list that would forward them without ever going to the .com mailbox. IDK if they are setup to be able to do this though.

Seen it done at a local university when they brought in Exchange for their staff and wanted to keep the students on the linux boxes. The MX record still pointed to the DEC Alphas, but they maintained a list for the staff on them that forwarded to the Exchange server.

Alternatively, you could establish an MX record where your domain is hosted to point to where the .info email is hosted.
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Observer

Re: Forwarding Email

According to the Spectrum tech with whom I spoke yesterday, it is an issue on their server side.  It can't recognize an email address with more than 3 characters after the dot.  As for our village website (ends in ".info"), that's hosted by Vistaprint, and I can update the pages, create email addresses, etc..  I was able to work around the problem by forwarding the village clerk's "stny.rr.com" address to the village Gmail account, then return the mail to her new .info address.  Of course, that won't help when I want to configure the RR email forwarding for the deputy clerk and mayor - they don't all need to see each other's email, of course.

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Re: Forwarding Email

Sounds like you need to fix the MX record for the site? This is a DNS record that directs systems where to connect for delivering email. Have them point it to where the .info addresses are hosted instead of the Spectrum/RR servers.
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Observer

Re: Forwarding Email

As I mentioned, I cannot change anything on the Vistaprint servers.  It is a Spectrum problem, and they admitted it.

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Observer

Re: Forwarding Email

On a test using another email, Armstrong's Zoominternet, I set the forwarding on the account to go to the new village ".info" email address and it worked.  I am rather disheartened to find that a company the size of Spectrum can't do what a regional company can do in their ability to fix something as simple as forwarding email.

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Re: Forwarding Email

Something is directing the email to the Spectrum servers. When you were setting everything up, you had to designate that the email was to be sent to Spectrum mail servers. That is what needs to be changed to point to where the .info domain's email will be hosted, be that within the Vistaprint system or where the domain is registered/hosted.
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Re: Forwarding Email

Have to understand that Spectrum is not really in the business of hosting email, websites, domains, etc.

There are other companies set up specifically to do this..

There should be an MX record that tells systems what address to connect to for sending email to your domain. You set everything up so that it ultimately sends your email to Spectrum instead of where the domain's email is hosted..

THIS is where the problem lies.

The record(s) need to be changed to send email to a more appropriate system/service, ideally where the .info mailboxes are hosted.
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Observer

Re: Forwarding Email

To RAIST5150,

I don't know whether you understand that I am not setting up an email server.  All I want to do is forward a Spectrum/Time-Warner email in the "stny.rr.com" domain and send it to a new TLD, such as xyz.info.  The issue is with Spectrum, as the tech told me.  Their forwarding system is currently incapable of handling a TLD with more than 3 characters.

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Re: Forwarding Email

You have a website with a .info domain.

That website has email addresses bound to that .info domain.

Those email addresses will be hosted somewhere.

The DNS entries for the site will have different records registered for different aspects of the domain. One of those, the MX record, is a pointer to where that email is hosted.

That MX record and site should not be pointing to the Spectrum webmail servers... it should be pointing to the .info's email server so that when someone sends an email (or uses a contact form/link on the website) they send directly to user@website.info (not user@spectrum.com), the client queries DNS and gets pointed to the proper .info mail service and does not try to send it to a Spectrum mailbox on their servers.