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Newcomer

Email

Having email issue. Won’t allow me to reset password

5 REPLIES 5
Lead Moderator

Re: Email

Hi @Doc1355  Are you still having a problem resetting the email password?

Are you receiving an error or is something else happening?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Newcomer

Re: Email

I'm having the same problem.site says Unable to reset password at this time
Newcomer

Re: Email

But to get the virus protection suite you need twc email and pw
Lead Moderator

Re: Email

@dpford09

 

Sounds like you will need direct support to have this addressed.

 

You can contact our Social Media Customer Care team at: 

Twitter: @Ask_Spectrum

OR
Facebook: https://www.facebook.com/Spectrum


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Observer

Re: Email

Try the online Chat support. They can reset passwords. That is about all they can do.

That was their fix to the issue of getting username invalid. They didn't seen to under stand the issue.