Rookie

Email stopped working on my phone

As of August 8, 2016 my phone can't connect to my roadrunner account. I have not made any changes. What's going on?
1 REPLY
Spectrum Employee

Re: Email stopped working on my phone

My apologies for the e-mail issues, @Mijo73.  Could you please try using the POP or IMAP settings listed below and let us know if that makes any difference?

 

Spoiler
 

Android™

  1. Open the Email app on your Android™ phone.
  2. Enter your email address and password.
  3. Select Manual setup.
  4. Select the account type POP3 or IMAP.
  5. Enter your full email address and password.
  6. Enter or confirm (if automatically set) your account settings.

 

  • POP settings:
    • Account Type: POP or POP3
      Incoming Mail Server: mail.twc.com
      Incoming Server - POP3 port: 110
      Outgoing Mail Server (SMTP): mail.twc.com
      Outgoing Server - SMTP port: 587
      Inbound & Outbound User Name: Enter full email address
      johndoe@[division].rr.com
      johndoe@roadrunner.com
      johndoe@twc.com
      Inbound & Outbound Password: Email Password (same as Web Mail)
      SMTP Server Requires Authentication: Checked
  • IMAP settings:
    • Account Type: IMAP
      Incoming Mail Server: mail.twc.com
      Incoming Server –IMAP port: 143
      Outgoing Mail Server (SMTP): mail.twc.com
      Outgoing Server – SMTP port: 587
      Inbound & Outbound User Name: Enter full email address
      johndoe@[division].rr.com
      johndoe@roadrunner.com
      johndoe@twc.com).
      Inbound & Outbound Password: Email Password (same as Web Mail)
      SMTP Server Requires Authentication: Checked

 

  1. Enter your full email address and password.
  2. Select Next.
  3. Give your account a name and designate a display name for outgoing messages.
  4. Select Done.

 

 

iPhone/iPad

  1. From Settings, select Mail, Contacts, Calendars.
  2. Select Add Account.
  3. Select Other.
  4. Select Add Mail Account.
  5. Enter a Name, Email, Password and Description.
  6. Select Next.
  7. Select POP or IMAP.
  8. Enter or confirm (if automatically set) your account settings.

 

  • POP settings:
    • Account Type: POP or POP3
      Incoming Mail Server: mail.twc.com
      Incoming Server - POP3 port: 110
      Outgoing Mail Server (SMTP): mail.twc.com
      Outgoing Server - SMTP port: 587
      Inbound & Outbound User Name: Enter full email address
      johndoe@[division].rr.com
      johndoe@roadrunner.com
      johndoe@twc.com
      Inbound & Outbound Password: Email Password (same as Web Mail)
      SMTP Server Requires Authentication: Checked
  • IMAP settings:
    • Account Type: IMAP
      Incoming Mail Server: mail.twc.com
      Incoming Server –IMAP port: 143
      Outgoing Mail Server (SMTP): mail.twc.com
      Outgoing Server – SMTP port: 587
      Inbound & Outbound User Name: Enter full email address
      johndoe@[division].rr.com
      johndoe@roadrunner.com
      johndoe@twc.com).
      Inbound & Outbound Password: Email Password (same as Web Mail)
      SMTP Server Requires Authentication: Checked

 

  1. Enter your full email address and password.
  2. Select Save.
  3. Your device will verify your account settings.
  4. If you need to edit your settings, select your email account from the Accounts 

Thank you for your participation in the Forums!

 

Regards,
Jeremiah S.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Check out the community guidelines here