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I contacted support yesterday and was one the phone with two different "tech" reps for about 30 minutes before I hung up! They informed me that the issue was a "device issue" and not a Spectrum issue and that they are unable to troubleshoot issues on other platforms! Of course this is a boilerplate resposne and total(edited)! When I asked how is it that I have used my twc email on other platforms for years (including Outlook, Apple Mail, iPhone, etc.) without issue and that all of these failed at the same time, they responded "coincidence!" They then told me just to use webmail and not worry about trying to access or use my twc account via other platforms! It is obvious to me that Spectrum is not going to take responsibility for something they messed up, will only point the finger elsewhere, and will never resolve this! Spectrum = Worthless.
I'm having a similar but different problem as I can still access my RR email accounts. But I'm not able to setup the RR accounts using Microsoft Outlook. I can with other apps such as gmail, but not outlook. Was on the phone with Microsoft multiple times and with TWC/Spectrum and then Microsoft again. Everyone says it's the other guy - pretty frustrating, so I feel your pain.
Are you using the mail.twc.com for both incoming/outgoing mail? i used to use the old one pop-server.wi.rr.com and smtp-server.wi.rr.com, but those don't seem to work regularly for me.