Email Security Breach

In the proces of resetting email password, I am asked a security question, "Who is your favorite author?"  Entering the correct author does not validate and subsequently I am unable to reset my password.

To correct this issue, I logged into my TWC ID to change the security questions, however, THERE IS NO SECURITY QUESTION LABELED "Who is your favorite author?"

This appears to be a backdoor that only the hacker who knows the answer to the security question would be able to answer.

Please respond.2017-12-27 (1).png

Lead Moderator

Re: Email Security Breach

Good morning.


The security questions found in the TWC ID profile are not for email.

Those are for your TWC ID only. 


If you are still unable to change your email password please do contact us 

directly at:


Twitter: @Ask_Spectrum

Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums