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Not applicable

Time wrong on telephone

I have reset the time more often than I can count on both a wired and cordless phone but within a day they reset to a wrong time.  For example, right now it is 1:23pm but my phones show 6:23pm.  My TV box shows the correct time.

 

Any ideas?

 

THANKS!

11 REPLIES 11
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Participant

Re: Time wrong on telephone


@Downeast wrote:

I have reset the time more often than I can count on both a wired and cordless phone but within a day they reset to a wrong time.  For example, right now it is 1:23pm but my phones show 6:23pm.  My TV box shows the correct time.

 

Any ideas?

 

THANKS!


You would need to call into Charter Communication's phone support from a different phone since they will send a signal to reboot your phone modem and if that does not fix the issue they will need to file an escalation ticket to get that issue resolved.

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Not applicable

Re: Time wrong on telephone

WIll give that a try.  Have reset the modem from here and via the app but still getting incorrect time to the phones.

 

Thank you!

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Proven Sharer

Re: Time wrong on telephone

OK, you do realize that the cable network does not switch between standard time and daylight savings time, right?  Several states remain on standard time year round.  You probaby will have to reset the phone displays yourself twice a year. 

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Seasoned Contributor

Re: Time wrong on telephone

Is it always off by the same amount of time, from your example five hours or, is it random?  If the amount of time difference is always the same it could be some type of time zone problem. Five hours ahead might be UTC depending on where you are located. 

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Participant

Re: Time wrong on telephone


@karlbeckman wrote:

OK, you do realize that the cable network does not switch between standard time and daylight savings time, right?  Several states remain on standard time year round.  You probaby will have to reset the phone displays yourself twice a year. 


Do not post misinformation since it is clear you have no idea what you are talking about. Charter Communication's does adjust for daylights savings time in areas that still observe it. 

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Participant

Re: Time wrong on telephone


@LGT wrote:

Is it always off by the same amount of time, from your example five hours or, is it random?  If the amount of time difference is always the same it could be some type of time zone problem. Five hours ahead might be UTC depending on where you are located. 


Regardless of the issue it is going to require an escalation ticket to fix.

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Seasoned Contributor

Re: Time wrong on telephone

Maybe so, but having as much information as possible can only help expedite the solution. 

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Community Manager

Re: Time wrong on telephone

 


@toolman1990 wrote:

@karlbeckman wrote:

OK, you do realize that the cable network does not switch between standard time and daylight savings time, right?  Several states remain on standard time year round.  You probaby will have to reset the phone displays yourself twice a year. 


Do not post misinformation since it is clear you have no idea what you are talking about. Charter Communication's does adjust for daylights savings time in areas that still observe it. 


 

I want to take this opportunity to provide a gentle reminder to keep posts friendly.  Many of our regular users have advanced experience and knowledge in different areas.  As well, disagreements are a natural part of many conversations, but should always reflect a tone that is respectful and courteous. 

 

Thanks!  

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Proven Sharer

Re: Time wrong on telephone

@toolman1990  Thank you for suggesting that I could have been more clear in my question and comments about network timing behaviors. I'll try to clear up some misunderstandings about the source of cable time information signals.

The Spectrum network master clocks do not change their time signals forward or back one hour in the spring and fall. Instead devices with a time display (normally only a DVR or set-top tuner) are programmed by Charter Comm and other system operators to offset their time displays forward or back from the cable network clock time on the appropriate dates. The eMTA modems used for Spectrum VoIP telephone service do not send any date and time signals to telephone instruments connected to the in-home wiring that plugs into the Phone1 or Phone2 jacks.

This customer @Downeast has two (presumably customer-provided) AC outlet powered telephone instruments which display date and time. The customer programs those details into the phone unit, and his stated problem is that those units do not keep time reliably. His goal is to stabilize the displayed time so it matches his watch, wall clock, or cellphone throughout the day.

Feel free to contribute.