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unstable connection.

I have been having issues with my internet on the past 2 weeks. I keep getting buffer on youtube at random times (usually on wifi) and wired. When gaming or surfing I can spot when the connection is lost for a slight second. I am not sure if it's a TWC issue or a issue from my end. I  own a Motorola MB7420 with the Ultimate 200 plan. My router is a linksys EA6900, which I got 3 weeks ago. I have tried resetting both modem & router to default settings and reflashed the router.

 

  Startup Sequence  
   Startup StepStatusComment

  
   Acquire Downstream Channel489000000 HzLocked
  
   Upstream ConnectionOKOperational
  
   Boot StateOKOperational
  
   Configuration FileOK?BiABGZgIgBAAAAAAAAAAACMAQDY_uB4mBWAADAAAhACR8qnHwLFo@AAAAAHaJ26Uz9flZgdHXVE1zXIVCdNm9
  
   SecurityEnabledBPI+
  

 

   Connection Status  
   System Up Time3 days 10h:37m:07s 
  
   Network AccessAllowed 
  



   Downstream Bonded Channels 
  
   ChannelLock StatusModulationChannel IDFreq. (MHz)Pwr (dBmV)SNR (dB)CorrectedUncorrected
1LockedQAM2565489.04.142.200
2LockedQAM2562471.03.942.200
3LockedQAM2563477.03.841.900
4LockedQAM2564483.03.842.000
5LockedQAM2561465.03.742.200
6LockedQAM2566495.03.841.800
7LockedQAM2567501.03.841.900
8LockedQAM2568507.03.437.900
9LockedQAM2569513.03.141.100
10LockedQAM25610519.02.840.800
11LockedQAM25611525.02.840.700
12LockedQAM25612531.02.440.400
13LockedQAM25613537.02.240.300
14LockedQAM25614543.02.040.200
15LockedQAM25615549.01.840.100
16LockedQAM25616555.01.840.000
Total      00



   Upstream Bonded Channels 
  
   ChannelLock StatusChannel TypeChannel IDSymb. Rate (Ksym/sec)Freq. (MHz)Pwr (dBmV)
1LockedATDMA3512030.640.0
2LockedATDMA2512024.239.8
3LockedTDMA1256019.439.5
4LockedATDMA4256037.040.0

 

Time  Priority  Description 
 Time Not Established  Critical (3)  No Ranging Response received - T3 time-out;CM-MAC=00:40:36:3... 
 Time Not Established  Notice (6)  Honoring MDD; IP provisioning mode = IPv4 
 Wed Aug 31 20:56:36 2016   Warning (5)  DHCP WARNING - Non-critical field invalid in response ;CM-MA... 
 Wed Aug 31 20:56:36 2016   Error (4)  Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:40... 
 Wed Aug 31 20:56:36 2016   Error (4)  Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:40... 
 Wed Aug 31 20:56:44 2016   Critical (3)  No Ranging Response received - T3 time-out;CM-MAC=00:40:36:3... 
 Wed Aug 31 20:56:47 2016   Notice (6)  Overriding MDD IP initialization parameters; IP provisioning... 
 Wed Aug 31 20:56:57 2016   Warning (5)  ToD request sent - No Response received;CM-MAC=00:40:36:3f:b... 
 Wed Aug 31 20:56:59 2016   Error (4)  Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:40... 
 Wed Aug 31 20:56:59 2016   Error (4)  Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:40... 
 Wed Aug 31 20:56:59 2016   Warning (5)  ToD request sent - No Response received;CM-MAC=00:40:36:3f:b... 
 Wed Aug 31 20:57:28 2016   Error (4)  ToD request sent - No Response received;CM-MAC=00:40:36:3f:b... 
15 REPLIES 15
Expert

Re: unstable connection.

There is nothing in the log indicating a connection loss since the 31st, signals look okay

Helper

Re: unstable connection.

Can you post a picture of the signals when the event is occurring if this is not one.

Browser

Re: unstable connection.

do you think my router is the issue?, I am thinking fo returning it and getting a diffrent brand like asus.

Expert

Re: unstable connection.

don't reset anything, post the signal page again.

 

Browser

Re: unstable connection.

 
Connection



   Startup Sequence  
   Startup StepStatusComment

  
   Acquire Downstream Channel489000000 HzLocked
  
   Upstream ConnectionOKOperational
  
   Boot StateOKOperational
  
   Configuration FileOK?BiABGZgIgBAAAAAAAAAAACMAQDY_uB4mBWAADAAAhACR8qnHwLFo@AAAAAHaJ26Uz9flZgdHXVE1zXIVCdNm9
  
   SecurityEnabledBPI+
  



   Connection Status  
   System Up Time3 days 16h:02m:58s 
  
   Network AccessAllowed 
  



   Downstream Bonded Channels 
  
   ChannelLock StatusModulationChannel IDFreq. (MHz)Pwr (dBmV)SNR (dB)CorrectedUncorrected
1LockedQAM2565489.04.142.100
2LockedQAM2562471.04.042.100
3LockedQAM2563477.03.841.800
4LockedQAM2564483.03.841.900
5LockedQAM2561465.03.842.200
6LockedQAM2566495.03.841.800
7LockedQAM2567501.03.941.800
8LockedQAM2568507.03.538.000
9LockedQAM2569513.03.241.000
10LockedQAM25610519.03.040.800
11LockedQAM25611525.02.940.600
12LockedQAM25612531.02.540.300
13LockedQAM25613537.02.440.300
14LockedQAM25614543.02.140.200
15LockedQAM25615549.01.940.100
16LockedQAM25616555.01.940.000
Total      00



   Upstream Bonded Channels 
  
   ChannelLock StatusChannel TypeChannel IDSymb. Rate (Ksym/sec)Freq. (MHz)Pwr (dBmV)
1LockedATDMA3512030.640.0
2LockedATDMA2512024.240.0
3LockedTDMA1256019.439.5
4LockedATDMA4256037.0

40.0

Expert

Re: unstable connection.

Levels look stable.

 Do you have some device hoarding bandwidth? like running cloud, sync or onedrive?

 

Browser

Re: unstable connection.

I have the following devices :

Xbox One

Custom PC

Xbox 360

Chrome cast

Hp Envy printer

Asus Laptop

Gateway Laptop

Galaxy S5

Lg G3 ( 2 )

 

I went to target and returned the router 30 minutes ago. I now hove to use my old EA3500 which can't handle the speed I have. I am looking for a replacement in the 100-150 range. Preferably with DD-WRT support. Now that I am using my old EA3500 the connection seems stable but is slow. ie. 70-100 down on wired, and 50ish on wifi.

Expert

Re: unstable connection.

It may actually be more stable now.

The onlything slightly off is the s/n on 507 mHz is lower than the rest indicating slight ingress but it's not enough right now to cause errors.

Keep an eye on it.

If any of those devices are running cloud, sync, onedrive and hogging bandwidth, you need to slap QOS restrictions on them

 

Browser

Re: unstable connection.

09/05/2016 09:05 AM CST

Connection



   Startup Sequence  
   Startup StepStatusComment

  
   Acquire Downstream Channel489000000 HzLocked
  
   Upstream ConnectionOKOperational
  
   Boot StateOKOperational
  
   Configuration FileOK?BiABGZgIgBAAAAAAAAAAACMAQDY_uB4mBWAADAAAhACR8qnHwLFo@AAAAAA19Jpb6tOoJ2cWcM+NO4DKkT_1z
  
   SecurityEnabledBPI+
  



   Connection Status  
   System Up Time0 days 18h:16m:17s 
  
   Network AccessAllowed 
  



   Downstream Bonded Channels 
  
   ChannelLock StatusModulationChannel IDFreq. (MHz)Pwr (dBmV)SNR (dB)CorrectedUncorrected
1LockedQAM2565489.04.141.500
2LockedQAM2562471.03.941.500
3LockedQAM2563477.03.841.300
4LockedQAM2564483.03.841.400
5LockedQAM2561465.03.741.500
6LockedQAM2566495.03.841.200
7LockedQAM2567501.03.841.300
8LockedQAM2568507.03.437.100
9LockedQAM2569513.03.140.400
10LockedQAM25610519.02.840.300
11LockedQAM25611525.02.840.300
12LockedQAM25612531.02.440.100
13LockedQAM25613537.02.240.100
14LockedQAM25614543.01.939.900
15LockedQAM25615549.01.839.900
16LockedQAM25616555.01.739.700
Total      00



   Upstream Bonded Channels 
  
   ChannelLock StatusChannel TypeChannel IDSymb. Rate (Ksym/sec)Freq. (MHz)Pwr (dBmV)
1LockedATDMA3512030.640.3
2LockedATDMA2512024.240.8
3LockedTDMA1256019.439.5
4LockedATDMA4256037.039.5