Seasoned Contributor

something very wrong again i think they added a splitter last time i caught them but

i need a tech to check the line outside and remove the splitter they added cua i aint payin cable for them so can you please send a tech out to check the line ?

Status

The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+
DOCSIS Network Access EnabledAllowed 

 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2561555000000 Hz2.6 dBmV38.8 dB61152
2LockedQAM2562561000000 Hz2.0 dBmV38.8 dB5045
3LockedQAM2563567000000 Hz2.1 dBmV38.8 dB3428
4LockedQAM2564573000000 Hz2.5 dBmV38.7 dB2130
5LockedQAM2565579000000 Hz2.3 dBmV38.8 dB3129
6LockedQAM2566585000000 Hz2.4 dBmV38.6 dB1641
7LockedQAM2567591000000 Hz1.9 dBmV38.6 dB2227
8LockedQAM2568597000000 Hz1.8 dBmV38.7 dB1230
9LockedQAM2569603000000 Hz2.2 dBmV38.8 dB3615
10LockedQAM25610609000000 Hz2.2 dBmV38.7 dB1225
11LockedQAM25611615000000 Hz2.1 dBmV38.7 dB1914
12LockedQAM25612621000000 Hz2.1 dBmV38.6 dB4048
13LockedQAM25613627000000 Hz1.8 dBmV38.7 dB1030
14LockedQAM25614633000000 Hz1.9 dBmV38.6 dB8627
15LockedQAM25615639000000 Hz2.1 dBmV38.5 dB5123
16LockedQAM25616645000000 Hz2.2 dBmV38.6 dB3762

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 Ksym/sec24200000 Hz51.5 dBmV
2LockedTDMA12560 Ksym/sec19400000 Hz50.8 dBmV
3LockedATDMA35120 Ksym/sec30600000 Hz51.8 dBmV
4LockedATDMA42560 Ksym/sec37000000 Hz51.5 dBmV


 

Current System Time: Sun Oct 16 11:19:59 2016

9 REPLIES 9
Sharer

Re: something very wrong again i think they added a splitter last time i caught them but

*We* are just helpless subjects to the TWC king like you are; you'll have to call to have *them* send out techs.

 

If you're saying someone illegally split cable to steal it, there's a number specifically for that; get it off the TWC website.

Expert

Re: something very wrong again i think they added a splitter last time i caught them but

take a photo of the box and what's in it and post it here

 

Seasoned Contributor

Re: something very wrong again i think they added a splitter last time i caught them but

how do i put pictures on here?

Expert

Re: something very wrong again i think they added a splitter last time i caught them but

Save the pic on Imgur and post the link here...

 

Sharer

Re: something very wrong again i think they added a splitter last time i caught them but

You can actually upload the pictures as well.

 

I use ShareX...awesome open source utility.

Seasoned Contributor

Re: something very wrong again i think they added a splitter last time i caught them but

ok i waitied till this morning to take the pic hopin they wold be gone for the day but nope i looked out the window an the my cable box was open again  heres the pics

 

please send a tech out to fix this i aint payin for them to get free cable added a pic of the splitter i found there old and rusty now i know twc dont use old rusty splitters

 

http://imgur.com/a/p158r

 http://imgur.com/a/JxHmK  

 

UPDATE

 

i removed that old rusty splitter an tried to close the box  anyway u can send a teck out to lock the box i dont wanna pay 100 bux every month n have them get free cable

Expert

Re: something very wrong again i think they added a splitter last time i caught them but

the blue connector sure doesn't look like what twc's using.. The black ones with the knurled nuts are though.

Seasoned Contributor

Re: something very wrong again i think they added a splitter last time i caught them but

i cut the cable with the blue connector when i was cuting i saw the guy was still there hiding waiting for me to finish i took the splitter n threw it in the trash here i think they wont stop trying to get free cable at the end of this month im gona try an move out of this area Smiley Sad
Highlighted
Sharer

Re: something very wrong again i think they added a splitter last time i caught them but

Is that cable or is someone trying to build an electromagnet?  Smiley Very Happy

 

Call the TWC hotline for this, let them handle it and clean up that mess and put a lock on it (a serialised tab that shows if it's been cut/opened).

 

That mess in there is just going to make your signal worse...kinks damaging the cable, ungrounded splitters, connections not horizontal to prevent water ingress...

 

Seriously, let TWC handle it...but you have to call them...nobody here can do anything about it; we're just users like you!

 

If this is your house/property and someone uninvited is doing this, file a police report!