Contributor

not connected

i go to time warner website it says modem not connected but it is connected  they are messed up plus it has wrong serial number on there for modem correct mac address though . I aint gonna call or reset modem done that then it wouldnt connect i had to call in dont want to do that again they keep looking through that book again lol.

1 REPLY 1
Helper

Re: not connected

If this is a modem you own it will not show correctly on your account page. The MAC address is what matters.