Participant

internet connection mostly OK; occasional short term lag

I reset the modem 18 days ago.  Checked the modem two weeks ago and  had

total correctables 668 uncorrectables 2643

 

Check again a week ago and it's the same as I see today

correctables 1074 uncorrectables 4203

 

I noticed that rebooting the router takes a long time before it's settled down

about 4 minutes.  It goes back to all lights out except the top one 2 or 3 times.

Have a home phone plugged in,  signal is split in the room divided between

the Ubee gate way and the TV DVR.  Any thoughts appreciated.

 

tw1.pngtw2.png

5 REPLIES 5
Expert

Re: internet connection mostly OK; occasional short term lag

Copy and paste the modems signal level and error log pages, all we see is yellow caution triangles...

Also a CMD level tracert to google.com

 

Participant

Re: internet connection mostly OK; occasional short term lag

Is there some issue in posting images in this forum?

 

tw1.pngtw2.png

Expert

Re: internet connection mostly OK; occasional short term lag

Yes, you can't.. Do a straight copy and paste not a photo...

 

Participant

Re: internet connection mostly OK; occasional short term lag

https://ibb.co/gePS06
https://ibb.co/eEkZf6

 

These are links to the original png images or cut and paste I get this:

1 QAM256 597000000 Hz3.6 dBmV40.6 dB68305
2 QAM256 567000000 Hz3.9 dBmV40.8 dB54161
3 QAM256 573000000 Hz3.8 dBmV40.7 dB60219
4 QAM256 579000000 Hz3.7 dBmV40.6 dB59235
5 QAM256 585000000 Hz3.7 dBmV40.7 dB76327
6 QAM256 603000000 Hz3.6 dBmV40.6 dB58257
7 QAM256 615000000 Hz3.7 dBmV40.3 dB56278
8 QAM256 627000000 Hz3.5 dBmV40.3 dB70264
9 QAM256 633000000 Hz3.6 dBmV40.3 dB58240
10 QAM256 639000000 Hz3.5 dBmV40.2 dB48256
11 QAM256 591000000 Hz3.6 dBmV40.6 dB87254
12 QAM256 609000000 Hz3.7 dBmV40.5 dB115295
13 QAM256 621000000 Hz3.6 dBmV40.4 dB75239
14 QAM256 645000000 Hz3.6 dBmV40.4 dB53294
15 QAM256 651000000 Hz3.5 dBmV40.3 dB82303
16 QAM256 669000000 Hz3.3 dBmV40.2 dB55276

 

10744203

 

Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1 ATDMA 5120 Ksym/sec37000000 Hz41.5 dBmV
2 TDMA 2560 Ksym/sec18500000 Hz39.5 dBmV
3 ATDMA 5120 Ksym/sec23300000 Hz40.0 dBmV
4 ATDMA 5120 Ksym/sec30600000 Hz40.8 dBmV
Participant

Re: internet connection mostly OK; occasional short term lag

Anybody have any further thoughts? The wiring in my aoartment seems relatively new,

I don't see any sign of corosion.  As well as the 2-way splitter near the UBEE gateway where

it splits to the DVR, I found another barrel connector as the wire comes into the apartment

by the door at the floor level.  I can only assume somebody in the past must have cut the wire there.

The wire goes through the floor into the garage area below and makes its way to the back of

the building into the TW/Spectrum "cupboard".  I have not looked in there