I currently own my own modem, its a Motorola MG7550.
I have even purchased 3 other kinds of modems from amazon( hoping that was my problem) it still happenend so i returned those to amazon.
I only have internet 100 meg service, no phone or TV and am in Niles, Oh 44446
So, the internet drops.......
i have had this problem for about 3 months and 6 visits later it is still a daily issue of dropping the connection.
the last visit was from a QC manager and a supervisor, this is when they ran a new line from the pole to my house and also a new line from outside the house directly to my modem.
I was told that if they come out again for this issue, they will be charging me $50.00 for a service call.....
It is still occuring, i don't know what to do next.
here are my logs for connection, and also for the event log.
i noticed in the event log, that when i drop it always shows the same errors, any correllation ?
Spectrum will not even look at my log when i try and show them, they say i own it, nothing they can do.
Should i purchase their modem with wifi for a couple of months ?
when i notice the outage, my tv tells me no internt connection as well as my printer.
I can look at the modem and all the lights will be out except the power, almost like a mini reboot..........
The connection drops occur on wired devices or on wifi? Direct connect to the modem via ethernet to see if the drops still occur to rule out wifi issues.
Use their modem until the issue is fixed. As long as you are using your own modem they will assume the problem is with your equipment...fyi this is not a modem issue so it will do you no good to keep throwing new modems from Amazon at the problem.
If everything from your modem all the way back to the pole has been replaced (correctly), then there could be damaged cabling or other failing equipment on the pole or further back. This would require a tech to open a ticket for different crews to get involved.
i got a modem and askey router today from spectrum to replace my modem/router combo.
upon hooking it up i am only getting 10-20 mbps, after a chat session then a expedited service called me back.
this is 2 different computers with a wired connection.
turns out i have yet another service call tonight in 2-3 hours(BEWTEEN 6-7).
here are the logs from the ubee E31U2V1
CM IP Prov Mode: IPv6 Only
Ethernet WAN Mode:
Bidirectional Forwarding Detection:
Current System Time: Thu Mar 7 17:09:36 2019
|Acquire Downstream Channel||266000000||Locked|
CM Downstream Channel Info
|Channel||Lock Status||Channel Type||Channel ID||Frequency||Width||Power||SNR||Modulation Profile ID||Correctables||Uncorrectables|
|1||Locked||OFDM Downstream||17||266000000 Hz||94000 kHz||10.5 dBmV||41.0 dB||0 1 2||0||0|
|2||Locked||SC-QAM Downstream||1||627000000 Hz||6000000 Hz||5.4 dBmV||40.4 dB||QAM256||0||0|
|3||Locked||SC-QAM Downstream||2||633000000 Hz||6000000 Hz||5.5 dBmV||40.4 dB||QAM256||0||0|
|4||Locked||SC-QAM Downstream||3||639000000 Hz||6000000 Hz||5.6 dBmV||40.6 dB||QAM256||0||0|
|5||Locked||SC-QAM Downstream||4||645000000 Hz||6000000 Hz||5.7 dBmV||40.7 dB||QAM256||0||0|
|6||Locked||SC-QAM Downstream||5||651000000 Hz||6000000 Hz||5.9 dBmV||40.7 dB||QAM256||0||0|
|7||Locked||SC-QAM Downstream||6||657000000 Hz||6000000 Hz||5.8 dBmV||40.5 dB||QAM256||0||0|
|8||Locked||SC-QAM Downstream||7||663000000 Hz||6000000 Hz||5.9 dBmV||40.7 dB||QAM256||0||0|
|9||Locked||SC-QAM Downstream||8||669000000 Hz||6000000 Hz||5.8 dBmV||40.7 dB||QAM256||0||0|
|10||Locked||SC-QAM Downstream||9||675000000 Hz||6000000 Hz||5.8 dBmV||40.1 dB||QAM256||0||0|
|11||Locked||SC-QAM Downstream||10||681000000 Hz||6000000 Hz||5.8 dBmV||40.7 dB||QAM256||0||0|
|12||Locked||SC-QAM Downstream||11||687000000 Hz||6000000 Hz||5.7 dBmV||40.5 dB||QAM256||0||0|
|13||Locked||SC-QAM Downstream||12||693000000 Hz||6000000 Hz||5.7 dBmV||40.7 dB||QAM256||0||0|
|14||Locked||SC-QAM Downstream||13||699000000 Hz||6000000 Hz||5.7 dBmV||40.7 dB||QAM256||0||0|
|15||Locked||SC-QAM Downstream||14||705000000 Hz||6000000 Hz||5.7 dBmV||40.6 dB||QAM256||0||0|
|16||Locked||SC-QAM Downstream||15||711000000 Hz||6000000 Hz||5.7 dBmV||40.5 dB||QAM256||0||0|
|17||Locked||SC-QAM Downstream||16||717000000 Hz||6000000 Hz||5.5 dBmV||40.5 dB||QAM256||0||0|
|18||Locked||SC-QAM Downstream||18||723000000 Hz||6000000 Hz||5.2 dBmV||40.4 dB||QAM256||0||0|
|19||Locked||SC-QAM Downstream||19||729000000 Hz||6000000 Hz||5.1 dBmV||40.3 dB||QAM256||0||0|
|20||Locked||SC-QAM Downstream||20||735000000 Hz||6000000 Hz||4.7 dBmV||40 dB||QAM256||0||0|
|21||Locked||SC-QAM Downstream||21||741000000 Hz||6000000 Hz||4.7 dBmV||40.2 dB||QAM256||0||0|
|22||Locked||SC-QAM Downstream||22||747000000 Hz||6000000 Hz||4.3 dBmV||40.1 dB||QAM256||0||0|
|23||Locked||SC-QAM Downstream||23||753000000 Hz||6000000 Hz||4 dBmV||39.9 dB||QAM256||0||0|
|24||Locked||SC-QAM Downstream||24||759000000 Hz||6000000 Hz||4 dBmV||39.7 dB||QAM256||0||0|
|25||Locked||SC-QAM Downstream||25||765000000 Hz||6000000 Hz||3.6 dBmV||39.9 dB||QAM256||0||0|
CM Upstream Channel Info
|Channel||Lock Status||Channel Type||Channel ID||Frequency||Width||Power||Modulation/Profile ID|
|1||Locked||ATDMA||73||19400000 Hz||3200000 Hz||41.3 dBmV||1|
|2||Locked||ATDMA||74||24200000 Hz||6400000 Hz||42.3 dBmV||2|
|3||Locked||ATDMA||75||30600000 Hz||6400000 Hz||42.5 dBmV||2|
|4||Locked||ATDMA||76||37000000 Hz||3200000 Hz||42 dBmV||2|