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insanely high tracerts

1   1 ms 1 ms <1 ms     192.168.1.1
2   3 ms 8 ms 8 ms     192.168.0.1
3   31 ms 38 ms 28 ms     cpe-173-174-96-1.austin.res.rr.com [173.174.96.1]
4   33 ms 38 ms 48 ms     tge0-0-5.ausutxla01h.texas.rr.com [24.27.12.77]
5   158 ms 260 ms 160 ms     agg50.ausutxla01r.texas.rr.com [24.175.43.181]
6   206 ms 108 ms 108 ms     agg39.dllatxl301r.texas.rr.com [24.175.41.50]
7   34 ms 33 ms 29 ms      bu-ether14.dllstx976iw-bcr00.tbone.rr.com [66.109.6.88]
8   29 ms 28 ms 25 ms     207.86.208.49
9   48 ms 49 ms 49 ms    207.86.208.62
10 52 ms 59 ms 68 ms    108.170.240.67
11 53 ms 69 ms 59 ms    209.85.246.213
12 31 ms 39 ms 28 ms    dfw06s47-in-f206.1e100.net [216.58.218.206]

 

i've been having this problem for months now, have had 3 technicians come out and they say everything is perfect in our house, they give us their number and email, then never respond. Any suggestions on how to get this fixed, as the internet is almost unusable at some points from 5pm-midnight.

12 REPLIES 12
Expert

Re: insanely high tracerts

looks like you're going thru 2 routers for a start. only one should be NAT, the other bridged.

 

 Copy and paste the modems signal level and error log pages, you may have the austin issue

 

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Re: insanely high tracerts

I've always had me router setup going through the router and modem, (the 2 hops), haven't had issues with it until recently, and people in our neighborhood who are having the same problem are using 1 hop. So I don't think that is the problem.

 

Can you show me how to find the modem signal level and error log pages?

 

And can you tell me what the "austin issue" is? and how to fix it.

Expert

Re: insanely high tracerts

go to 192.168.100.1

 

Browser

Re: insanely high tracerts

 

Expert

Re: insanely high tracerts

You need to get rid of one or more splitters in line. If you're internet only, there should be none in line. If you have cable tv, the modem must be on the first 2 way and the other port split for tv boxes.

 

 Signal levels are marginal.

 Next, something is loose or there's open splitter ports and cables.

 

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Re: insanely high tracerts

We have 0 splitters on the line. i've had 3 technicians come out the past  month and said nothing is wrong. I do have cable TV as well.

Expert

Re: insanely high tracerts

if you have TWC cable TV, there ARE 1 or more splitters in line. And too much loss between the incomming line and the modem.

 

 how many boxes?

 

 

Browser

Re: insanely high tracerts

its not a problem with my house, its  a problem people are having all over US. 

 

https://www.reddit.com/r/chartercable/comments/51v841/insanely_high_tracerts/d7gqkxf

https://www.reddit.com/r/chartercable/comments/4t7pbz/twc_for_those_who_also_have_internet_related/

 

its a problem all over the US. The merge between TWC and Charter put double the people on lines, screwing over a few of us, and we can't do anything about it

Expert

Re: insanely high tracerts

Cleanup the splitter configuration first. Levels in the -7 to -10 range are problematic and below -10 don't work at all

modem must be on the first 2 way splitter towards the street and any other cable boxes split off it's other port.

 You also have correcteds and uncorrected caused by loose or corroded connections and allowing LMR and broadcast TV ingress