I recently upgraded service to the basic Spectrum 60/5 from the TWC basic (which I think was recently bumped to 20/2), however I am not getting new speeds. I have a suspicion the modem is not correcly provisioned as I cannot reset it via the self service web page. If this is what the techs on the phone were trying, it never worked.
I have an SB6141 which I have done a factory reset on, and I have been told signal levels look good. Any chance of getting this fixed without a tech coming out?
This page provides information about the current upstream and downstream signal status of your Cable Modem. |
Channel ID | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
Frequency | 657000000 Hz | 663000000 Hz | 669000000 Hz | 675000000 Hz | 681000000 Hz | 687000000 Hz | 693000000 Hz | 699000000 Hz | |
Signal to Noise Ratio | 35 dB | 35 dB | 35 dB | 35 dB | 35 dB | 35 dB | 35 dB | 35 dB | |
Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
| -9 dBmV | -9 dBmV | -9 dBmV | -10 dBmV | -9 dBmV | -10 dBmV | -10 dBmV | -10 dBmV |
Channel ID | 18 | 17 | 19 | 20 |
Frequency | 24200000 Hz | 19400000 Hz | 30600000 Hz | 37000000 Hz |
Ranging Service ID | 11139 | 11139 | 11139 | 11139 |
Symbol Rate | 5.120 Msym/sec | 2.560 Msym/sec | 5.120 Msym/sec | 2.560 Msym/sec |
Power Level | 47 dBmV | 45 dBmV | 47 dBmV | 49 dBmV |
Upstream Modulation | [3] QPSK [3] 16QAM | [3] QPSK [2] 16QAM | [3] QPSK [3] 16QAM | [3] QPSK [3] 16QAM |
Ranging Status | Success | Success | Success | Success |
Channel ID | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
Total Unerrored Codewords | 109811556 | 108986647 | 108971865 | 108994219 | 108968001 | 108968203 | 108969288 | 108970554 |
Total Correctable Codewords | 1 | 0 | 0 | 0 | 16 | 14 | 16 | 20 |
Total Uncorrectable Codewords | 1638 | 722 | 1419 | 1342 | 1481 | 615 | 1548 | 1595 |
Solved! Go to Solution.
You have a major level issue Get rid of the splitters for a start.
Why aren't you using the free modem that Spectrum is supposed to give you with 60/6 service?
Still no luck
http://www.speedtest.net/my-result/6276137125
This page provides information about the current upstream and downstream signal status of your Cable Modem. |
Channel ID | 6 | 1 | 2 | 3 | 5 | 7 | 8 | 9 | |
Frequency | 687000000 Hz | 657000000 Hz | 663000000 Hz | 669000000 Hz | 681000000 Hz | 693000000 Hz | 699000000 Hz | 705000000 Hz | |
Signal to Noise Ratio | 37 dB | 38 dB | 38 dB | 37 dB | 35 dB | 37 dB | 37 dB | 37 dB | |
Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
| 1 dBmV | 1 dBmV | 1 dBmV | 1 dBmV | 1 dBmV | 1 dBmV | 1 dBmV | 0 dBmV |
Channel ID | 18 | 17 | 19 | 20 |
Frequency | 24200000 Hz | 19400000 Hz | 30600000 Hz | 37000000 Hz |
Ranging Service ID | 14326 | 14326 | 14326 | 14326 |
Symbol Rate | 5.120 Msym/sec | 2.560 Msym/sec | 5.120 Msym/sec | 2.560 Msym/sec |
Power Level | 38 dBmV | 36 dBmV | 38 dBmV | 39 dBmV |
Upstream Modulation | [3] QPSK [3] 16QAM | [3] QPSK [2] 16QAM | [3] QPSK [3] 16QAM | [3] QPSK [3] 16QAM |
Ranging Status | Success | Success | Success | Success |
Channel ID | 6 | 1 | 2 | 3 | 5 | 7 | 8 | 9 |
Total Unerrored Codewords | 3449086 | 3457568 | 3466370 | 3473764 | 3440946 | 3442074 | 3440810 | 3443588 |
Total Correctable Codewords | 43 | 0 | 0 | 1 | 16 | 10 | 10 | 14 |
Total Uncorrectable Codewords | 660 | 809 | 644 | 1434 | 1577 | 1578 | 1588 | 1472 |
Provisioning error! Finally got in touch with a support person that found a work order open and they had to contact "internal support" in order to close it. Once that was done they re-provisioned the modem and it's working great. Glad there are a few of the front-line support staff that know the TWC/Spectrum systems!
It should also work a lot bettter with the levels closer to 0 dBmv... -10 is too close to the edge and results in a poorer s/n and susceptability to noise.
I assume you own this modem, rather than using one of spectrums "free" rentals..
The first tier you talk to cannot fix any modem provisioning problems (they call them "billing codes") The "open ticket" was probably from your earlier call, at least they actually openned a ticket, shame they never forwarded it to Tier 3
You must get transferred to tier 3 which sounds like what happened .