Seasoned Contributor

Re: i need some help can a tech from here check my modem and see whats up

ok update today 9/5/2016 10:45AM 

 

they  checked the line with a thing and said everythings fine but they cant do anything cuz the modems mine an not twc property so after the tech left i got the upload channels back down to normal by removing the splitter and dta i just plugged the line directly to the modem heres what  its like now

 

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2561555000000 Hz7.1 dBmV39.6 dB00
2LockedQAM2562561000000 Hz6.7 dBmV39.5 dB00
3LockedQAM2563567000000 Hz6.7 dBmV39.5 dB00
4LockedQAM2564573000000 Hz6.9 dBmV39.5 dB00
5LockedQAM2565579000000 Hz6.8 dBmV39.5 dB00
6LockedQAM2566585000000 Hz6.7 dBmV39.4 dB00
7LockedQAM2567591000000 Hz6.5 dBmV39.4 dB00
8LockedQAM2568597000000 Hz6.6 dBmV39.5 dB00
9LockedQAM2569603000000 Hz6.9 dBmV39.6 dB00
10LockedQAM25610609000000 Hz6.7 dBmV39.5 dB00
11LockedQAM25611615000000 Hz6.7 dBmV39.5 dB00
12LockedQAM25612621000000 Hz6.4 dBmV39.4 dB00
13LockedQAM25613627000000 Hz6.5 dBmV39.5 dB00
14LockedQAM25614633000000 Hz6.5 dBmV39.4 dB00
15LockedQAM25615639000000 Hz6.6 dBmV39.3 dB00
16LockedQAM25616645000000 Hz6.6 dBmV39.4 dB00

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA42560 Ksym/sec37000000 Hz46.5 dBmV
2LockedATDMA25120 Ksym/sec24200000 Hz46.5 dBmV
3LockedATDMA35120 Ksym/sec30600000 Hz46.5 dBmV
4LockedTDMA12560 Ksym/sec19400000 Hz45.3 dBmV

 

 

Current System Time: Mon Sep 05 09:44:38 2016

 

when i get a chance im gona return the dta to the twc office and just watch the channels on the app on xbox so the tect visit was just a waste of time and il probly get charged for it  Smiley Sad they coulda just told me over the phone to just remove the dta and splitter an that would fix it  Smiley Sad

Expert

Re: i need some help can a tech from here check my modem and see whats up

your levels are good and I doubt it's a modem issue.  You can easily have one more 3.5 dB loss splitter in line for a box.

But not a 4 way

 

 Your levels are indicatting a bad splitter I believe... It has too much loss. What's marked on it?

 

Seasoned Contributor

Re: i need some help can a tech from here check my modem and see whats up

i found this for you this is the splitter they gave at the twc store to hook up the dta and i had 1 here to same spliiter a 2way mini

http://www.pctstore.com/v/vspfiles/photos/PCTNGN2M2S-2.jpg  il try and get a better or diffrent splitter not a mini soon

 

Expert

Re: i need some help can a tech from here check my modem and see whats up

I wonder if it or one of the jumper cables are bad

 

PCTNGN2M2S-2

Seasoned Contributor

Re: i need some help can a tech from here check my modem and see whats up

   also   theres 2  line conectors cuz out side thes 1 at the box then the cable guy cut the cable again at the entry point an put another  coupler  so 2 line cuts and a spliter isnt that bad ?

 

 

im gona remove the line coupler thats outside and put the splitter there then just connect 1 line to the modem an the other to the tv

Expert

Re: i need some help can a tech from here check my modem and see whats up

There must be a grounding block first, then the splitter which can be either inside or outside.

splices aren't bad provide connectors are good and a tad more than finger tight and not exposed to weather and full of water.