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Re: high latency/packet loss (S.California)

Cable Modem Event Log
First TimeLast TimePriorityDescription
Fri Oct 20 03:51:17 2017 Fri Oct 20 04:28:54 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Fri Oct 20 17:06:45 2017 Fri Oct 20 17:06:45 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:06:45 2017 Fri Oct 20 17:06:45 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:07:28 2017 Fri Oct 20 17:07:28 2017 Critical (3)No Ranging Response received - T3 time-out
Fri Oct 20 17:07:48 2017 Fri Oct 20 17:07:48 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:07:48 2017 Fri Oct 20 17:07:48 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:08:17 2017 Fri Oct 20 17:08:17 2017 Critical (3)No Ranging Response received - T3 time-out
Fri Oct 20 17:37:27 2017 Fri Oct 20 17:37:27 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:37:27 2017 Fri Oct 20 17:37:27 2017 Critical (3)No Ranging Response received - T3 time-out
Fri Oct 20 17:37:28 2017 Fri Oct 20 17:37:29 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:37:35 2017 Fri Oct 20 17:37:35 2017 Notice (6)Failed to login Web GUI;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:37:39 2017 Fri Oct 20 18:17:39 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 19:28:14 2017 Fri Oct 20 19:28:15 2017 Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out
Fri Oct 20 19:28:16 2017 Fri Oct 20 19:28:16 2017 Error (4)DBC-ACK not received;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 19:28:16 2017 Fri Oct 20 19:28:50 2017 Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out
Fri Oct 20 19:29:02 2017 Fri Oct 20 19:29:20 2017 Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Fri Oct 20 19:29:40 2017 Fri Oct 20 19:29:40 2017 Critical (3)No Ranging Response received - T3 time-out
Fri Oct 20 19:30:12 2017 Fri Oct 20 19:30:12 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 19:30:12 2017 Fri Oct 20 19:30:12 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 19:30:18 2017 Fri Oct 20 19:30:18 2017 Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out
Fri Oct 20 19:30:42 2017 Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Sat Oct 21 16:42:38 2017 Sat Oct 21 16:42:38 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 21 16:42:38 2017 Sat Oct 21 16:42:38 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 21 16:42:44 2017 Sat Oct 21 16:42:44 2017 Critical (3)No Ranging Response received - T3 time-out
Sat Oct 21 17:32:01 2017 Sat Oct 21 17:32:06 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 21 17:32:09 2017 Sat Oct 21 17:32:09 2017 Notice (6)Failed to login Web GUI;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 21 17:32:13 2017 Sat Oct 21 17:34:34 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 21 19:06:46 2017 Sat Oct 21 19:06:46 2017 Error (4)DBC-ACK not received;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 21 19:06:46 2017 Sat Oct 21 19:07:22 2017 Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out
Sat Oct 21 19:07:34 2017 Sat Oct 21 19:07:52 2017 Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Sat Oct 21 19:08:25 2017 Sat Oct 21 19:08:27 2017 Critical (3)No Ranging Response received - T3 time-out
Sat Oct 21 19:08:54 2017 Sat Oct 21 19:08:54 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 21 19:08:55 2017 Sat Oct 21 19:08:55 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 21 19:08:57 2017 Sat Oct 21 19:09:24 2017 Critical (3)No Ranging Response received - T3 time-out
Sun Oct 22 17:09:53 2017 Sun Oct 22 17:09:53 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sun Oct 22 17:09:53 2017 Sun Oct 22 17:09:53 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sun Oct 22 19:44:10 2017 Sun Oct 22 19:44:15 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sun Oct 22 19:44:20 2017 Sun Oct 22 19:44:20 2017 Notice (6)Failed to login Web GUI;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Sun Oct 22 19:44:24 2017 Sun Oct 22 19:48:18 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Browser

Re: high latency/packet loss (S.California)

Blizzard's Looking Glass test still showing latency spikes

 

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  24.105.30.2 (24.105.30.2)  1.639 ms  1.634 ms  1.653 ms
 2  * * *
 3  137.221.66.4 (137.221.66.4)  1.365 ms  1.424 ms  1.488 ms
 4  137.221.68.68 (137.221.68.68)  4.324 ms  4.334 ms  4.359 ms
 5  137.221.68.32 (137.221.68.32)  0.842 ms  0.858 ms  1.052 ms
 6  ae34.pr1.lax10.tbone.rr.com (66.109.9.160)  7.101 ms  6.246 ms  6.240 ms
 7  bu-ether27.tustca4200w-bcr00.tbone.rr.com (107.14.19.57)  6.603 ms  6.340 ms  6.286 ms
 8  agg1.tustcaft01r.socal.rr.com (66.109.6.65)  4.761 ms  3.251 ms  3.251 ms
 9  agg1.ontrcacp02r.socal.rr.com (72.129.5.3)  6.113 ms  8.844 ms  8.859 ms
10  tustcaft04r.socal.rr.com (72.129.6.249)  23.136 ms  21.255 ms  21.254 ms
11  agg2.hemtcazd01m.socal.rr.com (24.30.170.150)  7.196 ms  7.063 ms  7.142 ms
12  * * *
13  * * *
14  * * *
15  * * *


23/10/2017 03:50:51 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  24.105.30.2 (24.105.30.2)  1.080 ms  1.094 ms  1.371 ms
 2  * * *
 3  137.221.66.4 (137.221.66.4)  1.287 ms  1.342 ms  1.403 ms
 4  137.221.68.68 (137.221.68.68)  1.359 ms  1.382 ms  1.408 ms
 5  137.221.68.32 (137.221.68.32)  0.952 ms  1.060 ms  1.072 ms
 6  ae34.pr1.lax10.tbone.rr.com (66.109.9.160)  8.532 ms  7.588 ms  6.246 ms
 7  bu-ether27.tustca4200w-bcr00.tbone.rr.com (107.14.19.57)  7.258 ms  7.275 ms  7.288 ms
 8  agg1.tustcaft01r.socal.rr.com (66.109.6.65)  5.864 ms  5.883 ms  5.890 ms
 9  agg1.ontrcacp02r.socal.rr.com (72.129.5.3)  8.791 ms  8.811 ms  8.833 ms
10  tustcaft04r.socal.rr.com (72.129.6.249)  26.092 ms  20.293 ms  20.288 ms
11  agg2.hemtcazd01m.socal.rr.com (24.30.170.150)  7.091 ms  7.077 ms  7.125 ms
12  * * *
13  * * *
14  * * *
15  * * *


23/10/2017 03:50:51 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.667 ms  0.755 ms  0.870 ms
 2  * * *
 3  * * *
 4  137.221.69.68 (137.221.69.68)  2.036 ms  2.067 ms  2.096 ms
 5  137.221.69.32 (137.221.69.32)  1.788 ms  1.799 ms  1.804 ms
 6  66.109.9.148 (66.109.9.148)  23.881 ms  23.898 ms  23.891 ms
 7  bu-ether29.chcgildt87w-bcr00.tbone.rr.com (107.14.17.195)  56.319 ms  56.418 ms  56.480 ms
 8  bu-ether11.snvacaid17w-bcr00.tbone.rr.com (66.109.6.14)  56.243 ms  56.249 ms  56.249 ms
 9  bu-ether11.snjucacl67w-bcr00.tbone.rr.com (66.109.6.8)  61.043 ms  55.543 ms  61.125 ms
10  bu-ether13.lsancarc0yw-bcr00.tbone.rr.com (66.109.6.7)  58.749 ms  58.334 ms  58.346 ms
11  agg1.lsancarc01r.socal.rr.com (66.109.6.103)  56.831 ms  56.809 ms  56.713 ms
12  agg1.ontrcacp01r.socal.rr.com (72.129.5.1)  59.535 ms  58.864 ms  58.868 ms
13  lsancarc02v.socal.rr.com (72.129.6.247)  79.876 ms  77.559 ms  71.334 ms
14  agg1.hemtcazd01m.socal.rr.com (24.30.170.146)  58.549 ms  58.672 ms  58.327 ms
15  * * *


23/10/2017 03:50:53 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



23/10/2017 03:50:51 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3000ms



23/10/2017 03:50:51 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.547 ms  0.632 ms  0.757 ms
 2  * * *
 3  * * *
 4  137.221.69.68 (137.221.69.68)  2.080 ms  2.100 ms  2.123 ms
 5  137.221.69.32 (137.221.69.32)  1.783 ms  1.805 ms  1.815 ms
 6  66.109.9.148 (66.109.9.148)  23.873 ms  23.871 ms  23.877 ms
 7  bu-ether29.chcgildt87w-bcr00.tbone.rr.com (107.14.17.195)  51.347 ms  51.381 ms  51.388 ms
 8  bu-ether11.snvacaid17w-bcr00.tbone.rr.com (66.109.6.14)  59.592 ms  59.619 ms  59.624 ms
 9  bu-ether11.snjucacl67w-bcr00.tbone.rr.com (66.109.6.8)  56.447 ms  58.690 ms  56.619 ms
10  bu-ether13.lsancarc0yw-bcr00.tbone.rr.com (66.109.6.7)  55.162 ms  59.618 ms  59.647 ms
11  agg1.lsancarc01r.socal.rr.com (66.109.6.103)  57.126 ms  59.935 ms  56.884 ms
12  agg1.ontrcacp01r.socal.rr.com (72.129.5.1)  59.747 ms  59.771 ms  60.288 ms
13  lsancarc02v.socal.rr.com (72.129.6.247)  66.399 ms  66.421 ms  396.829 ms
14  agg1.hemtcazd01m.socal.rr.com (24.30.170.146)  58.413 ms  58.613 ms  58.331 ms
15  * * *


23/10/2017 03:50:56 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3001ms



23/10/2017 03:50:55 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



23/10/2017 03:50:58 UTC
--------------------

MTR:
Start: Mon Oct 23 03:50:51 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 24.105.30.2                                0.0%    10   12.4   2.2   0.5  12.4   3.6
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.4                               0.0%    10    1.4   1.4   1.3   1.7   0.0
  4.|-- 137.221.68.68                              0.0%    10    1.3   1.3   1.2   1.4   0.0
  5.|-- 137.221.68.32                              0.0%    10    1.1   1.0   0.9   1.3   0.0
  6.|-- ae34.pr1.lax10.tbone.rr.com                0.0%    10    0.8   1.5   0.8   8.2   2.2
  7.|-- bu-ether27.tustca4200w-bcr00.tbone.rr.com  0.0%    10    8.5   5.2   1.9   9.3   2.5
  8.|-- agg1.tustcaft01r.socal.rr.com              0.0%    10    4.3   5.6   2.0   8.5   1.9
  9.|-- sndhcaax-ccr08.socal.rr.com                0.0%    10    8.4   8.0   5.7  10.5   1.3
 10.|-- tustcaft04r.socal.rr.com                   0.0%    10   18.7  35.5  17.6 170.6  47.5
 11.|-- agg2.hemtcazd01m.socal.rr.com              0.0%    10    7.2   7.6   7.1   8.9   0.3
 12.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


23/10/2017 03:50:51 UTC
--------------------

MTR:
Start: Mon Oct 23 03:50:51 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 24.105.30.2                                0.0%    10    0.8   0.8   0.5   1.7   0.3
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.4                               0.0%    10    1.1   1.3   1.1   1.4   0.0
  4.|-- 137.221.68.68                              0.0%    10    1.5   1.7   1.2   5.7   1.2
  5.|-- 137.221.68.32                              0.0%    10    0.9   1.0   0.9   1.1   0.0
  6.|-- ae34.pr1.lax10.tbone.rr.com                0.0%    10    0.8   0.8   0.8   0.9   0.0
  7.|-- bu-ether27.tustca4200w-bcr00.tbone.rr.com  0.0%    10    6.1   6.7   2.4   9.9   2.2
  8.|-- agg1.tustcaft01r.socal.rr.com              0.0%    10   10.1   5.6   2.2  10.1   2.6
  9.|-- agg1.ontrcacp02r.socal.rr.com              0.0%    10    5.9   7.5   5.7   9.3   1.1
 10.|-- tustcaft04r.socal.rr.com                   0.0%    10   26.2  31.0  17.4 112.3  28.7
 11.|-- agg2.hemtcazd01m.socal.rr.com              0.0%    10    7.4   7.4   7.2   8.2   0.0
 12.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


23/10/2017 03:50:51 UTC
--------------------

MTR:
Start: Mon Oct 23 03:50:53 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- Blizzard                             0.0%    10    0.6   0.5   0.4   0.6   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  4.|-- 137.221.69.68                              0.0%    10    5.1   2.4   2.0   5.1   0.9
  5.|-- 137.221.69.32                              0.0%    10    1.9   1.8   1.7   1.9   0.0
  6.|-- 66.109.9.148                               0.0%    10   23.9  23.9  23.9  24.0   0.0
  7.|-- bu-ether29.chcgildt87w-bcr00.tbone.rr.com  0.0%    10   53.4  51.9  48.3  54.9   2.5
  8.|-- bu-ether11.snvacaid17w-bcr00.tbone.rr.com  0.0%    10   56.9  57.1  53.6  59.9   2.1
  9.|-- bu-ether11.snjucacl67w-bcr00.tbone.rr.com  0.0%    10   57.2  57.4  53.7  60.1   2.1
 10.|-- bu-ether13.lsancarc0yw-bcr00.tbone.rr.com  0.0%    10   59.0  57.6  53.8  60.5   2.5
 11.|-- agg1.lsancarc01r.socal.rr.com              0.0%    10   59.9  57.1  53.5  61.2   2.6
 12.|-- agg1.ontrcacp01r.socal.rr.com              0.0%    10   61.1  60.5  58.5  61.9   1.0
 13.|-- lsancarc02v.socal.rr.com                   0.0%    10   72.4 109.0  69.6 378.2  95.4
 14.|-- agg1.hemtcazd01m.socal.rr.com              0.0%    10   58.4  58.4  58.4  58.7   0.0
 15.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


23/10/2017 03:50:53 UTC
--------------------

MTR:
Start: Mon Oct 23 03:50:56 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- Blizzard                             0.0%    10    0.6   0.5   0.4   0.8   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  4.|-- 137.221.69.68                              0.0%    10    2.1   2.7   2.0   6.4   1.5
  5.|-- 137.221.69.32                              0.0%    10    1.8   1.8   1.7   1.9   0.0
  6.|-- 66.109.9.148                               0.0%    10   26.0  27.4  23.9  57.2  10.5
  7.|-- bu-ether29.chcgildt87w-bcr00.tbone.rr.com  0.0%    10   48.0  52.1  48.0  56.1   2.5
  8.|-- bu-ether11.snvacaid17w-bcr00.tbone.rr.com  0.0%    10   59.6  56.5  53.1  59.6   2.4
  9.|-- bu-ether11.snjucacl67w-bcr00.tbone.rr.com  0.0%    10   59.7  57.5  53.3  61.2   2.6
 10.|-- bu-ether13.lsancarc0yw-bcr00.tbone.rr.com  0.0%    10   53.8  56.2  53.5  60.0   2.1
 11.|-- agg1.lsancarc01r.socal.rr.com              0.0%    10   54.5  57.2  54.4  60.8   2.1
 12.|-- agg1.ontrcacp01r.socal.rr.com              0.0%    10   59.8  60.2  58.8  62.1   1.0
 13.|-- lsancarc02v.socal.rr.com                   0.0%    10  240.9 121.5  70.7 377.9 104.2
 14.|-- agg1.hemtcazd01m.socal.rr.com              0.0%    10   58.4  58.4  58.3  59.1   0.0
 15.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


23/10/2017 03:50:56 UTC
--------------------

Expert

Re: high latency/packet loss (S.California)

Looks like some issues way down the RR pipeline... 

lsancarc02v.socal.rr.com                   0.0%    10  240.9 121.5  70.7 377.9 104.2

 

I'm a little more concerned with the T3-4 errors.. If you get them, I'll bet everyone else on the node does as well and that may be what's slowing everything down.

This is probably a bunch of houses with bad connections if all of yours are gone over.

 

Lead Moderator

Re: high latency/packet loss (S.California)

I would agree, the T3 and T4 timeouts are an issue. 

 

I would suggest you contact us via DM, I will send you that link via 

PM.

 

Please include your account number and verification of the name on the account

as well as the service address.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Browser

Re: high latency/packet loss (S.California)

TWC please fix this node or re-route, this has been an ongoing issue since i posted last week

 

13.|-- lsancarc02v.socal.rr.com                   0.0%    10  262.0 122.9  70.4 382.6 108.9

 

Proven Sharer

Re: high latency/packet loss (S.California)

I doubt that you will succeed in getting TWC to reroute that trans-continental connection.  Whois tells us that the last identified site [66.109.9.148] before Blizzard on that route is TWC in Herndon VA, their East Coast IXP gateway.  But it certainly is possible that the router you identified is being flooded late at night, due to many folks streaming internet video in the evenings. 

Browser

Re: high latency/packet loss (S.California)

the erraticness of that particular node happens pretty much all the time, as you can see by this morning's Looking Glass test

 

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  24.105.30.2 (24.105.30.2)  0.885 ms  1.009 ms  1.190 ms
 2  * * *
 3  137.221.66.4 (137.221.66.4)  1.245 ms  1.329 ms  1.394 ms
 4  137.221.68.68 (137.221.68.68)  1.253 ms  1.268 ms  1.342 ms
 5  137.221.68.32 (137.221.68.32)  0.957 ms  1.056 ms  1.067 ms
 6  ae34.pr1.lax10.tbone.rr.com (66.109.9.160)  0.719 ms  0.713 ms  0.710 ms
 7  bu-ether27.tustca4200w-bcr00.tbone.rr.com (107.14.19.57)  6.635 ms  6.650 ms  6.665 ms
 8  agg1.tustcaft01r.socal.rr.com (66.109.6.65)  7.380 ms  7.425 ms  7.435 ms
 9  agg1.ontrcacp02r.socal.rr.com (72.129.5.3)  5.518 ms  5.533 ms  5.551 ms
10  tustcaft04r.socal.rr.com (72.129.6.249)  8.475 ms  8.491 ms  8.498 ms
11  agg2.hemtcazd01m.socal.rr.com (24.30.170.150)  7.104 ms  7.109 ms  7.201 ms
12  * * *
13  * * *
14  * * *
15  * * *


28/10/2017 15:18:05 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  24.105.30.2 (24.105.30.2)  0.625 ms  0.752 ms  0.896 ms
 2  * * *
 3  137.221.66.4 (137.221.66.4)  1.377 ms  1.441 ms  1.514 ms
 4  137.221.68.68 (137.221.68.68)  1.233 ms  1.260 ms  1.285 ms
 5  137.221.68.32 (137.221.68.32)  0.971 ms  0.990 ms  0.991 ms
 6  ae34.pr1.lax10.tbone.rr.com (66.109.9.160)  0.793 ms  0.730 ms  0.717 ms
 7  bu-ether27.tustca4200w-bcr00.tbone.rr.com (107.14.19.57)  8.225 ms  8.236 ms  8.250 ms
 8  agg1.tustcaft01r.socal.rr.com (66.109.6.65)  8.910 ms  8.926 ms  8.937 ms
 9  sndhcaax-ccr08.socal.rr.com (72.129.5.3)  7.196 ms  7.213 ms  7.226 ms
10  tustcaft04r.socal.rr.com (72.129.6.249)  22.823 ms  22.844 ms  22.198 ms
11  agg2.hemtcazd01m.socal.rr.com (24.30.170.150)  7.159 ms  7.105 ms  7.184 ms
12  * * *
13  * * *
14  * * *
15  * * *


28/10/2017 15:18:05 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.513 ms  0.541 ms  0.652 ms
 2  * * *
 3  * * *
 4  137.221.69.68 (137.221.69.68)  2.015 ms  2.037 ms  2.054 ms
 5  137.221.69.32 (137.221.69.32)  1.728 ms  1.846 ms  1.849 ms
 6  66.109.9.148 (66.109.9.148)  22.762 ms  22.767 ms  22.769 ms
 7  bu-ether29.chcgildt87w-bcr00.tbone.rr.com (107.14.17.195)  54.732 ms  54.753 ms  54.769 ms
 8  bu-ether11.snvacaid17w-bcr00.tbone.rr.com (66.109.6.14)  55.984 ms  55.970 ms  55.958 ms
 9  bu-ether11.snjucacl67w-bcr00.tbone.rr.com (66.109.6.8)  54.012 ms  57.392 ms  55.526 ms
10  bu-ether13.lsancarc0yw-bcr00.tbone.rr.com (66.109.6.7)  53.467 ms  54.077 ms  53.602 ms
11  agg1.lsancarc01r.socal.rr.com (66.109.6.103)  53.204 ms  53.236 ms  51.985 ms
12  agg1.ontrcacp01r.socal.rr.com (72.129.5.1)  61.480 ms  61.508 ms  61.262 ms
13  lsancarc02v.socal.rr.com (72.129.6.247)  66.277 ms  66.290 ms  69.399 ms
14  agg1.hemtcazd01m.socal.rr.com (24.30.170.146)  57.625 ms  57.710 ms  57.598 ms
15  * * *


28/10/2017 15:18:07 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



28/10/2017 15:18:05 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



28/10/2017 15:18:05 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.418 ms  0.519 ms  0.632 ms
 2  * * *
 3  * * *
 4  137.221.69.68 (137.221.69.68)  2.590 ms  2.628 ms  2.638 ms
 5  137.221.69.32 (137.221.69.32)  1.764 ms  1.778 ms  1.788 ms
 6  66.109.9.148 (66.109.9.148)  22.767 ms  22.781 ms  22.783 ms
 7  bu-ether29.chcgildt87w-bcr00.tbone.rr.com (107.14.17.195)  52.247 ms  52.282 ms  52.293 ms
 8  bu-ether11.snvacaid17w-bcr00.tbone.rr.com (66.109.6.14)  53.430 ms  52.705 ms  52.673 ms
 9  bu-ether11.snjucacl67w-bcr00.tbone.rr.com (66.109.6.8)  58.860 ms  54.603 ms  52.897 ms
10  bu-ether13.lsancarc0yw-bcr00.tbone.rr.com (66.109.6.7)  58.976 ms  53.459 ms  53.456 ms
11  agg1.lsancarc01r.socal.rr.com (66.109.6.103)  53.271 ms  52.144 ms  52.144 ms
12  agg1.ontrcacp01r.socal.rr.com (72.129.5.1)  61.617 ms  59.323 ms  59.395 ms
13  lsancarc02v.socal.rr.com (72.129.6.247)  73.772 ms  78.650 ms  77.120 ms
14  agg1.hemtcazd01m.socal.rr.com (24.30.170.146)  57.641 ms  57.717 ms  57.700 ms
15  * * *


28/10/2017 15:18:10 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



28/10/2017 15:18:10 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



28/10/2017 15:18:13 UTC
--------------------

MTR:
Start: Sat Oct 28 15:18:05 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 24.105.30.2                                0.0%    10    1.8  21.0   0.4 187.8  58.6
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.4                               0.0%    10    1.1   1.2   1.1   1.3   0.0
  4.|-- 137.221.68.68                              0.0%    10    1.2   1.3   1.2   1.4   0.0
  5.|-- 137.221.68.32                              0.0%    10    1.0   1.0   0.9   1.1   0.0
  6.|-- ae34.pr1.lax10.tbone.rr.com                0.0%    10    0.8   0.8   0.7   0.9   0.0
  7.|-- bu-ether27.tustca4200w-bcr00.tbone.rr.com  0.0%    10    5.2   5.8   2.1   8.4   2.0
  8.|-- agg1.tustcaft01r.socal.rr.com              0.0%    10    2.2   4.7   1.8   8.3   2.0
  9.|-- sndhcaax-ccr08.socal.rr.com                0.0%    10    5.4   7.0   5.4   9.0   1.1
 10.|-- tustcaft04r.socal.rr.com                   0.0%    10   15.4  20.0  15.4  29.3   3.6
 11.|-- agg2.hemtcazd01m.socal.rr.com              0.0%    10    7.1   7.4   7.1   9.7   0.7
 12.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


28/10/2017 15:18:05 UTC
--------------------

MTR:
Start: Sat Oct 28 15:18:05 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 24.105.30.2                                0.0%    10    1.0  20.2   0.5 188.7  59.2
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.4                               0.0%    10    1.3   1.4   1.3   1.5   0.0
  4.|-- 137.221.68.68                              0.0%    10    1.3   1.3   1.2   1.4   0.0
  5.|-- 137.221.68.32                              0.0%    10    0.9   1.0   0.9   1.3   0.0
  6.|-- ae34.pr1.lax10.tbone.rr.com                0.0%    10    0.8   0.8   0.8   1.1   0.0
  7.|-- bu-ether27.tustca4200w-bcr00.tbone.rr.com  0.0%    10    6.2   6.8   3.1   9.4   2.0
  8.|-- agg1.tustcaft01r.socal.rr.com              0.0%    10    3.2   5.6   2.8   9.3   2.0
  9.|-- agg1.ontrcacp02r.socal.rr.com              0.0%    10    6.4   7.2   5.6   9.0   0.8
 10.|-- tustcaft04r.socal.rr.com                   0.0%    10   16.4  19.9  16.4  23.0   1.6
 11.|-- agg2.hemtcazd01m.socal.rr.com              0.0%    10    7.1   7.2   7.1   7.4   0.0
 12.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


28/10/2017 15:18:05 UTC
--------------------

MTR:
Start: Sat Oct 28 15:18:07 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- Blizzard                             0.0%    10    0.6   0.6   0.5   0.7   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  4.|-- 137.221.69.68                              0.0%    10    2.0   3.1   2.0   6.8   1.7
  5.|-- 137.221.69.32                              0.0%    10    1.7   1.8   1.7   1.9   0.0
  6.|-- 66.109.9.148                               0.0%    10   22.8  25.6  22.8  50.7   8.8
  7.|-- bu-ether29.chcgildt87w-bcr00.tbone.rr.com  0.0%    10   46.9  50.8  46.9  54.3   2.6
  8.|-- bu-ether11.snvacaid17w-bcr00.tbone.rr.com  0.0%    10   59.4  56.1  52.2  59.4   2.6
  9.|-- bu-ether11.snjucacl67w-bcr00.tbone.rr.com  0.0%    10   52.9  56.0  52.9  60.2   2.4
 10.|-- bu-ether13.lsancarc0yw-bcr00.tbone.rr.com  0.0%    10   54.7  56.8  53.5  60.1   2.1
 11.|-- agg1.lsancarc01r.socal.rr.com              0.0%    10   57.5  56.6  52.4  59.6   2.3
 12.|-- agg1.ontrcacp01r.socal.rr.com              0.0%    10   60.4  60.4  58.7  61.9   0.9
 13.|-- lsancarc02v.socal.rr.com                   0.0%    10   77.7  91.0  69.5 243.9  53.8
 14.|-- agg1.hemtcazd01m.socal.rr.com              0.0%    10   57.7  57.8  57.6  58.9   0.0
 15.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


28/10/2017 15:18:07 UTC
--------------------

MTR:
Start: Sat Oct 28 15:18:10 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- Blizzard                             0.0%    10    0.5   0.7   0.5   1.4   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  4.|-- 137.221.69.68                              0.0%    10    2.1   2.4   1.9   6.0   1.2
  5.|-- 137.221.69.32                              0.0%    10    1.9   1.8   1.8   1.9   0.0
  6.|-- 66.109.9.148                               0.0%    10   22.8  22.8  22.8  22.9   0.0
  7.|-- bu-ether29.chcgildt87w-bcr00.tbone.rr.com  0.0%    10   47.4  50.5  47.4  54.6   2.2
  8.|-- bu-ether11.snvacaid17w-bcr00.tbone.rr.com  0.0%    10   59.3  55.7  52.7  59.3   2.3
  9.|-- bu-ether11.snjucacl67w-bcr00.tbone.rr.com  0.0%    10   53.0  56.5  53.0  60.6   2.3
 10.|-- bu-ether13.lsancarc0yw-bcr00.tbone.rr.com  0.0%    10   54.4  56.4  52.5  59.4   2.2
 11.|-- agg1.lsancarc01r.socal.rr.com              0.0%    10   57.5  55.6  52.1  59.1   2.4
 12.|-- agg1.ontrcacp01r.socal.rr.com              0.0%    10   60.5  59.6  58.1  61.3   1.1
 13.|-- lsancarc02v.socal.rr.com                   0.0%    10   79.7 121.8  69.8 466.1 122.8
 14.|-- agg1.hemtcazd01m.socal.rr.com              0.0%    10   57.7  57.9  57.6  58.6   0.0
 15.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


28/10/2017 15:18:10 UTC
--------------------

Proven Sharer

Re: high latency/packet loss (S.California)

And you have already called TWC-Spectrum to report the specifics of the problem, right??  They won't know about it until you tell them. 

@Julia_RCan you push this back to the proper SoCal tech support office? 

Expert

Re: high latency/packet loss (S.California)

Looks like an overloaded So Cal issue, has nothing to do with Herndon VA which is just the office  mailing address for all TWC's IP's. No more accurate geolocation.

 

Not seeing any routing outside the roadrunner network, that may be throttling the RR to transport connections