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high latency/packet loss (S.California)

is there a network issue going on in S.California?  i've been getting odd latency issues with Blizzard games...

 

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  24.105.30.2 (24.105.30.2)  1.085 ms  1.070 ms  1.089 ms
 2  * * *
 3  137.221.66.4 (137.221.66.4)  1.313 ms  1.381 ms  1.443 ms
 4  137.221.68.68 (137.221.68.68)  1.313 ms  1.332 ms  1.358 ms
 5  137.221.68.32 (137.221.68.32)  22.210 ms  22.252 ms  22.260 ms
 6  ae34.pr1.lax10.tbone.rr.com (66.109.9.160)  0.733 ms  0.713 ms  1.202 ms
 7  bu-ether27.tustca4200w-bcr00.tbone.rr.com (107.14.19.57)  9.634 ms  9.658 ms  9.658 ms
 8  agg1.tustcaft01r.socal.rr.com (66.109.6.65)  8.759 ms  8.797 ms  8.798 ms
 9  agg1.ontrcacp02r.socal.rr.com (72.129.5.3)  5.244 ms  5.278 ms  5.286 ms
10  tustcaft04r.socal.rr.com (72.129.6.249)  16.812 ms  23.632 ms  23.661 ms
11  agg2.hemtcazd01m.socal.rr.com (24.30.170.150)  7.548 ms  7.429 ms  7.514 ms
12  * * *
13  * * *
14  * * *
15  * * *


20/10/2017 04:47:40 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  24.105.30.2 (24.105.30.2)  1.149 ms  1.159 ms  1.177 ms
 2  * * *
 3  137.221.66.4 (137.221.66.4)  1.239 ms  1.307 ms  1.371 ms
 4  137.221.68.68 (137.221.68.68)  1.220 ms  1.250 ms  1.274 ms
 5  137.221.68.32 (137.221.68.32)  1.201 ms  1.224 ms  1.238 ms
 6  ae34.pr1.lax10.tbone.rr.com (66.109.9.160)  0.720 ms  0.702 ms  0.714 ms
 7  bu-ether27.tustca4200w-bcr00.tbone.rr.com (107.14.19.57)  7.892 ms  7.899 ms  7.901 ms
 8  agg1.tustcaft01r.socal.rr.com (66.109.6.65)  7.039 ms  7.074 ms  7.079 ms
 9  agg1.ontrcacp02r.socal.rr.com (72.129.5.3)  7.468 ms  7.506 ms  7.509 ms
10  tustcaft04r.socal.rr.com (72.129.6.249)  14.379 ms  14.417 ms  14.420 ms
11  agg2.hemtcazd01m.socal.rr.com (24.30.170.150)  7.082 ms  7.087 ms  7.179 ms
12  * * *
13  * * *
14  * * *
15  * * *


20/10/2017 04:47:40 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.785 ms  0.799 ms  0.860 ms
 2  * * *
 3  * * *
 4  137.221.69.68 (137.221.69.68)  2.072 ms  2.100 ms  2.130 ms
 5  137.221.69.32 (137.221.69.32)  2.241 ms  2.256 ms  2.260 ms
 6  66.109.9.148 (66.109.9.148)  22.801 ms  22.817 ms  22.804 ms
 7  bu-ether29.chcgildt87w-bcr00.tbone.rr.com (107.14.17.195)  51.128 ms  51.147 ms  51.158 ms
 8  bu-ether11.snvacaid17w-bcr00.tbone.rr.com (66.109.6.14)  55.361 ms  55.385 ms  55.389 ms
 9  bu-ether11.snjucacl67w-bcr00.tbone.rr.com (66.109.6.8)  60.204 ms  55.960 ms  53.492 ms
10  bu-ether13.lsancarc0yw-bcr00.tbone.rr.com (66.109.6.7)  58.329 ms  53.983 ms  53.997 ms
11  agg1.lsancarc01r.socal.rr.com (66.109.6.103)  52.525 ms  56.246 ms  56.257 ms
12  agg1.ontrcacp01r.socal.rr.com (72.129.5.1)  60.243 ms  59.397 ms  59.377 ms
13  lsancarc02v.socal.rr.com (72.129.6.247)  76.511 ms  71.660 ms  70.900 ms
14  agg1.hemtcazd01m.socal.rr.com (24.30.170.146)  58.086 ms  58.190 ms  58.447 ms
15  * * *


20/10/2017 04:47:42 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



20/10/2017 04:47:40 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



20/10/2017 04:47:40 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  5.304 ms  5.479 ms  5.647 ms
 2  * * *
 3  * * *
 4  137.221.69.68 (137.221.69.68)  4.124 ms  4.137 ms  4.145 ms
 5  137.221.69.32 (137.221.69.32)  1.748 ms  1.760 ms  1.768 ms
 6  66.109.9.148 (66.109.9.148)  22.802 ms  22.818 ms  22.850 ms
 7  bu-ether29.chcgildt87w-bcr00.tbone.rr.com (107.14.17.195)  53.069 ms  50.766 ms  50.760 ms
 8  bu-ether11.snvacaid17w-bcr00.tbone.rr.com (66.109.6.14)  54.824 ms  52.443 ms  52.430 ms
 9  bu-ether11.snjucacl67w-bcr00.tbone.rr.com (66.109.6.8)  57.316 ms  57.074 ms  55.296 ms
10  bu-ether13.lsancarc0yw-bcr00.tbone.rr.com (66.109.6.7)  52.158 ms  53.897 ms  53.904 ms
11  agg1.lsancarc01r.socal.rr.com (66.109.6.103)  52.386 ms  56.414 ms  56.422 ms
12  agg1.ontrcacp01r.socal.rr.com (72.129.5.1)  60.303 ms  59.368 ms  58.492 ms
13  lsancarc02v.socal.rr.com (72.129.6.247)  221.695 ms  221.700 ms  194.315 ms
14  agg1.hemtcazd01m.socal.rr.com (24.30.170.146)  58.602 ms  58.678 ms  58.297 ms
15  * * *


20/10/2017 04:47:45 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3010ms



20/10/2017 04:47:44 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



20/10/2017 04:47:47 UTC
--------------------

MTR:
Start: Fri Oct 20 04:47:40 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 24.105.30.2                                0.0%    10    0.5  17.4   0.4 166.6  52.4
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.4                               0.0%    10    1.1   1.4   1.0   2.5   0.5
  4.|-- 137.221.68.68                              0.0%    10    1.3   1.3   1.1   1.4   0.0
  5.|-- 137.221.68.32                              0.0%    10    1.1   2.6   0.9  16.0   4.7
  6.|-- ae34.pr1.lax10.tbone.rr.com                0.0%    10    0.8   0.8   0.7   1.4   0.0
  7.|-- bu-ether27.tustca4200w-bcr00.tbone.rr.com  0.0%    10    3.6   5.6   1.8   8.3   2.1
  8.|-- agg1.tustcaft01r.socal.rr.com              0.0%    10    8.9   5.2   2.4   9.1   2.5
  9.|-- sndhcaax-ccr08.socal.rr.com                0.0%    10    6.6   7.5   5.8   9.2   0.9
 10.|-- tustcaft04r.socal.rr.com                   0.0%    10   17.8  31.6  17.8  85.7  22.6
 11.|-- agg2.hemtcazd01m.socal.rr.com              0.0%    10    7.1   7.1   7.1   7.2   0.0
 12.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


20/10/2017 04:47:40 UTC
--------------------

MTR:
Start: Fri Oct 20 04:47:40 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 24.105.30.2                                0.0%    10    0.6  17.3   0.5 167.3  52.7
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.4                               0.0%    10    1.3   1.3   1.3   1.4   0.0
  4.|-- 137.221.68.68                              0.0%    10    1.2   1.2   1.1   1.4   0.0
  5.|-- 137.221.68.32                              0.0%    10    1.2   2.6   0.9  16.6   4.9
  6.|-- ae34.pr1.lax10.tbone.rr.com                0.0%    10    0.8   0.8   0.8   0.8   0.0
  7.|-- bu-ether27.tustca4200w-bcr00.tbone.rr.com  0.0%    10    4.3   6.2   2.6   9.1   2.0
  8.|-- agg1.tustcaft01r.socal.rr.com              0.0%    10    9.6   5.7   2.5   9.8   2.6
  9.|-- sndhcaax-ccr08.socal.rr.com                0.0%    10    7.2   7.2   5.3   8.9   1.1
 10.|-- tustcaft04r.socal.rr.com                   0.0%    10   18.4  31.8  18.4  86.4  22.8
 11.|-- agg2.hemtcazd01m.socal.rr.com              0.0%    10    7.1   7.2   7.1   7.6   0.0
 12.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


20/10/2017 04:47:40 UTC
--------------------

MTR:
Start: Fri Oct 20 04:47:42 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- Blizzard                             0.0%    10    0.5   0.5   0.4   0.5   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  4.|-- 137.221.69.68                              0.0%    10    2.0   2.1   1.9   3.3   0.0
  5.|-- 137.221.69.32                              0.0%    10    1.7   1.8   1.7   2.3   0.0
  6.|-- 66.109.9.148                               0.0%    10   22.9  22.9  22.8  22.9   0.0
  7.|-- bu-ether29.chcgildt87w-bcr00.tbone.rr.com  0.0%    10   54.2  50.8  47.2  54.5   2.4
  8.|-- bu-ether11.snvacaid17w-bcr00.tbone.rr.com  0.0%    10   53.2  55.8  52.5  59.3   2.2
  9.|-- bu-ether11.snjucacl67w-bcr00.tbone.rr.com  0.0%    10   53.5  57.0  53.5  60.8   2.4
 10.|-- bu-ether13.lsancarc0yw-bcr00.tbone.rr.com  0.0%    10   53.7  55.7  53.0  59.6   2.1
 11.|-- agg1.lsancarc01r.socal.rr.com              0.0%    10   55.6  56.8  53.4  59.9   1.9
 12.|-- agg1.ontrcacp01r.socal.rr.com              0.0%    10   58.9  59.8  58.2  61.8   0.9
 13.|-- lsancarc02v.socal.rr.com                   0.0%    10   74.3  80.3  71.6 116.2  13.5
 14.|-- agg1.hemtcazd01m.socal.rr.com              0.0%    10   58.6  58.2  58.0  58.6   0.0
 15.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


20/10/2017 04:47:42 UTC
--------------------

MTR:
Start: Fri Oct 20 04:47:45 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- Blizzard                             0.0%    10    0.5   0.5   0.4   0.5   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  4.|-- 137.221.69.68                              0.0%    10    2.0   2.1   2.0   2.2   0.0
  5.|-- 137.221.69.32                              0.0%    10    1.7   1.8   1.7   2.3   0.0
  6.|-- 66.109.9.148                               0.0%    10   22.9  22.9  22.8  23.2   0.0
  7.|-- bu-ether29.chcgildt87w-bcr00.tbone.rr.com  0.0%    10   53.0  50.5  48.0  54.6   3.0
  8.|-- bu-ether11.snvacaid17w-bcr00.tbone.rr.com  0.0%    10   52.3  54.8  52.3  55.7   0.9
  9.|-- bu-ether11.snjucacl67w-bcr00.tbone.rr.com  0.0%    10   60.8  56.0  53.7  60.8   1.7
 10.|-- bu-ether13.lsancarc0yw-bcr00.tbone.rr.com  0.0%    10   52.8  55.4  52.8  56.4   1.1
 11.|-- agg1.lsancarc01r.socal.rr.com              0.0%    10   54.7  58.5  54.7  59.5   1.6
 12.|-- agg1.ontrcacp01r.socal.rr.com              0.0%    10   58.2  59.1  58.2  61.3   0.7
 13.|-- lsancarc02v.socal.rr.com                   0.0%    10   78.0  82.8  74.5 134.1  18.1
 14.|-- agg1.hemtcazd01m.socal.rr.com              0.0%    10   58.0  58.1  58.0  58.1   0.0
 15.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


20/10/2017 04:47:45 UTC
--------------------

18 REPLIES 18
Expert

Re: high latency/packet loss (S.California)

Copy and paste the modems signal level and error log pages...

 

Browser

Re: high latency/packet loss (S.California)

Cable Modem Downstream
 DS-1DS-2DS-3DS-4
Frequency621000000627000000633000000639000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock)
LockedLockedLockedLocked
Channel Id18192021
Modulation256QAM256QAM256QAM256QAM
Symbol Rate
(Msym/sec)
5.3605375.3605375.3605375.360537
Interleave DepthI=32
J=4
I=32
J=4
I=32
J=4
I=32
J=4
Power Level
(dBmV)
-0.39-0.110.09-0.30
RxMER
(dB)
36.6137.0937.3637.36
Correctable
Codewords
210712
Uncorrectable
Codewords
643520521496
 DS-5DS-6DS-7DS-8
Frequency651000000657000000663000000675000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock)
LockedLockedLockedLocked
Channel Id23242527
Modulation256QAM256QAM256QAM256QAM
Symbol Rate
(Msym/sec)
5.3605375.3605375.3605375.360537
Interleave DepthI=32
J=4
I=32
J=4
I=32
J=4
I=32
J=4
Power Level
(dBmV)
-0.56-0.56-0.75-0.19
RxMER
(dB)
37.9437.9437.9438.26
Correctable
Codewords
16451933
Uncorrectable
Codewords
626618605650
Browser

Re: high latency/packet loss (S.California)

Cable Modem Upstream
 US-1US-2US-3US-4
Channel Type2.02.02.01.0
Channel ID59605857
Frequency
(Hz)
30600000370000002330000018500000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM16QAM
Symbol Rate
(KSym/sec)
5120256051202560
Mini-Slot Size2424
Power Level
(dBmV)
51.0051.0051.0051.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts2101
T4 Timeouts0000
Browser

Re: high latency/packet loss (S.California)

Cable Modem Event Log
First TimeLast TimePriorityDescription
Thu Oct 19 18:04:46 2017 Thu Oct 19 18:06:07 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 18:21:09 2017 Thu Oct 19 18:21:09 2017 Critical (3)No Ranging Response received - T3 time-out
Thu Oct 19 20:15:51 2017 Thu Oct 19 20:15:51 2017 Error (4)DBC-ACK not received;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 20:15:51 2017 Thu Oct 19 20:16:26 2017 Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out
Thu Oct 19 20:16:39 2017 Thu Oct 19 20:16:56 2017 Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Thu Oct 19 20:17:40 2017 Thu Oct 19 20:17:40 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 20:17:40 2017 Thu Oct 19 20:17:40 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 20:17:44 2017 Thu Oct 19 20:17:44 2017 Critical (3)Registration RSP rejected message syntax error;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 20:17:47 2017 Thu Oct 19 20:17:47 2017 Critical (3)Registration RSP rejected unspecified reason;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 20:17:47 2017 Thu Oct 19 20:17:47 2017 Error (4)T6 Timeout and retries exceeded;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 20:17:48 2017 Thu Oct 19 20:17:48 2017 Critical (3)REG RSP not received;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 20:18:27 2017 Thu Oct 19 20:18:27 2017 Critical (3)No Ranging Response received - T3 time-out
Thu Oct 19 20:18:53 2017 Thu Oct 19 20:18:53 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 20:18:53 2017 Thu Oct 19 20:18:53 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 19 20:19:43 2017 Thu Oct 19 21:23:19 2017 Critical (3)No Ranging Response received - T3 time-out
Fri Oct 20 03:39:01 2017 Fri Oct 20 03:39:09 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:39:10 2017 Fri Oct 20 03:39:10 2017 Notice (6)Failed to login Web GUI;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:39:13 2017 Fri Oct 20 03:40:59 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:42:40 2017 Fri Oct 20 03:42:40 2017 Critical (3)SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:42:45 2017 Fri Oct 20 03:42:46 2017 Warning (5)Lost MDD Timeout;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:42:50 2017 Fri Oct 20 03:43:06 2017 Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Fri Oct 20 03:43:24 2017 Fri Oct 20 03:43:24 2017 Warning (5)Lost MDD Timeout;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:43:25 2017 Fri Oct 20 03:43:25 2017 Warning (5)MDD message timeout;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:45:07 2017 Fri Oct 20 03:45:07 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:45:07 2017 Fri Oct 20 03:45:07 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:51:05 2017 Fri Oct 20 03:51:12 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:51:13 2017 Fri Oct 20 03:51:13 2017 Notice (6)Failed to login Web GUI;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 03:51:17 2017 Fri Oct 20 04:28:54 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Fri Oct 20 17:06:45 2017 Fri Oct 20 17:06:45 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:06:45 2017 Fri Oct 20 17:06:45 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:07:28 2017 Fri Oct 20 17:07:28 2017 Critical (3)No Ranging Response received - T3 time-out
Fri Oct 20 17:07:48 2017 Fri Oct 20 17:07:48 2017 Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:07:48 2017 Fri Oct 20 17:07:48 2017 Notice (6)TLV-11 - unrecognized OID;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:08:17 2017 Fri Oct 20 17:08:17 2017 Critical (3)No Ranging Response received - T3 time-out
Fri Oct 20 17:37:27 2017 Fri Oct 20 17:37:27 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:37:27 2017 Fri Oct 20 17:37:27 2017 Critical (3)No Ranging Response received - T3 time-out
Fri Oct 20 17:37:28 2017 Fri Oct 20 17:37:29 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:37:35 2017 Fri Oct 20 17:37:35 2017 Notice (6)Failed to login Web GUI;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 20 17:37:39 2017 Fri Oct 20 18:12:20 2017 Notice (6)Login Web GUI successful;CM-MAC=9c:d2:1e:d7:0c:60;CMTS-MAC=00:01:5c:6b:5c:59;CM-QOS=1.1;CM-VER=3.0;
Browser

Re: high latency/packet loss (S.California)

the Blizzard Looking Glass test still shows high latency especially at

 13.|-- lsancarc02v.socal.rr.com                   0.0%    10   71.5 108.7  70.0 407.7 105.1

which seems to spiking throughout the night

 

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  24.105.30.2 (24.105.30.2)  0.804 ms  0.801 ms  1.063 ms
 2  * * *
 3  137.221.66.4 (137.221.66.4)  1.363 ms  1.417 ms  1.482 ms
 4  137.221.68.68 (137.221.68.68)  1.205 ms  1.304 ms  1.331 ms
 5  137.221.68.32 (137.221.68.32)  0.823 ms  1.041 ms  1.050 ms
 6  ae34.pr1.lax10.tbone.rr.com (66.109.9.160)  0.726 ms  0.736 ms  0.743 ms
 7  bu-ether27.tustca4200w-bcr00.tbone.rr.com (107.14.19.57)  3.778 ms  3.797 ms  3.804 ms
 8  agg1.tustcaft01r.socal.rr.com (66.109.6.65)  5.824 ms  5.836 ms  5.847 ms
 9  sndhcaax-ccr08.socal.rr.com (72.129.5.3)  9.030 ms  9.042 ms  9.056 ms
10  tustcaft04r.socal.rr.com (72.129.6.249)  23.274 ms  23.295 ms  22.639 ms
11  agg2.hemtcazd01m.socal.rr.com (24.30.170.150)  7.112 ms  7.090 ms  7.187 ms
12  * * *
13  * * *
14  * * *
15  * * *


21/10/2017 02:13:48 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  24.105.30.2 (24.105.30.2)  0.714 ms  0.723 ms  0.995 ms
 2  * * *
 3  137.221.66.4 (137.221.66.4)  1.229 ms  1.293 ms  1.352 ms
 4  137.221.68.68 (137.221.68.68)  1.229 ms  1.271 ms  1.283 ms
 5  137.221.68.32 (137.221.68.32)  0.942 ms  0.955 ms  1.050 ms
 6  ae34.pr1.lax10.tbone.rr.com (66.109.9.160)  1.925 ms  0.738 ms  0.754 ms
 7  bu-ether27.tustca4200w-bcr00.tbone.rr.com (107.14.19.57)  4.238 ms  4.274 ms  4.277 ms
 8  agg1.tustcaft01r.socal.rr.com (66.109.6.65)  6.178 ms  6.194 ms  6.204 ms
 9  agg1.ontrcacp02r.socal.rr.com (72.129.5.3)  5.347 ms  5.364 ms  5.373 ms
10  tustcaft04r.socal.rr.com (72.129.6.249)  21.294 ms  21.308 ms  20.641 ms
11  agg2.hemtcazd01m.socal.rr.com (24.30.170.150)  7.129 ms  7.066 ms  7.147 ms
12  * * *
13  * * *
14  * * *
15  * * *


21/10/2017 02:13:48 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.943 ms  0.979 ms  1.032 ms
 2  * * *
 3  * * *
 4  137.221.69.68 (137.221.69.68)  2.252 ms  2.273 ms  2.307 ms
 5  137.221.69.32 (137.221.69.32)  1.814 ms  1.824 ms  1.826 ms
 6  66.109.9.148 (66.109.9.148)  22.470 ms  22.466 ms  22.464 ms
 7  bu-ether29.chcgildt87w-bcr00.tbone.rr.com (107.14.17.195)  51.069 ms  51.090 ms  51.102 ms
 8  bu-ether11.snvacaid17w-bcr00.tbone.rr.com (66.109.6.14)  55.759 ms  55.796 ms  55.799 ms
 9  bu-ether11.snjucacl67w-bcr00.tbone.rr.com (66.109.6.8)  60.373 ms  56.569 ms  53.907 ms
10  bu-ether13.lsancarc0yw-bcr00.tbone.rr.com (66.109.6.7)  54.531 ms  57.872 ms  57.904 ms
11  agg1.lsancarc01r.socal.rr.com (66.109.6.103)  53.341 ms  56.673 ms  56.686 ms
12  agg1.ontrcacp01r.socal.rr.com (72.129.5.1)  59.791 ms  59.219 ms  59.265 ms
13  lsancarc02v.socal.rr.com (72.129.6.247)  109.938 ms  109.306 ms  81.862 ms
14  agg1.hemtcazd01m.socal.rr.com (24.30.170.146)  58.093 ms  58.140 ms  58.204 ms
15  * * *


21/10/2017 02:13:50 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3001ms



21/10/2017 02:13:48 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3008ms



21/10/2017 02:13:48 UTC
--------------------

TRACEROUTE:
traceroute to 172.89.161.102 (172.89.161.102), 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.694 ms  0.742 ms  0.797 ms
 2  * * *
 3  * * *
 4  137.221.69.68 (137.221.69.68)  2.039 ms  2.068 ms  2.098 ms
 5  137.221.69.32 (137.221.69.32)  1.752 ms  1.764 ms  1.774 ms
 6  66.109.9.148 (66.109.9.148)  25.163 ms  23.232 ms  23.229 ms
 7  bu-ether29.chcgildt87w-bcr00.tbone.rr.com (107.14.17.195)  49.113 ms  49.147 ms  49.149 ms
 8  bu-ether11.snvacaid17w-bcr00.tbone.rr.com (66.109.6.14)  53.862 ms  53.843 ms  53.841 ms
 9  bu-ether11.snjucacl67w-bcr00.tbone.rr.com (66.109.6.8)  58.397 ms  59.206 ms  59.217 ms
10  bu-ether13.lsancarc0yw-bcr00.tbone.rr.com (66.109.6.7)  59.833 ms  57.897 ms  57.926 ms
11  agg1.lsancarc01r.socal.rr.com (66.109.6.103)  53.349 ms  56.685 ms  56.710 ms
12  agg1.ontrcacp01r.socal.rr.com (72.129.5.1)  59.909 ms  59.249 ms  59.302 ms
13  lsancarc02v.socal.rr.com (72.129.6.247)  74.826 ms  74.183 ms  78.259 ms
14  agg1.hemtcazd01m.socal.rr.com (24.30.170.146)  57.998 ms  58.082 ms  57.956 ms
15  * * *


21/10/2017 02:13:53 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



21/10/2017 02:13:52 UTC
--------------------

PING:
PING 172.89.161.102 (172.89.161.102) 56(84) bytes of data.

--- 172.89.161.102 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



21/10/2017 02:13:55 UTC
--------------------

MTR:
Start: Sat Oct 21 02:13:48 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 24.105.30.2                                0.0%    10    0.6   0.6   0.4   0.7   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.4                               0.0%    10    1.3   1.3   1.3   1.4   0.0
  4.|-- 137.221.68.68                              0.0%    10    1.4   1.4   1.2   1.9   0.0
  5.|-- 137.221.68.32                              0.0%    10    1.0   2.6   0.9  12.2   3.6
  6.|-- ae34.pr1.lax10.tbone.rr.com                0.0%    10    0.8   6.1   0.8  48.5  15.0
  7.|-- bu-ether27.tustca4200w-bcr00.tbone.rr.com  0.0%    10    4.3   5.6   2.0   8.5   1.9
  8.|-- agg1.tustcaft01r.socal.rr.com              0.0%    10    3.4   5.4   2.5   9.1   1.9
  9.|-- sndhcaax-ccr08.socal.rr.com                0.0%    10    8.7   7.0   5.4   8.7   1.0
 10.|-- tustcaft04r.socal.rr.com                   0.0%    10   24.2  37.8  16.3 173.1  47.6
 11.|-- agg2.hemtcazd01m.socal.rr.com              0.0%    10    7.2   7.2   7.1   7.4   0.0
 12.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


21/10/2017 02:13:48 UTC
--------------------

MTR:
Start: Sat Oct 21 02:13:48 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 24.105.30.2                                0.0%    10    0.5   0.7   0.4   1.7   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.4                               0.0%    10    1.2   1.3   1.2   1.6   0.0
  4.|-- 137.221.68.68                              0.0%    10    1.3   1.8   1.2   6.7   1.6
  5.|-- 137.221.68.32                              0.0%    10    1.0   2.4   0.9  13.3   3.8
  6.|-- ae34.pr1.lax10.tbone.rr.com                0.0%    10    0.8   0.8   0.8   0.8   0.0
  7.|-- bu-ether27.tustca4200w-bcr00.tbone.rr.com  0.0%    10    8.9   6.0   2.3   9.5   2.7
  8.|-- agg1.tustcaft01r.socal.rr.com              0.0%    10    8.0   6.0   1.9   9.4   2.7
  9.|-- agg1.ontrcacp02r.socal.rr.com              0.0%    10    5.3   7.1   5.3   8.8   1.0
 10.|-- tustcaft04r.socal.rr.com                   0.0%    10   23.8  27.9  15.7  65.7  13.8
 11.|-- agg2.hemtcazd01m.socal.rr.com              0.0%    10    7.1   7.2   7.1   7.5   0.0
 12.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


21/10/2017 02:13:48 UTC
--------------------

MTR:
Start: Sat Oct 21 02:13:50 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- Blizzard                             0.0%    10    0.5   0.5   0.4   0.6   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  4.|-- 137.221.69.68                              0.0%    10    2.1   2.0   2.0   2.1   0.0
  5.|-- 137.221.69.32                              0.0%    10    1.8   1.8   1.7   2.2   0.0
  6.|-- 66.109.9.148                               0.0%    10   22.5  22.5  22.5  22.5   0.0
  7.|-- bu-ether29.chcgildt87w-bcr00.tbone.rr.com  0.0%    10   52.9  50.5  47.0  54.2   2.2
  8.|-- bu-ether11.snvacaid17w-bcr00.tbone.rr.com  0.0%    10   52.8  56.0  52.8  59.2   2.1
  9.|-- bu-ether11.snjucacl67w-bcr00.tbone.rr.com  0.0%    10   60.8  56.7  54.0  60.8   2.2
 10.|-- bu-ether13.lsancarc0yw-bcr00.tbone.rr.com  0.0%    10   56.6  56.7  52.7  60.1   2.5
 11.|-- agg1.lsancarc01r.socal.rr.com              0.0%    10   55.6  56.1  52.5  59.6   2.5
 12.|-- agg1.ontrcacp01r.socal.rr.com              0.0%    10   58.2  59.9  58.2  61.5   1.1
 13.|-- lsancarc02v.socal.rr.com                   0.0%    10   80.0  85.8  65.9 191.5  37.5
 14.|-- agg1.hemtcazd01m.socal.rr.com              0.0%    10   58.1  58.1  58.1  58.3   0.0
 15.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


21/10/2017 02:13:50 UTC
--------------------

MTR:
Start: Sat Oct 21 02:13:53 2017
HOST: Blizzard                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- Blizzard                             0.0%    10    0.5   0.5   0.4   0.5   0.0
  2.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  4.|-- 137.221.69.68                              0.0%    10    2.2   2.1   2.0   2.2   0.0
  5.|-- 137.221.69.32                              0.0%    10    1.8   3.2   1.8  11.3   2.9
  6.|-- 66.109.9.148                               0.0%    10   22.5  22.8  22.5  25.5   0.9
  7.|-- bu-ether29.chcgildt87w-bcr00.tbone.rr.com  0.0%    10   53.1  52.1  47.8  54.7   2.2
  8.|-- bu-ether11.snvacaid17w-bcr00.tbone.rr.com  0.0%    10   52.8  56.0  52.8  60.0   2.5
  9.|-- bu-ether11.snjucacl67w-bcr00.tbone.rr.com  0.0%    10   60.9  57.7  54.4  61.0   2.5
 10.|-- bu-ether13.lsancarc0yw-bcr00.tbone.rr.com  0.0%    10   56.7  56.8  53.0  59.8   2.1
 11.|-- agg1.lsancarc01r.socal.rr.com              0.0%    10   55.7  56.6  53.3  59.8   2.0
 12.|-- agg1.ontrcacp01r.socal.rr.com              0.0%    10   58.4  59.6  58.3  61.3   1.0
 13.|-- lsancarc02v.socal.rr.com                   0.0%    10   71.5 108.7  70.0 407.7 105.1
 14.|-- agg1.hemtcazd01m.socal.rr.com              0.0%    10   58.1  58.1  58.1  58.2   0.0
 15.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0


21/10/2017 02:13:53 UTC
--------------------

Expert

Re: high latency/packet loss (S.California)

You need to get the splitter(s) out of the modem line...  If you're internet only, there should be none. If you have cable boxes, modem must be on the first 2 way, ith it's other port feeding the cable tv box(es)

 

 

 

the +51 dBmv us level is too high for reliable coms...

the T3's and T4's are the result . T4's reset the counters but the  log  shows too many T3-4 errors.

 

T3 Timeouts2101
Expert

Re: high latency/packet loss (S.California)

If you are internet only and the modem line goes directly to the outside grounding block, it's probably a corroded or too short center wire or grounding block/ pole tap off issue.

 The center wire should be shiny copper and extend 1/8" beyond the nuts. All connectors must be shine not oxidised/corroded, and be a tad more than finger tight 

Browser

Re: high latency/packet loss (S.California)

modem connected to cable without the splitter

 

Cable Modem Downstream
 DS-1DS-2DS-3DS-4
Frequency651000000639000000645000000657000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock)
LockedLockedLockedLocked
Channel Id23212224
Modulation256QAM256QAM256QAM256QAM
Symbol Rate
(Msym/sec)
5.3605375.3605375.3605375.360537
Interleave DepthI=32
J=4
I=32
J=4
I=32
J=4
I=32
J=4
Power Level
(dBmV)
3.633.733.833.69
RxMER
(dB)
37.3636.8437.0937.36
Correctable
Codewords
8016
Uncorrectable
Codewords
708534532566
 DS-5DS-6DS-7DS-8
Frequency663000000675000000681000000687000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock)
LockedLockedLockedLocked
Channel Id25272829
Modulation256QAM256QAM256QAM256QAM
Symbol Rate
(Msym/sec)
5.3605375.3605375.3605375.360537
Interleave DepthI=32
J=4
I=32
J=4
I=32
J=4
I=32
J=4
Power Level
(dBmV)
3.733.993.803.97
RxMER
(dB)
37.9438.2638.2637.94
Correctable
Codewords
15244710
Uncorrectable
Codewords
713621650619
Highlighted
Browser

Re: high latency/packet loss (S.California)

Cable Modem Upstream
 US-1US-2US-3US-4
Channel Type2.02.02.01.0
Channel ID58605957
Frequency
(Hz)
23300000370000003060000018500000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM16QAM
Symbol Rate
(KSym/sec)
5120256051202560
Mini-Slot Size2424
Power Level
(dBmV)
49.0049.7549.5048.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000