Contributor

event log

Fri Nov 25 19:46:03 2016Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:ea:e8:ed:c1:02;CMTS-MAC=00:17:10:87:69:61;CM-QOS=1.1;CM-VER=3.0;
Fri Nov 25 15:41:55 2016Warning (5)MDD message timeout;CM-MAC=74:ea:e8:ed:c1:02;CMTS-MAC=00:17:10:87:69:61;CM-QOS=1.1;CM-VER=3.0;

I  have checked all connections they are good no splitters.

12 REPLIES 12
Contributor

Re: event log

 

 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2562585000000 Hz2.7 dBmV33.7 dB1042259183415
2LockedQAM2561579000000 Hz2.1 dBmV42.8 dB48613762
3LockedQAM2563591000000 Hz2.9 dBmV36.7 dB62034684
4LockedQAM2564597000000 Hz2.8 dBmV42.8 dB2960947
5LockedQAM2565603000000 Hz2.8 dBmV42.5 dB30231214
6LockedQAM2566609000000 Hz2.9 dBmV42.4 dB2476140
7LockedQAM2567615000000 Hz3.0 dBmV42.4 dB2396114
8LockedQAM2568621000000 Hz2.8 dBmV42.3 dB27911064
9LockedQAM2569627000000 Hz2.5 dBmV31.7 dB75465831000621
10LockedQAM25610633000000 Hz2.0 dBmV33.7 dB1231816305
11LockedQAM25611639000000 Hz1.6 dBmV41.5 dB38753466
12LockedQAM25612645000000 Hz1.5 dBmV41.3 dB40113326
13LockedQAM25613651000000 Hz1.8 dBmV41.5 dB44054781
14LockedQAM25614657000000 Hz1.5 dBmV41.1 dB38802437
15LockedQAM25615663000000 Hz1.2 dBmV40.5 dB47075028
16LockedQAM25616669000000 Hz0.3 dBmV40.3 dB35882497

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 Ksym/sec24200000 Hz44.5 dBmV
2LockedTDMA12560 Ksym/sec19400000 Hz44.4 dBmV
3LockedATDMA35120 Ksym/sec30600000 Hz38.8 dBmV
4LockedATDMA42560 Ksym/sec37000000 Hz39.8 dBmV


Should i call them out 

Expert

Re: event log

You have bad broadcast tv ingress from TV channels 33 and 40, get twc out, it needs a competent technician, CANNOT BE FIXED OVER THE PHONE NO MATTER WHAT CLAIM THEY MAKE.

Something is corroded or loose.

 

Contributor

Re: event log

how do you get by all that (edited)  and get them out here  

Expert

Re: event log

call them up, report this as intermittent connectivity and partial service due to broadcast tv signal ingress.

 

It can't be fixed over the phone, needs a tech out to replace connectors and everything that looks corroded.

 

Highlighted
Contributor

Re: event log

Thank you tech coming out wednesday

Expert

Re: event log

Beware, they will call and try to cancel apt. Tues.  cuz it now "sorta works"...

 They'll claim that they sent signals to reset (the counters and hide the issues with the 2 channels) and now it's "fine" It's why we have people paste here before resetting, need to see real history.

 The other problem is any correcteds/uncorrecteds on the first "home" channel. You can sometimes get it to assign a different frequency that's not impacted by ingress, to slightly improve operation. BUT IT IS NOT A FIX!

 

Expert

Re: event log

copy and print this page for the tech


@rodney1234 wrote:

 

 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM2562585000000 Hz2.7 dBmV33.7 dB1042259183415
2LockedQAM2561579000000 Hz2.1 dBmV42.8 dB48613762
3LockedQAM2563591000000 Hz2.9 dBmV36.7 dB62034684
4LockedQAM2564597000000 Hz2.8 dBmV42.8 dB2960947
5LockedQAM2565603000000 Hz2.8 dBmV42.5 dB30231214
6LockedQAM2566609000000 Hz2.9 dBmV42.4 dB2476140
7LockedQAM2567615000000 Hz3.0 dBmV42.4 dB2396114
8LockedQAM2568621000000 Hz2.8 dBmV42.3 dB27911064
9LockedQAM2569627000000 Hz2.5 dBmV31.7 dB75465831000621
10LockedQAM25610633000000 Hz2.0 dBmV33.7 dB1231816305
11LockedQAM25611639000000 Hz1.6 dBmV41.5 dB38753466
12LockedQAM25612645000000 Hz1.5 dBmV41.3 dB40113326
13LockedQAM25613651000000 Hz1.8 dBmV41.5 dB44054781
14LockedQAM25614657000000 Hz1.5 dBmV41.1 dB38802437
15LockedQAM25615663000000 Hz1.2 dBmV40.5 dB47075028
16LockedQAM25616669000000 Hz0.3 dBmV40.3 dB35882497

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA25120 Ksym/sec24200000 Hz44.5 dBmV
2LockedTDMA12560 Ksym/sec19400000 Hz44.4 dBmV
3LockedATDMA35120 Ksym/sec30600000 Hz38.8 dBmV
4LockedATDMA42560 Ksym/sec37000000 Hz39.8 dBmV


Should i call them out 


 

Contributor

Re: event log

they came out tod Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 2 585000000 Hz 7.7 dBmV 40.9 dB 0 0 2 Locked QAM256 1 579000000 Hz 7.7 dBmV 40.9 dB 0 0 3 Locked QAM256 3 591000000 Hz 7.5 dBmV 40.7 dB 0 0 4 Locked QAM256 4 597000000 Hz 7.3 dBmV 40.6 dB 0 0 5 Locked QAM256 5 603000000 Hz 7.1 dBmV 40.3 dB 0 0 6 Locked QAM256 6 609000000 Hz 6.8 dBmV 40.2 dB 0 0 7 Locked QAM256 7 615000000 Hz 6.8 dBmV 40.3 dB 0 0 8 Locked QAM256 8 621000000 Hz 6.7 dBmV 40.2 dB 0 0 9 Locked QAM256 9 627000000 Hz 6.8 dBmV 40.2 dB 0 0 10 Locked QAM256 10 633000000 Hz 6.7 dBmV 40.2 dB 0 0 11 Locked QAM256 11 639000000 Hz 6.7 dBmV 40.2 dB 0 0 12 Locked QAM256 12 645000000 Hz 6.4 dBmV 40.1 dB 0 0 13 Locked QAM256 13 651000000 Hz 6.5 dBmV 40.1 dB 0 0 14 Locked QAM256 14 657000000 Hz 6.2 dBmV 40.0 dB 0 0 15 Locked QAM256 15 663000000 Hz 6.2 dBmV 39.9 dB 0 0 16 Locked QAM256 16 669000000 Hz 6.1 dBmV 39.9 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 24200000 Hz 36.5 dBmV 2 Locked TDMA 1 2560 Ksym/sec 19400000 Hz 35.3 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30600000 Hz 36.5 dBmV 4 Locked ATDMA 4 2560 Ksym/sec 37000000 Hz 36.5 dBmV ay replaced drop to house this is signals now a much improvement

Contributor

Re: event log


Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 2 585000000 Hz 7.7 dBmV 40.9 dB 0 0
2 Locked QAM256 1 579000000 Hz 7.7 dBmV 40.9 dB 0 0
3 Locked QAM256 3 591000000 Hz 7.5 dBmV 40.7 dB 0 0
4 Locked QAM256 4 597000000 Hz 7.3 dBmV 40.6 dB 0 0
5 Locked QAM256 5 603000000 Hz 7.1 dBmV 40.3 dB 0 0
6 Locked QAM256 6 609000000 Hz 6.8 dBmV 40.2 dB 0 0
7 Locked QAM256 7 615000000 Hz 6.8 dBmV 40.3 dB 0 0
8 Locked QAM256 8 621000000 Hz 6.7 dBmV 40.2 dB 0 0
9 Locked QAM256 9 627000000 Hz 6.8 dBmV 40.2 dB 0 0
10 Locked QAM256 10 633000000 Hz 6.7 dBmV 40.2 dB 0 0
11 Locked QAM256 11 639000000 Hz 6.7 dBmV 40.2 dB 0 0
12 Locked QAM256 12 645000000 Hz 6.4 dBmV 40.1 dB 0 0
13 Locked QAM256 13 651000000 Hz 6.5 dBmV 40.1 dB 0 0
14 Locked QAM256 14 657000000 Hz 6.2 dBmV 40.0 dB 0 0
15 Locked QAM256 15 663000000 Hz 6.2 dBmV 39.9 dB 0 0
16 Locked QAM256 16 669000000 Hz 6.1 dBmV 39.9 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 24200000 Hz 36.5 dBmV
2 Locked TDMA 1 2560 Ksym/sec 19400000 Hz 35.3 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 30600000 Hz 36.5 dBmV
4 Locked ATDMA 4 2560 Ksym/sec 37000000 Hz 36.5 dBmV