Wired and Wireless Internet Disconnections!

[amezcuaesteban]

Here it is. Thank you for being so kind, cheers!

tartup ProcedureProcedureStatusComment

Acquire Downstream Channel	705000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK	?BEWGlzkAHHvu41RMPnSP@TD50j7uGOnf1jKlVTJ6wvYSLmQ9Htft5
Security	Enabled	BPI+

Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1	Locked	QAM256	1	705000000 Hz	-6.8 dBmV	37.5 dB	4295	11687
2	Locked	QAM256	2	699000000 Hz	-7.1 dBmV	37.5 dB	1578	5258
3	Locked	QAM256	3	693000000 Hz	-6.4 dBmV	37.7 dB	1620	5620
4	Locked	QAM256	4	687000000 Hz	-6.6 dBmV	37.8 dB	1770	6252
5	Locked	QAM256	5	681000000 Hz	-6.8 dBmV	37.8 dB	1673	6146
6	Locked	QAM256	6	675000000 Hz	-6.0 dBmV	37.6 dB	1835	6246
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Total Correctables Total Uncorrectables

12771

41209

Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1	Locked	ATDMA	7	5120 Ksym/sec	23300000 Hz	44.8 dBmV
2	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
3	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
4	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

CM IP AddressDurationExpires

76.62.116.143

D: 04 H: 23 M: 22 S: 54

Wed May 06 19:10:42 2015

[redrock]

amezcuaesteban,

• I pinged your router and it appears it is dropping packets if it detects a "flood" or what it thinks is a flood.
• post model of zoom modem/router combo.  ( I am guessing 5352??)
• if your firewall setup screen looks like one below, set yours the same as what is shown, eg., "low" firewall protection and other 3 boxed Unchecked. click APPLY.

[MsRaye]

Looks like you have a 4G lte phone that's trashing the 705 mHz channel.

 Also in the router, turn off IP Flood Detection

[amezcuaesteban]

Alright IP Flood Detection has never been enabled, just double checked. How could a phone be messing with the router? Is there anyway to still keep the phone connected without it interefering? Thank you

[redrock]

post screen shot of your basic firewall settings.

[MsRaye]

4G LTE phones transmit on 705 mHz channels and trash that one when cable co's use it. I'll bet it's AT&T. You need to make sure all the coax connectors are shiny and tight and keep your 4G away from the modem

But it's part of your problem, not all of it.

[redrock]

• post screen shot of your basic firewall settings.
• you may need to copy image to "paste site" like snag.gy the copy image from that site to this forum.

[amezcuaesteban]

http://imgur.com/nXKvnvr

Will this do? Sorry for posting external link but have no idea how to put in forums

[redrock]

amezcuaesteban,

• using ext link for image is fine. 
• I ping your wan ip. (see below) with no issues. as of timestamp of this post. CDT.
• are you currently getting disconnects

linux-2418:~ # ping -A -q -c 30 76.62.116.143
PING 76.62.116.143 (76.62.116.143) 56(84) bytes of data.

--- 76.62.116.143 ping statistics ---
30 packets transmitted, 30 received, 0% packet loss
rtt min/avg/max/mdev = 72.754/78.661/95.130/5.911 ms

[amezcuaesteban]

Its been stable for the past hour, but a few hour agos it would disconnect every few minutes.