I do not understand what the $199 install fee is for. That's pretty harsh price going from 400Mb to 1Gb for what I see is no extra work needed. Am I missing anything?
There are a few customer owned modems now approved for gig. Having said that, it's not an "install" fee, it's an "upgrade" fee that is designed to deter customers from signing up for gig en masse. The infrastructure couldn't handle everyone on gig.
it's an "economic disincentive" fee that is designed to deter customers from signing up for faux gig en masse. The infrastructure couldn't handle everyone on gig.
sad but true.
I'm going to be a bit contrarian on this, but I think for most things, Ultra is just as good as Gig and it's cheaper.
Unless you're streaming 5 TV shows at the same time at 4 K, I don't think there's much of an improvement over Ultra. Only use case I can think of is if you want to download multi-gigabye files such as games for your PS4 or Xbox and you want to download those files fast.
Who knows? Maybe somewhere down the line, Gig speeds for the masses will be imperative, but right now in 2020, not so much.
Thought I'd reply here to all of those who don't know.. I've had 1 GIg service for a little over a year or two now. I actually moved into a newly built home back in October, and moved the service with me. With this, came an additional fee that I was charged for the 1 Gig service. I was able to get them to lower the fee, which was cool. Okay, whatever I said.
Being in IT myself, I hated the fact that I couldn't view signal levels, reboot modem from a web page, or even use a customer owned modem. But I sat and waited. Fast forward to 2 weeks ago, I check the list of approved modems, and finally see something for the 1 Gig service. Great! I said. Ordered the Netgear CM1200. Finally got around to calling in today to activate this new modem, and I'm told that I have to have a tech come out to install my modem, AND pay a $199 installation fee... And of course, being curious due to being in IT, I ask what's involved with this installation, but get told it's a specialized installation...
Are you kidding me? What is Spectrum doing? I can maybe understand setting up the initial service, as you have to make sure the infrastructure at the house is setup properly to use the service. But as someone who has been using the service just fine for 9 months, I have to pay another $199 fee just to swap MAC addresses in a system? If there is seriously more to this install than I'm aware of, then definitely let me know.
I think the rep misunderstood the situation. You're already on Gig. All you have to do is get the new modem activated. That should not require a tech visit, and even if so, shouldn't require another "upgrade" fee since you're already there.