Upstream Bonded Channels

[theBonas]

Upstream Bonded Channels
Channel    Lock Status    US Channel Type    Channel ID    Symbol Rate    Frequency    Power
1    Locked    ATDMA    19    5120 kSym/s    30.60 MHz    48.00 dBmV
2    Locked    ATDMA    20    2560 kSym/s    37.00 MHz    48.00 dBmV
3    Locked    ATDMA    18    5120 kSym/s    24.20 MHz    46.75 dBmV
4    Locked    TDMA    17    2560 kSym/s    19.40 MHz    46.50 dBmV

[theBonas]

Sat Jul 29 13:42:15 2017	5	RCS Partial Service;CM-MAC=2c:7e:81:2b:fc:e7;CMTS-MAC=00:01:5c:77:30:6c;CM-QOS=1.1;CM-VER=3.0;
Sat Jul 29 13:42:16 2017	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=2c:7e:81:2b:fc:e7;CMTS-MAC=00:01:5c:77:30:6c;CM-QOS=1.1;CM-VER=3.0;
Sat Jul 29 13:42:16 2017	5	RCS Partial Service;CM-MAC=2c:7e:81:2b:fc:e7;CMTS-MAC=00:01:5c:77:30:6c;CM-QOS=1.1;CM-VER=3.0;
Sat Jul 29 13:42:16 2017	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=2c:7e:81:2b:fc:e7;CMTS-MAC=00:01:5c:77:30:6c;CM-QOS=1.1;CM-VER=3.0;
Sat Jul 29 13:42:21 2017	5	Lost MDD Timeout;CM-MAC=2c:7e:81:2b:fc:e7;CMTS-MAC=00:01:5c:77:30:6c;CM-QOS=1.1;CM-VER=3.0;
Sat Jul 29 13:42:24 2017	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:7e:81:2b:fc:e7;CMTS-MAC=00:01:5c:77:30:6c;CM-QOS=1.1;CM-VER=3.0;

[theBonas]

Also thank you for trying to help me out.  It's very much appreciated

[MsRaye]

Are you sure there's not another splitter in the outside box? Are there more than a line from the pole and another into the attic and a ground wire going into it?

[theBonas]

I think they did split it at theoutside box, to run to my tv downstairs and my internet/tv upstairs.  There's nothing I can do about that is there?  I'll need them I figured.

[theBonas]

How do I post an image?  I cant find an upload option.  It has the exact same splitter outside that was upstairs in my attic

file:///Users/jonasdavenport/Desktop/Splitter.png

[MsRaye · Accepted solution]

you're going to need twc out, 2-2 ways or a 4 way won't cut it, you are too close to the edge for reliable operation.

modem needs to be on the first 2 way or TWC needs to replace both with -2 -6 dB directional couplers or put in an amp somehow.

They really need 3-5 dB more out at the pole.

Needs twc out

[MsRaye]

before you call twc, put the upstairs splitter back in line so they see the marginal US levels