Unstable bitrates (upload speeds)

[Dlorance]

Hello,

I have been streaming to twitch for the past 2 months without any issue.  I have been streaming at 6mb/s upload with 20up and 400 down.  However, for the past two weeks I have been unable to stream due to unstable bitrates.  My upload speed will randomly drop from 6mb/s to 1mb/s or less and it will repeat this cycle of going up and down every 30-45 seconds.

So far I have tried the following:

Factory and hard reset of the Arris modem

Bypassing the Sagemcom router

Speed tests which show normal upload and download speeds

Updating my network utility drivers

Tested with removing all firewalls and antivirus

Removed any onboard programs that claim to optomize connection (Asus programs bundled with the motherboard)

Currently I'm all out of ideas and am getting really frustrated.  The only thing that I know for sure is that when this problem began when my IP address had changed.  So I don't know if its a bad routing.

Also, It is not a Twitch server issue.  I have tested this with 2 different streaming software and attempted to stream to Hitbox.tv and Ustream.tv which have all had the issues.  I've felt like I have ruled out anything that could possibly be on my end.

Any help would be appreciated.  I could not locate the downstream and upstream logs for the Sagemcom 5260.  Below is the system log and a Tracert from cmd.

***Also the two screenshots below are from the built in Twitch bandwidth tester.  The screenshot with the server list is showing that I am able to connect to the servers but traffic can't get through which is indicated by the 0 server quality.

Mar 10th, 8:01:54 am	hg6d	Error	xtime_add_millisecs(78): unexpected input
Mar 10th, 8:01:54 am	hg6d	Error	xtime_add_millisecs(78): unexpected input
Mar 10th, 8:01:54 am	hg6d	Error	xtime_add_millisecs(78): unexpected input
Mar 10th, 8:01:54 am	hg6d	Error	xtime_add_millisecs(78): unexpected input
Mar 10th, 8:02:51 am	hg6d	Error	[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 10th, 8:02:51 am	hg6d	Error	[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [f4:f5:24:87:79:40] exists already in filtering list
Mar 10th, 8:07:21 am	hg6d	Error	[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 10th, 8:07:21 am	hg6d	Error	[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [f4:f5:24:87:79:40] exists already in filtering list

Tracing route to live-sfo.twitch.tv [23.160.0.84]
over a maximum of 30 hops:
  0  DESKTOP-95UT8KQ.home [192.168.1.2]
  1  HG6Box [192.168.1.1]
  2  cpe-70-121-192-1.satx.res.rr.com [70.121.192.1]
  3     *     tge0-0-0.snaxtx4001h.texas.rr.com [24.28.133.33]
  4  agg21.snaptx1901r.texas.rr.com [24.175.33.72]
  5  agg22.snavtxuu02r.texas.rr.com [24.175.32.160]
  6  agg23.hstqtxl301r.texas.rr.com [24.175.32.156]
  7  ge-2-1-0.a0.sea90.tbone.rr.com [66.109.1.218]
  8  bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39]
  9  unk-426d0579.adelphiacom.net [66.109.5.121]
 10  52.223.242.236  reports: Destination net unreachable.

Computing statistics for 250 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-95UT8KQ.home [192.168.1.2]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  HG6Box [192.168.1.1]
                                0/ 100 =  0%   |
  2   23ms     2/ 100 =  2%     2/ 100 =  2%  cpe-70-121-192-1.satx.res.rr.com [70.121.192.1]
                                0/ 100 =  0%   |
  3   34ms     0/ 100 =  0%     0/ 100 =  0%  tge0-0-0.snaxtx4001h.texas.rr.com [24.28.133.33]
                                0/ 100 =  0%   |
  4   19ms     1/ 100 =  1%     1/ 100 =  1%  agg21.snaptx1901r.texas.rr.com [24.175.33.72]
                                0/ 100 =  0%   |
  5   25ms     0/ 100 =  0%     0/ 100 =  0%  agg22.snavtxuu02r.texas.rr.com [24.175.32.160]
                                0/ 100 =  0%   |
  6   31ms     1/ 100 =  1%     1/ 100 =  1%  agg23.hstqtxl301r.texas.rr.com [24.175.32.156]
                                0/ 100 =  0%   |
  7   31ms     1/ 100 =  1%     1/ 100 =  1%  ge-2-1-0.a0.sea90.tbone.rr.com [66.109.1.218]
                                0/ 100 =  0%   |
  8   34ms     1/ 100 =  1%     1/ 100 =  1%  bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39]
                                0/ 100 =  0%   |
  9   39ms     0/ 100 =  0%     0/ 100 =  0%  unk-426d0579.adelphiacom.net [66.109.5.121]
                              100/ 100 =100%   |
 10  ---     100/ 100 =100%     0/ 100 =  0%  DESKTOP-95UT8KQ [0.0.0.0]

Trace complete.

[MsRaye]

Don't reset the modem, Copy and paste the signal level and error log pages.

 Change the routers DHCP start to 192.168.1.100 

Turn off sync, onedrive, dropbox, and microsofts stupid win 10 peer to peer upgrader. as well as all wireless devices using the router.

[karlbeckman]

Turn off IPv6!

[Dlorance]

This sagemcom router doesn't give me a lot of access to logs.  And I am not able to locate the signals screen (been looking for about two hours...).  Anyway, I've turned off IPv6 and other non-essential stuff with no luck. 

Mar 11th, 8:47:20 am	firewall-app	Alert	getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:3] (error = -1) !
Mar 11th, 8:47:20 am	hg6d	Error	[NAT-SMU] update(205): ERROR[rule misconfigured] : mExternalInterfaceStatus [2] mInternalInterfaceStatus [2] isValid [1]
Mar 11th, 8:47:20 am	firewall-app	Alert	getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:1] (error = -1) !
Mar 11th, 8:47:20 am	firewall-app	Alert	getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:2] (error = -1) !
Mar 11th, 8:47:20 am	firewall-app	Alert	getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:3] (error = -1) !
Mar 11th, 8:47:21 am	hg6d	Error	[NAT-SMU] update(205): ERROR[rule misconfigured] : mExternalInterfaceStatus [0] mInternalInterfaceStatus [2] isValid [1]
Mar 11th, 8:47:30 am	hg6d	Error	[DNSCOMMON-SMU] checkAddress(520): bad ip address
Mar 11th, 8:47:30 am	hg6d	Error	[DNSCOMMON-SMU] checkAddress(520): bad ip address
Mar 11th, 8:47:30 am	radvd	Error	Exiting, privsep_read_loop had readn return 0 bytes
Mar 11th, 8:47:30 am	radvd	Error	Exiting, privsep_read_loop is complete.
Mar 11th, 8:47:30 am	hg6d	Error	[EVLP-NL] -> nl_cbEvtsBufRt_forNfy(2153): pProt(0x483610-0) => Group(16) Not Handle
Mar 11th, 8:47:37 am	hg6d	Error	[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 11th, 8:47:37 am	hg6d	Error	[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [00:19:9d:df:5e:b5] exists already in filtering list
Mar 11th, 8:48:30 am	hg6d	Error	[DNSCOMMON-SMU] checkAddress(520): bad ip address
Mar 11th, 8:48:30 am	hg6d	Error	[DNSCOMMON-SMU] checkAddress(520): bad ip address
Mar 11th, 8:48:30 am	radvd	Error	Exiting, privsep_read_loop had readn return 0 bytes
Mar 11th, 8:48:30 am	radvd	Error	Exiting, privsep_read_loop is complete.
Mar 11th, 8:48:30 am	hg6d	Error	[EVLP-NL] -> nl_cbEvtsBufRt_forNfy(2153): pProt(0x483610-0) => Group(16) Not Handle
Mar 11th, 8:48:37 am	hg6d	Error	[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 11th, 8:48:37 am	hg6d	Error	[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [00:19:9d:df:5e:b5] exists already in filtering list

[MsRaye]

Go to the modem, not the router for the signal level pages

[Dlorance]

DOCSIS(CM) Events

Date Time	Event ID	Event Level	Description
1/1/1970 0:01	68000401	5	ToD request sent - No Response received;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:00	73040200	3	TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:00	68000401	5	ToD request sent - No Response received;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/2/2018 2:32	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/4/2018 2:32	73040200	3	TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/4/2018 2:39	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:06	73040200	3	TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:06	73025103	3	Registration RSP rejected unspecified reason;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:06	73027100	4	T6 Timeout and retries exceeded;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:06	73000200	3	REG RSP not received;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:08	73040200	3	TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 14:24	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 18:06	73040200	3	TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/5/2018 20:42	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/6/2018 11:44	73040200	3	TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/6/2018 12:19	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/8/2018 0:59	84000700	5	RCS Partial Service;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/8/2018 1:02	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/8/2018 19:08	68010600	6	DHCP Renew - lease parameters time server-72.183.82.140;tftp file-?BEWGlx2oEfxbUXcK_4Rh@Cv+EYX5cy9n0oy8TahSeMr5uls8Xd99+ modified;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
3/8/2018 19:21	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;

RF Parameters

Downstream

	DCID	Freq	Power	SNR	Modulation	Octets	Correcteds	Uncorrectables
Downstream 1	24	621.00 MHz	4.60 dBmV	40.95 dB	256QAM	7466984564	1283	9933
Downstream 2	2	489.00 MHz	5.70 dBmV	40.37 dB	256QAM	4625755268	603	10293
Downstream 3	3	495.00 MHz	5.70 dBmV	40.37 dB	256QAM	4715512772	700	9327
Downstream 4	4	501.00 MHz	5.60 dBmV	40.95 dB	256QAM	4769707351	521	10339
Downstream 5	5	507.00 MHz	5.60 dBmV	40.95 dB	256QAM	4329218092	406	10558
Downstream 6	6	513.00 MHz	5.50 dBmV	40.37 dB	256QAM	4009689990	430	10150
Downstream 7	7	519.00 MHz	5.40 dBmV	40.95 dB	256QAM	3968778750	419	10391
Downstream 8	8	525.00 MHz	5.30 dBmV	40.37 dB	256QAM	3959782685	710	10359
Downstream 9	9	531.00 MHz	5.20 dBmV	40.95 dB	256QAM	4457401818	429	10570
Downstream 10	10	537.00 MHz	5.00 dBmV	40.95 dB	256QAM	4005870350	657	10598
Downstream 11	11	543.00 MHz	5.40 dBmV	40.95 dB	256QAM	3981197704	351	10724
Downstream 12	12	549.00 MHz	5.30 dBmV	40.37 dB	256QAM	3982025545	667	10241
Downstream 13	13	555.00 MHz	5.20 dBmV	40.95 dB	256QAM	4027787321	989	9421
Downstream 14	14	561.00 MHz	5.40 dBmV	40.95 dB	256QAM	3856643898	478	10839
Downstream 15	15	567.00 MHz	5.30 dBmV	40.95 dB	256QAM	3876701286	431	9838
Downstream 16	16	573.00 MHz	5.40 dBmV	43.38 dB	256QAM	3807360631	653	9942
Downstream 17	17	579.00 MHz	5.40 dBmV	40.37 dB	256QAM	5960683950	614	10284
Downstream 18	18	585.00 MHz	5.40 dBmV	40.95 dB	256QAM	5826769860	610	10508
Downstream 19	19	591.00 MHz	5.40 dBmV	40.95 dB	256QAM	6118237700	526	10546
Downstream 20	20	597.00 MHz	5.40 dBmV	40.95 dB	256QAM	5724467329	668	10203
Downstream 21	21	603.00 MHz	5.20 dBmV	40.95 dB	256QAM	5873065270	406	10449
Downstream 22	22	609.00 MHz	5.10 dBmV	40.95 dB	256QAM	5953064263	613	9381
Downstream 23	23	615.00 MHz	4.50 dBmV	40.37 dB	256QAM	6084346788	586	9992
Downstream 24	1	483.00 MHz	5.70 dBmV	40.95 dB	256QAM	4660067494	424	10486

Reset FEC Counters

Upstream

	UCID	Freq	Power	Channel Type	Symbol Rate	Modulation
Upstream 1	2	24.20 MHz	51.25 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 2	4	37.00 MHz	51.25 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 3	3	30.60 MHz	50.75 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 4	1	19.40 MHz	50.25 dBmV	DOCSIS1.x (TDMA)	2560 kSym/s	16QAM

 Status

System Uptime:	5 d: 5 h: 44 m
Computers Detected:	staticCPE(1), dynamicCPE(1)
CM Status:	OPERATIONAL
Time and Date:	Sun 2018-03-11 17:28:01

 Interface Parameters

Interface Name	Provisioned	State	Speed (Mbps)	MAC address
LAN	Enabled	Up	1000(Full)	A8:11:FC:5B:51:76
CABLE	Enabled	Up	-----	A8:11:FC:5B:51:77
MTA	NotInitiated	Down	-----	A8:11:FC:5B:51:78

[Dlorance]

Just realized copying and pasting was cutting off some stuff so here are screenshots instead.

[Dlorance]

Well, after 5 phone calls, replacement router and modem, and hours upon hours of researching and testing for the past two weeks I officially give up.  I'll be canceling my service tomorrow as two weeks of this is ridiculous. 

I've tested everything I've could on my end and even did a fresh install of windows just in case it was a program or setting I had that was messing things up.  Speeds are always fine but something is blocking traffic from going to and from being uploaded to specific websites that I stream to. 

I connected my PC to my phone's mobile hotspot and was able to get a very stable upload stream to twitch (albeit only at 1mb/s).  But it atleast it shows that on a different connection I am able to get a stable upload and maintain that constant upload to within 200 kb/s...

So, anway, unless anyone has any more suggestions by tomorrow I'll be terminating services.  The whole circumstances of this issue has been very strange from the start.  It occurred within 2 hours from when I called to cancel my phone and TV on 2/27.  Prior to that I've never had a single issue...  Oh well

[MsRaye]

Yes, you have a serious coaxial issue.. There are splitters in the line that need to be removed and probably loose/ corroded connections... The people on the phone can only reset the modem and  per the log, looks like they even't have done that, much less send out a tech to clean up the connection.

 Looks like at least  a couple 2 way or a 4 way and probably with open/ loose ends on them. 

 Maybe backsides of wall plates. 

Possibly the center wire is all corroded... Take all apart, see if they're shiny copper, retorque a tad more than finger tight, The upstream needs to be a lot lower to be reliable, should be in the 40's not maxed out over +50 dBmv

 The uncorrectables should never exceed the correctables or at that high percentage of total good bytes...

This almost looks like a bad amplifier or ups feed thru "F" surge protector injecting broadband noise or a pooryl grounded outside grounding block.

[Dlorance]

Thanks for the input.   When I open the cable box in my apartment there is a two splitter with one connection not being used.  When the tech came the last week he connected the coax outlet in the bedroom but disconnected the hallway coax for whatever reason.  The actual cable wires are all covered in dust from years but the actual cable connectors look fine.  No rust and still newish looking.