Rookie

Ubee modem lights aren’t lit

My modem usually has all blue lights but now the lights for US & Internet are not showing at all
2 REPLIES
Expert

Re: Ubee modem lights aren’t lit

You have lost your coaxial connection.. call TWC to get a tech out

 

Proven Sharer

Re: Ubee modem lights aren’t lit


@lorenakell wrote:
My modem usually has all blue lights but now the lights for US & Internet are not showing at all


Before your modem can establish a working internet connection, both the DS [downstream) and US (upstream) LEDs must be lit solid, not flashing.  No US light at all tells us that your modem has no upstream connection to the headend.  Call it in as a total service outage, and don't let the phone or chat desk crew tell you that your modem is broken.