Ubee modem lights aren’t lit

[lorenakell]

My modem usually has all blue lights but now the lights for US & Internet are not showing at all

[MsRaye · Accepted solution]

You have lost your coaxial connection.. call TWC to get a tech out

[karlbeckman · Accepted solution]

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@lorenakell wrote:
My modem usually has all blue lights but now the lights for US & Internet are not showing at all

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Before your modem can establish a working internet connection, both the DS [downstream) and US (upstream) LEDs must be lit solid, not flashing.  No US light at all tells us that your modem has no upstream connection to the headend.  Call it in as a total service outage, and don't let the phone or chat desk crew tell you that your modem is broken.