Thank you. I have a tech coming out this tuesday and I will ask him to hunt for it. Should not be to hard to spot. The line is the only one coming out of a tan metal box. I will respond with what went on so any future readers may have some direction in case its similar.
One thing that keeps nagging me is on the 4th I signed up for ultra after researching that and the gig. Yet now, I can not find anything AT ALL about the GiG. I even talked to a rep about both of them.