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Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

Hello

I have been on TWC 50/5 wired connection for almost 2 years. I have been clocking 57MB download almost constantly. VERY PLEASED.

No issues whatsoever, until few weeks ago when a new numerous family moved in. And coincidentally, my night and weekend speed dropped from 50/5 to 10-12/3.

 

I have been through this with FIOS 3 years ago. They sent their cable technicians, they changed splitters, rewired my house, changed router and modem, lost hours despite the fact I told them I am a electronic engineer and if the speed drops only at night and on weekends, it cannot be a hardware issue at my house: come on!

 

Anyway all I am asking now:

Could someone from TW please complete a traffic/speed assessment in my area during peak hours (after 8PM or on Saturday nights; during week days it won't make any sense since it would register 50/5 as it is supposed ot be).

 

Once established it is a traffic issue: either please discount my monthly sub cost by 50%, or increase the bandwidth the support the higher demand.

 

thanks!

28 REPLIES 28
Contributor

Re: Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

I doubt someone will respond here telling what your node utilization peaks are at for down/up during peak hours.

 

If you believe you have an oversaturated node contact TWC phone support and ask to get transferred to tier 3. Then once you get connected over to tier 3 tell them about your flucuating speeds/inconsistency and then ask them to look at the node utilization percentage during peak hours. Also btw, if you're seeing this gl getting a node split done, if there is not already a ticket in for it it won't be fixed until enough people complain about it.

Expert

Re: Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

don't reset the modem, copy and paste the modems signal level and error log pages

 

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Re: Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

thanks so much. it sounds like I have to knock at my neighbor's doors this weekend and start a 'petition'.

 

When they hooked me up the technician told me I was the only one on the hub. I was told in a tract home neigborhood like mine you have 4 homes per hub...and I am positive now things have changed.

 

thanks again!

Expert

Re: Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

"hub" is incorrect word.. do you mean a pedestal? if so, there may be a hundred pedestal tapoffs on a node with anywhere from 1 to 8 houses on each

 

Copy and paste a tracert to google.com as well as your modems signal level and error log pages.

 

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Re: Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

MsRaye, yes I meant pedestal. If I remember correctly my tech told me there were potentially 4 homes total on my pedestal. But as of 10 months ago, nobody else was on it.

Here is my tracert to google.com:

anything you can see ? thank you in advance

 

1 1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 21 ms 19 ms 142.254.236.241
3 16 ms 16 ms 11 ms tge0-9-0-16.snbrcafr02h.socal.rr.com [24.3
121]
4 30 ms 25 ms 21 ms 72.129.5.118
5 22 ms 28 ms 23 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0
6 26 ms 22 ms 23 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com
9.6.102]
7 339 ms 508 ms 409 ms 216.0.6.25
8 181 ms 79 ms 339 ms 216.0.6.42
9 55 ms 24 ms 21 ms 216.239.51.91
10 49 ms 21 ms 20 ms 209.85.246.187
11 71 ms 70 ms 74 ms 216.239.40.9
12 449 ms 202 ms 74 ms 72.14.238.82
13 399 ms 70 ms 78 ms 209.85.247.11
14 96 ms 87 ms 90 ms 216.239.46.214
15 520 ms 203 ms 202 ms 74.125.37.37
16 416 ms 618 ms 303 ms 209.85.255.253
17 295 ms 263 ms 175 ms 216.239.57.195
18 279 ms 202 ms 202 ms 72.14.232.177
19 225 ms 201 ms 203 ms 216.239.40.57
20 172 ms 188 ms 262 ms lhr08s06-in-f14.1e100.net [216.58.210.14]

Highlighted
Expert

Re: Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

that tracert is indicating problems well into TWC's intranet pipeline... or some sort of cloud storage you have running on your lan

 

 Need the signal level and error log pages. DON'T RESET THE MODEM!

 

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Re: Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

DownstreamBonding Channel Value
Channel ID
Frequency651000000 Hz 615000000 Hz 621000000 Hz 627000000 Hz 
Signal to Noise Ratio38 dB 37 dB 37 dB 37 dB 
Downstream ModulationQAM256 QAM256 QAM256 QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
0 dBmV  1 dBmV  1 dBmV  1 dBmV  

 

UpstreamBonding Channel Value
Channel ID50 49 51 52 
Frequency23300000 Hz 18500000 Hz 30600000 Hz 37000000 Hz 
Ranging Service ID14291 14291 14291 14291 
Symbol Rate5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec 2.560 Msym/sec 
Power Level37 dBmV 36 dBmV 38 dBmV 38 dBmV 
Upstream Modulation[3] QPSK
[1] 16QAM
[2] 64QAM
 
[3] QPSK
[2] 16QAM
 
[3] QPSK
[1] 16QAM
[2] 64QAM
 
[3] QPSK
[1] 16QAM
[2] 64QAM
 
Ranging StatusSuccess Success Success Success 

 

Signal Stats (Codewords)Bonding Channel Value
Channel ID
Total Unerrored Codewords7786989788 3492002991 3492011271 3492011155 
Total Correctable Codewords21203 39858 31609 31688 
Total Uncorrectable Codewords764 1619 1568 1603 
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Re: Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

TimePriorityCodeMessage

Jun 08 2016 16:42:206-NoticeI401.0TLV-11 - unrecognized OID;CM-MAC=7c:bf:b1:d4:de:be;CMTS-MAC=00:01:5c:6d:6a:64;CM-QOS=1.1;CM-VER=3.0;
Jun 08 2016 16:42:205-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=7c:bf:b1:d4:de:be;CMTS-MAC=00:01:5c:6d:6a:64;CM-QOS=1.1;CM-VER=3.0;
Jun 09 2016 00:42:093-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:d4:de:be;CMTS-MAC=00:01:5c:6d:6a:64;CM-QOS=1.1;CM-VER=3.0;
Jun 09 2016 00:41:556-NoticeI401.0TLV-11 - unrecognized OID;CM-MAC=7c:bf:b1:d4:de:be;CMTS-MAC=00:01:5c:6d:6a:64;CM-QOS=1.1;CM-VER=3.0;
Jun 09 2016 00:41:555-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=7c:bf:b1:d4:de:be;CMTS-MAC=00:01:5c:6d:6a:64;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:263-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=7c:bf:b1:d4:de:be;CMTS-MAC=00:01:5c:6d:6a:64;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:136-NoticeN/ACable Modem Reboot due to IP loss ;CM-MAC=7c:bf:b1:d4:de:be;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jun 08 2016 16:40:236-NoticeI401.0TLV-11 - unrecognized OID;CM-MAC=7c:bf:b1:d4:de:be;CMTS-MAC=00:01:5c:6d:6a:64;CM-QOS=1.1;CM-VER=3.0;
Jun 08 2016 16:40:235-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=7c:bf:b1:d4:de:be;CMTS-MAC=00:01:5c:6d:6a:64;CM-QOS=1.1;CM-VER=3.0;
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Re: Traffic congestion issue - Redlands - 92374 - Church/Pioneer area

thanks so much in advance!