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Speed issues on supposed 300 down

I think i screenshot this correctly. Anyway, I'm supposed to be getting 300 down, was told by TWC tech support they were getting 368 down on their end but as you can hopefully see, I'm getting no where near that. Any ideas what could be the issue? I have an Arris SB6190 and an Asus RT-AC1750.

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Re: Speed issues on supposed 300 down

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Re: Speed issues on supposed 300 down

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Re: Speed issues on supposed 300 down

Sorry, using my phone, haven't figured out a smooth way to post screenshots yet
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Re: Speed issues on supposed 300 down

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Re: Speed issues on supposed 300 down

Any idea what the issue would be?
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Re: Speed issues on supposed 300 down

copy and paste the modems signal level and error log pages, DON'T RESET THE MODEM, need to see history

 

What's your zip code?

I assume this is a wired connection..

 

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Re: Speed issues on supposed 300 down

It looks like the modem was reset right before pasteing the levels.

 Don't reset it.

 Is the speed test I posted for you on a wired connection?

 

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Re: Speed issues on supposed 300 down

No but i was never below 140 down, usually 190 down with the arris gateway from twc.
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Re: Speed issues on supposed 300 down

Try a known good cat5e or cat 6 cable between the modem and the routers wan port.

If you're getting 50 down on a wireless that's great. I assume thwere's other devices on wireless, they pull the speed down to the worst one

 

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