Sorry it took a bit longer to provide a status update but it looks like the router swap didn’t do the trick... still spotty WiFi, lag, sluggish/slow speeds and the tv now seems to pause or freeze.
im assuming I’ll need to call spectrum again and tell the about the RCS Partial Service and get a tech back out here?
Yes, if you are seeing RCS service fallbacks we would want to get someone out
to investigate that.
You can call in to have that done 1-800-892-4357 or contact our
Social Media Customer Care Team directly at
If you do contact our Social Media Customer Care team please reference
the link to your post here.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums