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Re: SB6141: Rock solid for 2 years, now downstream periodically drops to <0.5Mbps, upstream unaff

The issue doesn't require a PC to even be attached to the network, in fact it occurs still even when the entire home network is unattached. It cannot be releated to a service which is running crazy with bandwidth. The modem is getting into some state where its stuck and won't recover until a hard reset is issued.

Expert

Re: SB6141: Rock solid for 2 years, now downstream periodically drops to <0.5Mbps, upstream unaff

If you own the modem, twc may have given it the wrong billing code and it's getting the wrong config file.

 

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Re: SB6141: Rock solid for 2 years, now downstream periodically drops to <0.5Mbps, upstream unaff

What is the config file? Do they push that from their end? I have two accounts with TWC in two different locations in the state, so maybe that's what the issue is?

Expert

Re: SB6141: Rock solid for 2 years, now downstream periodically drops to <0.5Mbps, upstream unaff

you have the correct firmware. What thge billing code does is configures or provisions the modem for the speed you pay for. TWC has been known to send a file for the wrong mfg of modem and they get flakey.