Your issue is intermittent interruptions/disconnections in service, but the root cause is not readily apparent and most likely a simple phyical root cause.
You've transmitted roughly 3 TB of data on each of the 8 downstream channels your modem has locked onto, those error counts are less than 0.0001% of the total. And those uncorrectable were from some sort of disconnection and your modem was loosing what it was transmitting, your modem basically counting errors on a communication channel that had already completely lost connectivity.
While I was observing your connection there for a moment, it was flowing traffic just fine with no error, then your modem just disappeared off the network entirely, and came back later.
So look for a sucked-out fitting (meaning, the white dielectric is receeded and not flush with the metal ring when you look down into the connector), or loose coax fitting. That is probably the culprit. Check both inside & outside.
Just FYI, here's an example of a wrench that is used to train new-hires on what the correct torque is when tightening (overtightening isn't a good idea either):
If you are still unable to find the root cause, please call us, this may require a field tech to come out on-site for repairs. But certainly try to see if you can find where the partial connection might be.
Is this an aerial or undergound service line "drop" coming to your home? Appartment or house?
My postings on this site are my own, off-the-clock, and don’t necessarily represent TWC’s/Charter's strategies or opinions.
