Resync and Rubber Banding while gaming

General information:
Location: San Antonio Texas

Services: Only Internet

Make and model of modem: Arris sb6190

Make and model of routers: Linksys ac1200 (EA6100)
It is online and has the green dot

100/10 are my speeds.

While gaming every 10 seconds I am having rubber banding and losing connection in general due to resync issues.


Standard Specification CompliantARRIS DOCSIS 3.0 Cable Modem / Retail
Hardware Version3
Software Version9.1.93V
Cable Modem MAC AddressD4:0A:A9:56:3A:53
Serial NumberG7RRX6337300193




Up Time

0 d: 0 h: 35 m

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1Locked256QAM17579.00 MHz6.90 dBmV40.95 dB00
2Locked256QAM2489.00 MHz7.50 dBmV40.37 dB00
3Locked256QAM3495.00 MHz7.30 dBmV40.37 dB00
4Locked256QAM4501.00 MHz7.30 dBmV40.37 dB00
5Locked256QAM5507.00 MHz6.90 dBmV40.95 dB00
6Locked256QAM6513.00 MHz6.50 dBmV40.37 dB120
7Locked256QAM7519.00 MHz6.40 dBmV40.37 dB100
8Locked256QAM8525.00 MHz6.10 dBmV40.37 dB50
9Locked256QAM9531.00 MHz5.90 dBmV40.37 dB110
10Locked256QAM10537.00 MHz5.80 dBmV40.37 dB00
11Locked256QAM11543.00 MHz5.90 dBmV40.37 dB30
12Locked256QAM12549.00 MHz6.00 dBmV40.37 dB70
13Locked256QAM13555.00 MHz6.20 dBmV40.37 dB00
14Locked256QAM14561.00 MHz6.30 dBmV40.37 dB00
15Locked256QAM15567.00 MHz6.40 dBmV40.37 dB00
16Locked256QAM16573.00 MHz6.50 dBmV40.37 dB00
17Locked256QAM1483.00 MHz7.40 dBmV40.37 dB00
18Locked256QAM18585.00 MHz6.80 dBmV40.37 dB00
19Locked256QAM19591.00 MHz6.80 dBmV40.37 dB00
20Locked256QAM20597.00 MHz6.90 dBmV40.37 dB00
21Locked256QAM21603.00 MHz6.70 dBmV40.95 dB00
22Locked256QAM22609.00 MHz6.80 dBmV40.95 dB00
23Locked256QAM23615.00 MHz6.70 dBmV40.95 dB00
24Locked256QAM24621.00 MHz6.40 dBmV40.95 dB00


Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA35120 kSym/s30.60 MHz41.00 dBmV
2LockedATDMA45120 kSym/s37.00 MHz41.00 dBmV
3LockedTDMA12560 kSym/s19.40 MHz39.50 dBmV
4LockedATDMA25120 kSym/s24.20 MHz41.00 dBmV

Proven Sharer

Re: Resync and Rubber Banding while gaming

Your signal levels and error counts look fairly good.  However, the Arris SB6190 modem uses the Intel Puma 6 chipset, which is well-known for instability and excessive jitter at data rates above 60 Mbps.   If you are renting the modem from Spectrum, get them to change the modem to something NOT using Puma 6.  Your local store staff SHOULD have a list of the modem models that exhibit high latency at or above 100 Mbps; you don't want any of those models.