Spectator

Random Internet Issues

Every since I moved to Time Warner/Spectrum I've noticed a lot of weird issues with my internet, haven't been able to track it down. I loose speed after a few days have to reboot the cable modem. Here's what I have done so far.

Ran a new RG6 quad shielded cable from my internet is connected to my modem, less than 50ft, all in conduit. I have switched several modems, the Arris modem had more issues than the Ubee I currently have. When I tell tech support I have a lot of uncorrectables, they have no clue on what I'm talking about. Unfortunately in my area for High Speed Internet, they are only 2 choices, Frontier and Spectrum. Frontier is a lot worse than Spectrum. Spectrum's tech say everything is fine.

 

The issues I have been having are:

Speed dropping randomly upload speeds of less than 1mb. Constant rebooting of the modem, doesn't matter the type Arris or Ubee. Upload sporadically doesn't work, have to reset the modem to get upload to work. Also random drops off download even with only 1 device online.
The even weirder part is that speedtest.net always shows 88 up and 8 down.
One thing a tech mentioned is that I'm at the end of a loop, not sure of that has anything to do with it.
My stats, I reset my modem at 8pm Pacific last night.

 Modem Stats

 

Here are is a few hours later.

 

Modem Stats 2

Here's  the information on the modem

Boot Code Version : 15.2.7
Software Version : 9.40.2121h1
Hardware Version : 3.26.1

 

8 REPLIES 8
Not applicable

Re: Random Internet Issues

The same thing is happening to me my wifi is so slow for all the money im paying
Expert

Re: Random Internet Issues

Post some usefull info like the modems signal level, error log pages, the speed you pay for and what you get on the TWC speedtest link. Don't reset the modem, need to see real history

 

 

Spectator

Re: Random Internet Issues

I'm on 100/10 plan southern california old Adelphia area. 

 

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 QAM256 567000000 Hz 4.4 dBmV 40.6 dB 2215 10304
2 QAM256 573000000 Hz 4.6 dBmV 40.6 dB 2026 9754
3 QAM256 579000000 Hz 4.7 dBmV 40.7 dB 2168 10490
4 QAM256 585000000 Hz 4.9 dBmV 40.8 dB 2694 12229
5 QAM256 591000000 Hz 4.9 dBmV 40.7 dB 2420 11358
6 QAM256 597000000 Hz 4.6 dBmV 40.6 dB 2225 10454
7 QAM256 603000000 Hz 4.1 dBmV 40.3 dB 2133 9673
8 QAM256 609000000 Hz 3.7 dBmV 40.2 dB 2340 10415
9 QAM256 639000000 Hz 2.0 dBmV 39.6 dB 2908 10808
10 QAM256 645000000 Hz 1.8 dBmV 39.7 dB 2133 9324
11 QAM256 657000000 Hz 1.5 dBmV 39.5 dB 2559 10374
12 QAM256 663000000 Hz 1.4 dBmV 39.5 dB 3005 11719
13 QAM256 669000000 Hz 1.5 dBmV 39.5 dB 4286 10359
14 QAM256 675000000 Hz 1.2 dBmV 38.6 dB 6078 11249
15 QAM256 681000000 Hz 0.7 dBmV 39.1 dB 4476 10348
16 QAM256 699000000 Hz 0.7 dBmV 39.1 dB 2203 10070

Total Correctables Total Uncorrectables
45869 168928


Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 ATDMA 5120 Ksym/sec 23300000 Hz 42.5 dBmV
2 TDMA 2560 Ksym/sec 18500000 Hz 41.8 dBmV
3 ATDMA 5120 Ksym/sec 30600000 Hz 43.3 dBmV
4 ATDMA 2560 Ksym/sec 37000000 Hz 44.3 dBmV

 

Timewarner speed test shows

Latency 21ms

Jitter 9ms

Download 88.20

Upload 9.54

 

Previous Speedtest.net results

IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES
45.50.225.19 4/15/2017 20:34 GMT 86.62 0.46 12 Los Angeles, CA 50
45.50.225.19 4/15/2017 21:00 GMT 87.85 9.67 11 Los Angeles, CA 50
45.50.225.19 4/16/2017 0:43 GMT 87.66 9.85 14 Los Angeles, CA 50

Rebooted the modem after the first one.

Expert

Re: Random Internet Issues

You have way too many correcteds and uncorrecteds Robot Sad

But since you're better than 80% of paid for 100/10 service with the

Timewarner speed test

Download 88.20

Upload 9.54

 They're not going to fix it..

 Or give you a modem that has the corrected/ uncorrected counters turned off...

here's what I have with 87 days of up time:

Signal Stats (Codewords)Bonding Channel Value

Channel ID
Total Unerrored Codewords338183637154 338183645763 338183654338 338183661919 338183631755 338183633149 338183636789 338183648587 
Total Correctable Codewords1365 2158 1680 1625 1485 1633 1694 5311 
Total Uncorrectable Codewords16632 15768 4147 4848 12513 12408 11592 26952 
Sharer

Re: Random Internet Issues

Just curious, Ms. Raye..... after 87 days modem uptime, are your DS channels still consecutive?  Is TWC/Spectrum using more than 8 DS in your area?

Proven Sharer

Re: Random Internet Issues

Yes, in northeast Ohio TWC's DS Internet service occupies 16 consecutive channels, from 657 to 747 MHz in 6 MHz steps.  Some larger cities run 24, with the possibility of future expansion of 32 total to accomodate larger numbers of 100 Mbps subscribers.   Modems with only 8 DS channels obviously only get assigned that many if the CMTS is properly programmed.

Sharer

Re: Random Internet Issues

...but 8 channel modems will switch to other channels if there is too much interference on any of the original 8 consecutive channels.  That's my question to Ms. Raye:  after 87 days, is she still on the original 8 consecutive channels as on day 1.

Expert

Re: Random Internet Issues

Yes, channel order is still the same, The home channel is not in order, that's not an issue... The channel with the higher than the rest uncorrectables is a local TV broadcat channel, suspect it's getting in on a neighbors crappy 10 year old connection on the tap off mines on. (it's a onnector Adelphia hasn't used for 7+ years and since TWC bought them out.

 Good luck getting them to replace the egress ingress plagued connectors anywhere.

 The issue is is the ingress that needs to be eliminated rather than swapping modems till one is found that deals with it better. , Spectrum/twc just won't spend the time or has the equipment to do so.