OK, a few of use went to the low internet assistance website connected with Spectrum and called the number they post there. Well, it takes you nowhere, no customer service to talk to about getting into this program as it just keeps sending you back to the website, no real person. and on and on......3 months ago we were able to connect easily.
So, if you have to direct or redirect me, like to another forum or person, please help, or assist with a number to call, that would be able to further our needs, thanks!
Solved! Go to Solution.
What is "Low Internet Assistance?" Are you referring to the low-cost internet service that Spectrum offers to those who qualify? (Qualification is VERY difficult).
OK< I jus t told you in my post that this link, doesn't work and you try and send me there anyways. I am telling you, it takes you nowhere, got it. Someone please fix the website and the phone won't let you talk to anyone!
If you are New York State, you have the option of Everyday Low Price Internet service, which is 3Mbps down, 1 Mbps up for $14.99 per month.
I qualify for the low internet assistance program as I was in touch with them for like a month, three months ago. Now, you can't, repeat cannot, get through to anybody. I mean how can you find out any more info or talk with someone. Something happened recently. i am going to call up somone with some clout which I do have access to, but you shouldn't have to do that, but whoever blocked connecting is at fault!