Quality of connection after an outage.

[mattbrown]

After a complete outage in my neighborhood on Monday, my internet service has seemed spotty and intermittantly drops since it came back online.

Startup ProcedureProcedureStatusComment

Acquire Downstream Channel	861000000 Hz	Locked
Connectivity State	OK	Operational
Boot State
Configuration File	OK
Security	Enabled	BPI+

Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1		QAM256		861000000 Hz	-1.6 dBmV	36.6 dB	16	66
2		QAM256		723000000 Hz	3.9 dBmV	43.2 dB	153	453
3		QAM256		729000000 Hz	3.6 dBmV	43.1 dB	190	419
4		QAM256		735000000 Hz	3.4 dBmV	42.3 dB	207	468
5		QAM256		741000000 Hz	3.2 dBmV	40.5 dB	140	400
6		QAM256		747000000 Hz	3.1 dBmV	42.6 dB	296	392
7		QAM256		753000000 Hz	3.2 dBmV	42.6 dB	0	0
8		QAM256		759000000 Hz	2.8 dBmV	42.6 dB	123	408
9		QAM256		765000000 Hz	2.5 dBmV	42.5 dB	90	390
10		QAM256		789000000 Hz	0.9 dBmV	41.5 dB	70	394
11		QAM256		795000000 Hz	0.5 dBmV	41.3 dB	81	412
12		QAM256		801000000 Hz	0.3 dBmV	41.2 dB	186	550
13		QAM256		807000000 Hz	0.0 dBmV	40.8 dB	213	476
14		QAM256		813000000 Hz	-0.3 dBmV	40.5 dB	259	379
15		QAM256		819000000 Hz	-0.5 dBmV	40.3 dB	0	0
16		QAM256		843000000 Hz	-0.8 dBmV	39.7 dB	129	467

Total Correctables Total Uncorrectables

2153

5674

Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1		ATDMA		2560 Ksym/sec	37000000 Hz	42.3 dBmV
2		TDMA		2560 Ksym/sec	19400000 Hz	40.8 dBmV
3		ATDMA		5120 Ksym/sec	24200000 Hz	40.8 dBmV
4		ATDMA		5120 Ksym/sec	30600000 Hz	40.8 dBmV

CM IP AddressDurationExpires

D: -- H: -- M: -- S: --

--- --- -- --:--:-- ----

Current System Time: Thu Sep 08 14:40:23 2016

This screen shot was taken one hour after resetting my modem. My service was pretty good leading up to the outage. This is in Bedford, Tx 76021.

I have a tech scheduled for the 15th, but I'd like to see if any of the experts here have any thoughts.

 Thanks!

[MsRaye]

Looks like all your channels are in the 4G LTE LMR and cellular bands and all but 2 have ingress on them. Something is corroded or loose. Make sure all connections are a tad more than finger tight and there's no extra splitters or empty ports.

What's in the modems error/event log?

 Don't reset the modem, need history. Also post signal page again, let's see what it's up to now.

[mattbrown]

Startup ProcedureProcedureStatusComment

Acquire Downstream Channel	861000000 Hz	Locked
Connectivity State	OK	Operational
Boot State
Configuration File	OK
Security	Enabled	BPI+

Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1		QAM256		861000000 Hz	-1.5 dBmV	36.6 dB	45	66
2		QAM256		723000000 Hz	4.0 dBmV	43.3 dB	153	453
3		QAM256		729000000 Hz	3.7 dBmV	43.1 dB	190	419
4		QAM256		735000000 Hz	3.5 dBmV	42.1 dB	207	468
5		QAM256		741000000 Hz	3.3 dBmV	40.3 dB	140	400
6		QAM256		747000000 Hz	3.2 dBmV	42.8 dB	296	392
7		QAM256		753000000 Hz	3.3 dBmV	42.8 dB	0	0
8		QAM256		759000000 Hz	2.9 dBmV	42.6 dB	123	408
9		QAM256		765000000 Hz	2.6 dBmV	42.5 dB	90	390
10		QAM256		789000000 Hz	1.0 dBmV	41.6 dB	70	394
11		QAM256		795000000 Hz	0.6 dBmV	41.3 dB	81	412
12		QAM256		801000000 Hz	0.4 dBmV	41.2 dB	186	550
13		QAM256		807000000 Hz	0.1 dBmV	40.8 dB	213	476
14		QAM256		813000000 Hz	-0.2 dBmV	40.6 dB	259	379
15		QAM256		819000000 Hz	-0.4 dBmV	40.4 dB	0	0
16		QAM256		843000000 Hz	-0.7 dBmV	39.8 dB	129	467

Total Correctables Total Uncorrectables

2182

5674

Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1		ATDMA		2560 Ksym/sec	37000000 Hz	42.0 dBmV
2		TDMA		2560 Ksym/sec	19400000 Hz	40.5 dBmV
3		ATDMA		5120 Ksym/sec	24200000 Hz	40.8 dBmV
4		ATDMA		5120 Ksym/sec	30600000 Hz	40.8 dBmV

CM IP AddressDurationExpires

D: -- H: -- M: -- S: --

--- --- -- --:--:-- ----

Current System Time: Thu Sep 08 16:36:42 2016

This is a Ubee DVW32CB, and unless I'm just overlooking something, I have no options for an event/error log...

I'd like to add that this service was put in back in May, with new and coax from both cable box and modem, all the way to the pedestal. It was pretty solid up until Monday's outage, and the internet drops are pretty incosistent at best. I'm worried that a tech wil show up and have nothing to troubleshoot/fix,  or that they're already working on this problem from last Monday, but they don't bother to communicate that back to the folks who answer the phone.  Am I trying to fix a problem that is already fixed?

[MsRaye]

Ok, the correcteds and uncorrecteds only went up slightly between the two posts.

Maybe it's fixed... no way of telling...

[mattbrown]

I suppose I'll just keep track of it, as I have a week before a tech can make it out. Thanks for your reply!

[mattbrown]

Had another "pause" in the internet this morning.... Went to my modem's page and watched the correctables/uncorrectables shoot up like an elevator, and then stop. After a minute or two, the connection balanced out again.

 At one point, it looked like this.

Startup ProcedureProcedureStatusComment

Acquire Downstream Channel	861000000 Hz	Locked
Connectivity State	OK	Operational
Boot State
Configuration File	OK
Security	Enabled	BPI+

Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1		QAM256		861000000 Hz	1.9 dBmV	36.7 dB	3940	1358
2		QAM256		723000000 Hz	4.9 dBmV	42.5 dB	1564	2744
3		QAM256		729000000 Hz	5.3 dBmV	41.2 dB	1321	2433
4		unknown		735000000 Hz	5.4 dBmV	0.0 dB	423270	1105130
5		unknown		741000000 Hz	5.4 dBmV	0.0 dB	449895	1332161
6		QAM256		747000000 Hz	5.4 dBmV	39.9 dB	1077	1892
7		QAM256		753000000 Hz	5.6 dBmV	41.7 dB	774	1853
8		QAM256		759000000 Hz	5.4 dBmV	42.4 dB	1160	1977
9		QAM256		765000000 Hz	5.2 dBmV	42.6 dB	946	2289
10		QAM256		789000000 Hz	3.9 dBmV	41.7 dB	534	1658
11		QAM256		795000000 Hz	3.6 dBmV	41.4 dB	752	1433
12		QAM256		801000000 Hz	3.4 dBmV	41.3 dB	1241	2013
13		QAM256		807000000 Hz	3.1 dBmV	40.9 dB	1553	2327
14		QAM256		813000000 Hz	2.9 dBmV	40.6 dB	2309	2915
15		QAM256		819000000 Hz	2.7 dBmV	40.4 dB	1769	2247
16		QAM256		843000000 Hz	2.4 dBmV	39.8 dB	1579	2249

Total Correctables Total Uncorrectables

893684

2466679

Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1		ATDMA		2560 Ksym/sec	37000000 Hz	38.3 dBmV
2		TDMA		2560 Ksym/sec	19400000 Hz	37.3 dBmV
3		ATDMA		5120 Ksym/sec	24200000 Hz	37.3 dBmV
4		ATDMA		5120 Ksym/sec	30600000 Hz	37.5 dBmV

CM IP AddressDurationExpires

D: -- H: -- M: -- S: --

--- --- -- --:--:-- ----

Current System Time: Fri Sep 09 08:39:47 2016

And as i'm typing this, it's doing it again....

Startup ProcedureProcedureStatusComment

Acquire Downstream Channel	861000000 Hz	Locked
Connectivity State	OK	Operational
Boot State
Configuration File	OK
Security	Enabled	BPI+

Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1		QAM256		861000000 Hz	7.3 dBmV	34.6 dB	13597	5288
2		QAM256		723000000 Hz	10.3 dBmV	39.1 dB	4952	4867
3		QAM256		729000000 Hz	10.2 dBmV	38.7 dB	3813	3707
4		unknown		735000000 Hz	10.5 dBmV	0.0 dB	704970	2587786
5		unknown		741000000 Hz	10.4 dBmV	0.0 dB	724823	2785980
6		QAM256		747000000 Hz	10.2 dBmV	38.2 dB	3749	2451
7		QAM256		753000000 Hz	10.3 dBmV	38.2 dB	3553	3012
8		QAM256		759000000 Hz	10.0 dBmV	38.9 dB	5049	3462
9		QAM256		765000000 Hz	9.9 dBmV	39.0 dB	4750	4334
10		QAM256		789000000 Hz	9.2 dBmV	38.0 dB	2797	1989
11		QAM256		795000000 Hz	8.7 dBmV	37.5 dB	3251	1629
12		QAM256		801000000 Hz	8.3 dBmV	37.4 dB	3889	2266
13		QAM256		807000000 Hz	7.8 dBmV	37.2 dB	6122	3550
14		QAM256		813000000 Hz	7.6 dBmV	37.1 dB	7773	5415
15		QAM256		819000000 Hz	7.5 dBmV	37.1 dB	7479	5414
16		QAM256		843000000 Hz	7.8 dBmV	36.8 dB	6113	7059

Total Correctables Total Uncorrectables

1506680

5428209

Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1		ATDMA		2560 Ksym/sec	37000000 Hz	38.5 dBmV
2		TDMA		2560 Ksym/sec	19400000 Hz	37.0 dBmV
3		ATDMA		5120 Ksym/sec	24200000 Hz	37.3 dBmV
4		ATDMA		5120 Ksym/sec	30600000 Hz	37.5 dBmV

CM IP AddressDurationExpires

D: -- H: -- M: -- S: --

--- --- -- --:--:-- ----

Current System Time: Fri Sep 09 08:41:44 2016

ugh.

[glenvee]

Your Downstream Power levels have been a bit wide-ranged, spanning from 2 dBmV to nearly 6 dBmV, but now they are too high..... you have a number of them at 9+ dBmV to over 10 dBmV.  Print out these captures to show the tech when he comes,   735 and 741 MHz are a real mess.  As There are likely loose or corroded connectors in/under your home or out to the street.  If not, there's something loose, broken or corroded further up the line, I think.

[mattbrown]

Just got off the phone with TWC, and I was fortunate enough to speak to someone local vs on the other side of the world. They informed me that my node is being worked on at the moment, and it's related to the outage on Monday. I guess it was broken enough that it was quick fixed monday, and the real repairs are happening as we speak.

It sure would have been easier to have that info a few days ago. Interruptions I can tolerate, as as long as a fix is in the works.

[MsRaye]

This is still intermittent 4G LTE ingress.

If this is still occurring, It hasn't been fixed or is even being worked on...

Phone support has no clue what's going on and will tell you anything to get rid of you....

If everything from the modem to the tap off pole was replaced, It's further out on the street somewhere.

Probably near one of the pole top mini 4G cell sites

[mattbrown]

I called them because the entire service finally went down and out, which is when they told me the neighborhood was being worked on. I just got back from picking up lunch, there are a pair of cherry pickers in the neighborhood, and they've got all kinds of **bleep** unwound on several poles. I'll give them the benefit of the doubt, but I'm not cancelling any appointments just yet.

Edit: I can't say **bleep**?