Newcomer

Poor upload speed

My download speed is 100mbps which is okey but my upload speed giving me a problem use to be 10mbps now i'm getting 0.17 please help
6 REPLIES 6
Proven Sharer

Re: Poor upload speed

Please post modem signal levels / diagnostics.  Do not reset your modem/router for at least six hours before you gather this data.

 

How are you measuring these speeds?  From a wireless device?  From a wired PC?

Newcomer

Re: Poor upload speed

From my wireless device (phone)
Newcomer

Re: Poor upload speed

Im using my own router Sbg6782-ac is it possible that my router needs to be updated?
Proven Sharer

Re: Poor upload speed

You write that you are using a wireless device.  Do you have any wired devices on your LAN that you can perform a speed test on?

Helper

Re: Poor upload speed

Go to your modem portal and copy and paste the signal levels and event logs.  192.168.100.1 or 192.168.0.1 depending on the modem manufacturer.

 

Proven Sharer

Re: Poor upload speed

Arris model SBG6972-AC no longer appears on Spectrum's list of approved modems.  If you choose to keep using it, Spectrum won't spend any extra time helping you keep it alive.   If you elect to upgrade your equipment I'd recommend buying a 16 x 4 or 24 x 4 modem and a separate router with Gigabit ethernet and at least 1900 Mbps AC WiFi.