Highlighted
Participant

Poor Signal Strength and Low Data Rate

Signal has been gradually getting worse since upgrade to 200 Mbps. Higher cost, worse service. Data Collected 7:10pm May 11, 2018 over Ethernet cable,  northwest Raleigh, NC
Speedtest 78.9 download.  Upload 5.0 MBPS

Status ConnectionThis page displays information on the status of the cable modem's HFC and IP network connectivity.

Startup ProcedureProcedureStatusComment

Acquire Downstream Channel645000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+

 

Downstream Bonded ChannelsChannel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1LockedQAM25632645000000 Hz-7.6 dBmV40.4 dBmV418500
2LockedQAM25622585000000 Hz-7.0 dBmV40.8 dBmV313575
3LockedQAM25625603000000 Hz-6.7 dBmV40.8 dBmV350560
4LockedQAM25626609000000 Hz-6.8 dBmV40.8 dBmV358528
5LockedQAM25628621000000 Hz-6.9 dBmV40.9 dBmV381469
6LockedQAM25629627000000 Hz-7.1 dBmV40.8 dBmV341439
7LockedQAM25631639000000 Hz-7.7 dBmV40.3 dBmV375453
8LockedQAM25618561000000 Hz-7.4 dBmV40.7 dBmV361483

 

Total Correctables Total Uncorrectables

28974007

 

Upstream Bonded ChannelsChannel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1LockedATDMA35120 Ksym/sec30400000 Hz42.0 dBmV
2LockedATDMA25120 Ksym/sec24000000 Hz41.0 dBmV
3LockedTDMA12560 Ksym/sec19200000 Hz40.8 dBmV
4LockedATDMA45120 Ksym/sec36800000 Hz44.3 dBmV

 

CM IP AddressCM IP Address

fe80::21c:7bff:fee3:8d8f/64
3 REPLIES
Proven Sharer

Re: Poor Signal Strength and Low Data Rate


@spark1 wrote:

Signal has been gradually getting worse since upgrade to 200 Mbps. Higher cost, worse service. Data Collected 7:10pm May 11, 2018 over Ethernet cable,  northwest Raleigh, NC
Speedtest 78.9 download.  Upload 5.0 MBPS



If you want assistance from the forum contributor volunteers, you've got to give us a little bit to work with here! 

We need to know the make and model of your present modem, please? 

When you increased your speed to 200 Mbps, was your modem also changed? 

What was your previous speed package in Mbps, and what model modem did you have before?

Participant

Re: Poor Signal Strength and Low Data Rate

It is a Zoom 5341J DOCSIS3 compliant.  Modem is rated at more than 343 MBPS .

Previously we had 100 MBPS from Spectrum.

We were told to turn everything off and shut it down--a hard reboot, then bring it back up--not change any settings on the modem.

Thank you.

Proven Sharer

Re: Poor Signal Strength and Low Data Rate

I personally use that model of modem for my home internet sevice.  Spectrum will only program it for speeds up to 100 Mbps, not any higher tiers like the 200 Mbps to which you thought you were being upgraded. 

For anything over 100 you will need to replace it with a model that appears on Spectrum's list of modems approved for 200 Mbps, or rent one provided by Spectrum.  Meanwhile I suggest you contact Spectrum about issuing you a credit for the price difference.  This sales practice is what got them into so much trouble in New York State.