Spectator

Ping spikes and packet loss while gaming

Recently switched from Uverse (which topped out at 18 mbps in my neighborhood) to get the 300 mbps triple play. However, I've found the overall online gaming siginificantly worse. I tried disabling Ipv6 on the modem, but that did not make any noticable difference. 

 

I mostly play FIFA on an Xbox One which is wired to the modem. EA (the game manufacturer) recommends running a UOTrace, the results of which from this morning are:

 

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 2ms 3ms 0% 132 / 132 2ms / 37ms
cpe-70-112-128-1.austin.res.rr.com70.112.128.1 2 13ms 18ms 0% 132 / 132 5ms / 100ms
tge0-0-0.lkwytx0301h.texas.rr.com 66.68.3.153 3 19ms 21ms 0% 131 / 132 6ms / 102ms
agg36.ausutxla01r.texas.rr.com 24.175.41.90 4 16ms 15ms 0% 132 / 132 6ms / 44ms
agg22.dllatxl301r.texas.rr.com 24.175.41.46 5 29ms 22ms 0% 132 / 132 11ms / 39ms
bu-ether14.dllstx976iw-bcr00.tbone66.109.6.88 6 32ms 24ms 3% 127 / 132 15ms / 46ms
0.ae4.pr1.dfw10.tbone.rr.com 107.14.19.97 7 22ms 21ms 1% 130 / 132 12ms / 56ms
ix-ae-23-0.tcore2.DT8-Dallas.as64566.110.57.97 8 24ms 20ms 0% 131 / 132 12ms / 58ms
if-ae-2-2.tcore1.DT8-Dallas.as645366.110.56.5 9 27ms 21ms 0% 131 / 132 11ms / 40ms
if-ae-10-3.tcore1.AEQ-Ashburn.as6466.198.154.117 10 86ms 92ms 0% 132 / 132 83ms / 151ms
* Unknown Host * 66.198.154.186 11 94ms 94ms 0% 132 / 132 84ms / 161ms
unknown.prolexic.com 209.200.144.192 12 89ms 92ms 0% 131 / 132 82ms / 176ms
unknown.prolexic.com 209.200.144.197 13 96ms 98ms 1% 130 / 132 83ms / 482ms
unknown.prolexic.com 209.200.168.132 14 52ms 55ms 0% 131 / 132 45ms / 134ms
* Unknown Host * 159.153.93.2 15 50ms 100% 0 / 131
* Unknown Host * 159.153.225.30 16 53ms 53ms 1% 129 / 131 43ms / 125ms
meav5-pub.pt.iad.ea.com 159.153.226.105 17 49ms 51ms 0% 130 / 131 42ms / 75ms

 

I don't lose connection to the servers, but the game plays very erratically.

 

I'm using the rental technicolor  tc8717t, however I had purchased a Netgear C7000-100NAS. The installation tech argued it wasn't worth it because the signal needs to travel through their modem anyway, and Time Warner doesn't service privately owned modems, but I'm wondering if that would make a difference. 

 

Any thoughts or advice would be appreciated

15 REPLIES 15
Expert

Re: Ping spikes and packet loss while gaming

a C7000-100NAS is a modem and replaces the 8717 unless you have TWC phone service, another tech...

 

 Looks like you have a hop 1 problem  it should be < 1 ms

 Bet this is a wireless connection, try ethernet instead.

 

Spectator

Re: Ping spikes and packet loss while gaming


@MsRaye wrote:

a C7000-100NAS is a modem and replaces the 8717 unless you have TWC phone service, another tech...

 

 Looks like you have a hop 1 problem  it should be < 1 ms

 Bet this is a wireless connection, try ethernet instead.

 


Hi and thank you for the response. Though the Xbox is hardwired, the trace route was indeed done through wireless. I've redone it with the computer wired:

 

 Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 1ms 1ms 0% 165 / 166 1ms / 6ms
cpe-70-112-128-1.austin.res.rr.com 70.112.128.1 2 11ms 17ms 0% 165 / 166 5ms / 146ms
tge0-0-0.lkwytx0301h.texas.rr.com 66.68.3.153 3 19ms 19ms 2% 162 / 166 6ms / 80ms
agg36.ausutxla01r.texas.rr.com 24.175.41.90 4 14ms 15ms 0% 165 / 166 6ms / 71ms
agg22.dllatxl301r.texas.rr.com 24.175.41.46 5 20ms 22ms 1% 164 / 166 12ms / 47ms
bu-ether14.dllstx976iw-bcr00.tbone.rr.com 66.109.6.88 6 24ms 22ms 1% 164 / 166 10ms / 39ms
0.ae4.pr1.dfw10.tbone.rr.com 107.14.19.97 7 16ms 20ms 1% 164 / 166 10ms / 60ms
ix-ae-23-0.tcore2.DT8-Dallas.as6453.net 66.110.57.97 8 11ms 18ms 2% 162 / 166 10ms / 39ms
if-ae-2-2.tcore1.DT8-Dallas.as6453.net 66.110.56.5 9 18ms 20ms 0% 165 / 166 11ms / 68ms
if-ae-10-3.tcore1.AEQ-Ashburn.as6453.net 66.198.154.117 10 90ms 89ms 0% 166 / 166 81ms / 108ms
* Unknown Host * 66.198.154.186 11 92ms 90ms 0% 165 / 165 81ms / 134ms
unknown.prolexic.com 209.200.144.192 12 87ms 90ms 0% 164 / 165 81ms / 126ms
unknown.prolexic.com 209.200.144.197 13 90ms 91ms 0% 165 / 165 82ms / 117ms
unknown.prolexic.com 209.200.168.132 14 54ms 52ms 1% 162 / 165 43ms / 79ms
* Unknown Host * 159.153.93.2 15 42ms 100% 0 / 165
* Unknown Host * 159.153.225.30 16 49ms 56ms 1% 163 / 165 42ms / 214ms
meav5-pub.pt.iad.ea.com 159.153.226.105 17 47ms 49ms 2% 161 / 165 42ms / 74ms

 

That looks to addressed the hop 1 problem, but not the rest

 

Also I do have the time warner phone as that was required with triple play.

Expert

Re: Ping spikes and packet loss while gaming

You would need to keep the twc for the phone service and use a 2 way splitter provided the levels are good to feed your modem.

 , TWC drops the lease fee

Tech was wrong or you misunderstood..

 Can you grab the modems signal level and error log pages from 192.168.100.1? don't reset it

 The stupid 8717's don't show correcteds and that may be your issue,

 I don't like your high 167ms on hop 2, that could indicate a  coaxial side issue

 

you could have a device running something like sync/cloud/ dropbox and hoarding all the bandwidth

 

Spectator

Re: Ping spikes and packet loss while gaming


@MsRaye wrote:

You would need to keep the twc for the phone service and use a 2 way splitter provided the levels are good to feed your modem.

 , TWC drops the lease fee

Tech was wrong or you misunderstood..

 Can you grab the modems signal level and error log pages from 192.168.100.1? don't reset it

 The stupid 8717's don't show correcteds and that may be your issue,

 I don't like your high 167ms on hop 2, that could indicate a  coaxial side issue

 

you could have a device running something like sync/cloud/ dropbox and hoarding all the bandwidth

 


I guess my question is whether using my own modem would be likely to address this issue. If so, then I will work on getting it set up.

 

Here is the error log

Time  Priority  Description 
Fri Jun 17 15:23:15 2016Critical (3) Http login:admin from IP address 192.168.0.14
Fri Jun 17 15:23:10 2016Critical (3) Http login:admin failed from IP address 192.168.0.14
Fri Jun 17 15:21:09 2016Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 15:21:08 2016Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 15:20:56 2016Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Fri Jun 17 15:20:45 2016Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 15:20:45 2016Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 15:16:44 2016Critical (3) Http login:admin from IP address 192.168.0.14
Fri Jun 17 08:48:22 2016Critical (3) Http login:admin from IP address 192.168.0.10
Fri Jun 17 08:46:11 2016Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 08:46:10 2016Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 08:45:56 2016Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Fri Jun 17 08:45:45 2016Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 08:45:44 2016Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 08:44:06 2016Critical (3) Http login:admin from IP address 192.168.0.10
Fri Jun 17 08:43:58 2016Critical (3) Http login: failed from IP address 192.168.0.10
Fri Jun 17 05:24:51 2016Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 05:24:51 2016Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 05:24:37 2016Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Fri Jun 17 05:24:26 2016Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 17 05:24:26 2016Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=70:5a:9e:0a:0b:74;CMTS-MAC=00:17:10:86:d8:d8;CM-QOS=1.1;CM-VER=3.0;

 

Interestingly, I just had my first service drop as I was writing. I refreshed the error page but I don't know if anything registered.

Expert

Re: Ping spikes and packet loss while gaming

grab the signal level pages, might be called the Up/downstream tabs

 

Spectator

Re: Ping spikes and packet loss while gaming

Downstream

 

Index Lock Status Frequency SNR Power Modulation

12345678910111213141516
LockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLocked
585 MHz507 MHz513 MHz519 MHz525 MHz531 MHz537 MHz543 MHz549 MHz555 MHz561 MHz567 MHz573 MHz579 MHz501 MHz591 MHz
39.3 dB40.1 dB41.1 dB40.9 dB40.6 dB40.3 dB40.2 dB40.1 dB40.1 dB39.9 dB39.7 dB39.6 dB39.6 dB39.3 dB41.8 dB39.0 dB
10.2 dBmV12.3 dBmV12.0 dBmV11.9 dBmV11.6 dBmV11.4 dBmV11.1 dBmV11.1 dBmV11.2 dBmV11.0 dBmV10.9 dBmV10.8 dBmV10.8 dBmV10.4 dBmV12.8 dBmV10.0 dBmV
256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM

 

 

Upstream Channel Bonding Value Index Lock Status Frequency Symbol Rate Power Level Modulation Channel ID

1234
LockedLockedLockedLocked
24.2 MHz19.4 MHz30.6 MHz37.0 MHz
5120 Ksym/sec2560 Ksym/sec5120 Ksym/sec2560 Ksym/sec
43.0 dBmV41.8 dBmV44.8 dBmV46.3 dBmV
ATDMATDMAATDMAATDMA
2134
Expert

Re: Ping spikes and packet loss while gaming

Looks like there might be some ingress on 585 mhz from local tv channel 33 in Austin.

 Problem is compounded since that is the first and home channel

That model- doesn't show correction, making further diagnosis difficult

 Make sure all connections are a tad more than finger tight

 

 

 

Spectator

Re: Ping spikes and packet loss while gaming


@MsRaye wrote:

Looks like there might be some ingress on 585 mhz from local tv channel 33 in Austin.

 Problem is compounded since that is the first and home channel

That model- doesn't show correction, making further diagnosis difficult

 Make sure all connections are a tad more than finger tight

 

 

 


I've opened two seperate cases with TWC, this week they sent out a tech who removed an amplifier what was boosting the signal too high. I had also been experiencing periodic modem reboots. These are the signal levels now:

 

Downstream

 

Index Lock Status Frequency SNR Power Modulation

12345678910111213141516
LockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLocked
555 MHz507 MHz513 MHz519 MHz525 MHz531 MHz537 MHz543 MHz549 MHz501 MHz561 MHz567 MHz573 MHz579 MHz585 MHz591 MHz
40.3 dB40.3 dB41.9 dB41.6 dB41.3 dB41.1 dB40.7 dB40.7 dB40.7 dB42.0 dB40.3 dB40.2 dB40.2 dB39.9 dB39.8 dB39.6 dB
-4.4 dBmV-3.0 dBmV-2.9 dBmV-3.1 dBmV-3.6 dBmV-3.8 dBmV-4.2 dBmV-4.2 dBmV-4.2 dBmV-2.9 dBmV-4.5 dBmV-4.7 dBmV-4.7 dBmV-5.2 dBmV-5.4 dBmV-5.6 dBmV
256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM

 

 

Upstream Channel Bonding Value Index Lock Status Frequency Symbol Rate Power Level Modulation Channel ID

1234
LockedLockedLockedLocked
30.6 MHz24.2 MHz19.4 MHz37.0 MHz
5120 Ksym/sec5120 Ksym/sec2560 Ksym/sec2560 Ksym/sec
45.3 dBmV43.3 dBmV42.3 dBmV45.8 dBmV
ATDMAATDMATDMAATDMA
3214

 

Overall there has been no improvement. Modem has still rebooted itself randomly, and problems gaming persist.

 

 

I did learn that the modem ships with QoS for WiFi Multimedia enabled, but the user manual I have found makes no mention of the QoS feature.

Expert

Re: Ping spikes and packet loss while gaming

That pos doesn't report correcteds so It's hard to diagnose problems, see if you can trade it for a non technicolor modem