Newcomer

Persistent issues over the past week; SYNC errors and missing BP

Modem is a Motorola MG7550. Residing in Leavenworth, KS. Had a Tech come out yesterday and said everything looked fine on their end. Replaced the coax yesterday (the one going from the wall to the router)  and things seemed fine at first, but still going in and out. The coax goes directly from the wall to the modem and that's it; no splitters or anything pretty. Coax we used was a brand new one in a baggy we had when we got the service a year ago.  Paying for the bundled plan with TV and phone but we don't use phone. If I missed anything, please tell me.

 

 

1 REPLY
Lead Moderator

Re: Persistent issues over the past week; SYNC errors and missing BP

I am sorry to hear you are having problems. 

 

I encourage you to contact support directly to investigate. Our Social Media Customer Care team is available 24 x 7. 

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

 

 

Regards,

Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums