Expert

Re: Overloaded Nodes?

You're going to need TWC out.  the level at the modem is not adequate. The splitter arraingement is probably the culprit and I can't find that inline device anywhere in PPC's technical website. It sounds like a MOCA filter but has wrong markings on it.

 You could try removing it and see if the upstream gives you 4 channels.

 

Participant

Re: Overloaded Nodes?

It looks something like this  Idid end up removing it and of course my Speed test came out the same but I am still expericing the issue.... The Piece of equipment I am talking to looks alot like this 

http://i.ebayimg.com/images/i/261954407851-0-1/s-l1000.jpg

One end was connected to the coax and theo ther end went into my modem. 

 

Edit: Also if I have to call in I know the technical support is gonna ask me to do the simple stuff is there anyway I could reference this Thread to let them know we have troubleshooted already? 

Expert

Re: Overloaded Nodes?

I'll guess it's a Moca FilterBut that part number is way wrong...  it should be a LP 1G C

..... If so, it shouldn't affect ahything below 1000 mHz where all the cable modem and TV channels are.

 Repost the signal level page with it out.

If removing it didn't get the 4 upstream channels back, you need TWC out.

You shouldn't have a moca filter unles you have a wholehouse DVR setup.

 ppc_SNLP_1GCWWS_moca_poe_filter_cable_tv_burned__59861.1449184899.1280.1280

Participant

Re: Overloaded Nodes?

I actually do have EH-WHDVR which I just found out today that is exactly what it was so I put it back on and reset my DVR box and it was fixed... I feel stupid @_@@
Expert

Re: Overloaded Nodes?

Are you now getting 4 upstream channels? That filter has nothing to do with them.

post the upstream levels again.

 

Participant

Re: Overloaded Nodes?

Here are the upstream signals

Upstream Channel Bonding Value Index Lock Status Frequency Symbol Rate Power Level Modulation Channel ID

1234
LockedLockedLockedLocked
24.2 MHz19.4 MHz30.6 MHz37.0 MHz
5120 Ksym/sec2560 Ksym/sec5120 Ksym/sec2560 Ksym/sec
50.3 dBmV50.3 dBmV51.0 dBmV51.8 dBmV
ATDMATDMAATDMAATDMA
2134

 

 

Downstream signals

Index Lock Status Frequency SNR Power Modulation
12345678910111213141516
LockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLocked
555 MHz489 MHz495 MHz501 MHz507 MHz513 MHz519 MHz525 MHz531 MHz537 MHz543 MHz549 MHz483 MHz561 MHz567 MHz573 MHz
40.3 dB42.0 dB41.7 dB41.8 dB40.2 dB41.3 dB41.1 dB41.1 dB41.2 dB40.6 dB40.2 dB40.1 dB41.8 dB40.1 dB39.5 dB39.9 dB
-3.3 dBmV-1.6 dBmV-2.1 dBmV-1.8 dBmV-2.6 dBmV-2.3 dBmV-2.5 dBmV-2.5 dBmV-2.5 dBmV-3.1 dBmV-3.4 dBmV-4.0 dBmV-1.6 dBmV-3.8 dBmV-3.9 dBmV-3.6 dBmV
256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM
 

 

Expert

Re: Overloaded Nodes?

You need to find where the splitter is and describe it... You have5 devices.. are there extra unused wall coax outlets? I have a feeling it's an 8 way rather than a 2 way feeding the modem and then to a moca filter then to a  4 way for the cable box/dvr's

 Your upstream level is at the maximum and if it needs to go higher, you'll lose channels like the earlier post showed.

 What you have is still unreliable.Woman Sad

 

 

 

Participant

Re: Overloaded Nodes?

There is only one Unused Coax Connection and that is in the master bed room.Our master bedroom has two coax connections.One is being used by my EHWH-DVR box and I have one playback in my kitcken and the other in my living room and in my study is where I have my modem.None of these are on an splitter and if the splitter is on the outside on the juncition box I think I may call TWC and have a tech come out. 

Expert

Re: Overloaded Nodes?

Can you post a picture of what's in the outside box?

I believe it's wrong per the modem levels posted.

 

Participant

Re: Overloaded Nodes?

I tried to get a pictuer for you but they locked the box Smiley Sad