Valued Participant

Online Activation

Can a purchased modem  be activated online?

 

10 REPLIES
Expert

Re: Online Activation

Sometimes....

It's easier to call in and get the old one deactivated at the same time.

 

Valued Participant

Re: Online Activation

Thanks MsRaye

Spoiler
 

 

Valued Participant

Re: Online Activation

Since my older SB6141 was having problems, i went ahead purchased a Netgear CM500-100. Couldn't activate it online and had to call. Unfortunately the call lasted for more than 30mins. as the rep was having a hard time, even she admitted. Finally got it activated and provisioning seems to be correct. Getting 16 down & 4 up bonded channels and speeds are acceptable with this new modem on my plan.  198dn/22up

 

 

Expert

Re: Online Activation

6141's will only be provisioned up to 100/10 service.

 

 There's a second provisioning group that's good if you can get connected to them.

 

 

Also copy and ppaste the modems signal level page and your zip code, let's make sure there's not a level problem...

 

Valued Participant

Re: Online Activation

MsRaye, zip is 27909

 
 
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Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel645000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration File  
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDhonorMdd(4)
 
Provisioned Downstream and Upstream Throughput
Type Throughput
Downstream Provisioned Rate 
Upstream Provisioned Rate 
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1LockedQAM25616645000000 Hz7.1 dBmV41.5 dB00
2LockedQAM2562561000000 Hz6.7 dBmV41.7 dB00
3LockedQAM2563567000000 Hz6.5 dBmV41.5 dB00
4LockedQAM2564573000000 Hz6.6 dBmV41.4 dB00
5LockedQAM2565579000000 Hz6.6 dBmV41.4 dB00
6LockedQAM2566585000000 Hz6.6 dBmV41.2 dB00
7LockedQAM2567591000000 Hz6.7 dBmV41.5 dB00
8LockedQAM2568597000000 Hz7 dBmV41.7 dB00
9LockedQAM2569603000000 Hz6.9 dBmV41.7 dB00
10LockedQAM25610609000000 Hz7.1 dBmV41.7 dB00
11LockedQAM25611615000000 Hz7 dBmV41.6 dB00
12LockedQAM25612621000000 Hz7.1 dBmV41.7 dB00
13LockedQAM25613627000000 Hz7.1 dBmV41.6 dB00
14LockedQAM25614633000000 Hz7.2 dBmV41.6 dB00
15LockedQAM25615639000000 Hz7.1 dBmV41.3 dB00
16LockedQAM2561555000000 Hz6.6 dBmV41.5 dB00
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1LockedATDMA65120 Ksym/sec24200000 Hz37.5 dBmV
2LockedTDMA52560 Ksym/sec19400000 Hz37.5 dBmV
3LockedATDMA75120 Ksym/sec30600000 Hz37.5 dBmV
4LockedATDMA82560 Ksym/sec37000000 Hz37.5 dBmV
 
Current System TimeSmiley Frustratedat Oct 24 10:57:49 2015
 
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Expert

Re: Online Activation

Levels look good, print out a copy for your records should connections deteriorate.

 

It would be nice if TWC allowed the values to be displayed here:

Provisioned Downstream and Upstream Throughput
Type Throughput
Downstream Provisioned Rate 
Upstream Provisioned Rate 
Highlighted
Valued Participant

Re: Online Activation

MsRaye, at what point should one be concerned with the snr and power levels?

Valued Participant

Re: Online Activation

MsRaye, school me on what the levels would look like if there was a problem.

Expert