Newcomer

No internet connection

Can someone please tell me what this means?

System Logs:Yesterday

Time Priority Description

Sat Nov 02 21:05:46 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=80:29:94:5e:bf:5b;CMTS-MAC=00:17:10:8d:f3:a3;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 02 21:05:45 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=80:29:94:5e:bf:5b;CMTS-MAC=00:17:10:8d:f3:a3;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 02 21:04:10 2019 Critical (3) Resetting the cable modem due to docsDevResetNow

Sat Nov 02 20:02:54 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=80:29:94:5e:bf:5b;CMTS-MAC=00:17:10:8d:f3:a3;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 02 20:02:53 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=80:29:94:5e:bf:5b;CMTS-MAC=00:17:10:8d:f3:a3;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 02 12:35:01 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=80:29:94:5e:bf:5b;CMTS-MAC=00:17:10:8d:f3:a3;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 02 12:35:00 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=80:29:94:5e:bf:5b;CMTS-MAC=00:17:10:8d:f3:a3;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 02 05:55:13 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=80:29:94:5e:bf:5b;CMTS-MAC=00:17:10:8d:f3:a3;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 02 05:55:13 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=80:29:94:5e:bf:5b;CMTS-MAC=00:17:10:8d:f3:a3;CM-QOS=1.1;CM-VER=3.0;
2 REPLIES 2
Community Manager

Re: No internet connection

For assistance with this issue, please contact support directly.  

 

Please contact us at: 

 
Helper

Re: No internet connection

Are you having connection problems? Please describe what is happening when you see this in the modem log.