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Re: Nightly high ping (200-300ms+) for months regardless of modem

Quick update post-IPv6 Disable I still see issues with the redirect TWC router:

Tracing route to google.com [216.58.218.142]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 11 ms 11 ms cpe-70-114-160-1.austin.res.rr.com [70.114.160.1]
3 74 ms 34 ms 51 ms tge0-0-1.rdrktxaz01h.texas.rr.com [24.27.13.29]
4 11 ms 15 ms 13 ms agg32.ausutxla01r.texas.rr.com [24.175.43.235]
5 20 ms 22 ms 15 ms agg22.dllatxl301r.texas.rr.com [24.175.41.46]
6 19 ms 22 ms 14 ms bu-ether14.dllstx976iw-bcr00.tbone.rr.com [66.109.6.88]
7 86 ms 79 ms 72 ms 207.86.208.49
8 13 ms 14 ms 15 ms 207.86.208.62
9 18 ms 13 ms 18 ms 108.170.240.131
10 17 ms 16 ms 15 ms 72.14.234.143
11 50 ms 55 ms 43 ms dfw25s08-in-f142.1e100.net [216.58.218.142]


Pinging 24.27.13.29 with 32 bytes of data:
Reply from 24.27.13.29: bytes=32 time=65ms TTL=62
Reply from 24.27.13.29: bytes=32 time=80ms TTL=62
Reply from 24.27.13.29: bytes=32 time=90ms TTL=62
Reply from 24.27.13.29: bytes=32 time=27ms TTL=62

Ping statistics for 24.27.13.29:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 90ms, Average = 65ms
Expert

Re: Nightly high ping (200-300ms+) for months regardless of modem

If it's always the same hops going high, it's usually overloaded servers at those hops or overloaded paths between them.

Disabling IPv6 seems to make them faster as the modem only has to send one type of data

packet.

 

Browser

Re: Nightly high ping (200-300ms+) for months regardless of modem

Thanks for the info.....it's "prime-time" now and sure enough the same server/router is high ping again :-(  

 

  3   116 ms   822 ms    93 ms  tge0-0-1.rdrktxaz01h.texas.rr.com [24.27.13.29]

Expert

Re: Nightly high ping (200-300ms+) for months regardless of modem

All you can do is complain to TWC, if there's enough, maybe they'll split nodes add a server...

Don't hold your breath untill Charter Spectrum takes over, not much will improve. Some areas like here in Ohio are hodge podges of 40 year old infrastructure that Charter knows is bad and will be replacing.

 

Browser

Re: Nightly high ping (200-300ms+) for months regardless of modem

Well, thanks for the help anyway.

 

I had an idea of trying to use the TWC city-wide wifi around the area to try the ping to confirm or deny the idea that it is not just limited to me.

Expert

Re: Nightly high ping (200-300ms+) for months regardless of modem

Wireless/ wifi is not a real good test. But try it anyway.

 

Spectrum Employee

Re: Nightly high ping (200-300ms+) for months regardless of modem

It's most likely what ddevos said. The utilization on your node is through the roof.  So during peak times when the entire neighborhood is on the node is overloaded. There are things that can be done. A service tech would have to go through the extra steps to get a system tech to look at the node and balance it. I had the vary same issue until a few months ago. Tech after tech will say levels are good. Or switch equipment. Which in my opinion The UBEE is much better than the Arris. But mainly only when it comes to WiFi. As far as modem capabilities the Arris will keep up with the UBEE no problem. What you need is a service tech that has a good relationship with the system techs that maintain the plant in his/her area. They can look into issues that may occur at the node. In my hub they actually added a router,  but it took years of customer complaints and the hub tech sitting around not knowing whats going on. Once all the extra homes were built and ATT uverse came to town they had to fix the issues. Customers were dropping left and right. Its much better now. 22ms ping on average and 331down 21 up on average. Of course server and time that is tested will fluctuate this a bit.