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NEED HELP HIGH PING 8 HOURS A DAY

Hi i have been having this issue for over a month now and have had multiple techs come out with no chance of solving this issue so far. My ping goes from the stable 22 ms (38-50 ms in games) to 150-400 MS Starting anywhere from 1 p.m or 4 p.m and lasting until 1 a.m which is just ridiculous. I really want this fixed, i play alot of games, make videos, and stream games aswell and this really causes an issue for me.

23 REPLIES 23
Expert

Re: NEED HELP HIGH PING 8 HOURS A DAY

don't reset the modem, copy and paste the signal level and error log pages....

 

Browser

Re: NEED HELP HIGH PING 8 HOURS A DAY

Hi thanks for the help, where will i find these at?

Expert

Re: NEED HELP HIGH PING 8 HOURS A DAY

192.168.100.1 or 192.168.0.1

 

Browser

Re: NEED HELP HIGH PING 8 HOURS A DAY

Ok so im on the modems settings page and everything and under status it has diagnostics, but i dont see signal level anywhere, and on the diagnostics side of things, it shows ping test parameters and things of that nature, not sure if im looking in the right place or not

Expert

Re: NEED HELP HIGH PING 8 HOURS A DAY

upstream/downstream?

 

Browser

Re: NEED HELP HIGH PING 8 HOURS A DAY

Ok i found those https://gyazo.com/6debc88ca61ead3af09ccbe6bfed70c0

 

https://gyazo.com/427fe36397dec887d397c93ab3ba81d3

 

 

 

https://gyazo.com/024c2c24eb1d1f52285db9310b66886e

 

i only linked them as pictures cause copying and pasting them wasnt going so well

Browser

Re: NEED HELP HIGH PING 8 HOURS A DAY

wasn't sure if you receieved those or not

Rookie

Re: NEED HELP HIGH PING 8 HOURS A DAY

I've been having the same issue for about 4 months. I think there are several crowded hubs in the TWC system, because my ping is fine for one game, and then terrible the next, and then fine again, etc. I believe the variation comes from where the people are that I'm matched with. I would say 80% of games from afternoon to 1am have 250ms of ping. During the low ping games, I ask, and everyone's usually from NYC or nearby (like me). During high ping games, there are usually some west coasters, which could justify 50 - 100ms, but not 250-350ms.

 

My guess is that gamers are a small enough subset of TWC customers that the issue goes unnoticed, since bandwidth is still fine.

 

Just clarifying the issue for you so that maybe you can give the techs some leads next time you talk with them.

Expert

Re: NEED HELP HIGH PING 8 HOURS A DAY

The levels are ok, but I don't like seeing s/n's lower than 35 dB.... If there are a lot of other customers on your node with low s/n's it will slow down the node for everyone and of course the worst during prime time.

 I also find it unusual that there are no correcteds listed, any idea if the modem was recently reset?