Valued Participant

My internet is lagging horribly

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 142.254.218.253 - 0 | 4 | 4 | 7 | 7 | 8 | 8 |
| agg61.rochnyeq02h.northeast.rr.com - 0 | 4 | 4 | 19 | 120 | 411 | 25 |
| agg49.rochnyei02r.northeast.rr.com - 0 | 4 | 4 | 8 | 8 | 10 | 9 |
| be28.rochnyei01r.northeast.rr.com - 0 | 4 | 4 | 8 | 10 | 13 | 8 |
|bu-ether45.chcgildt87w-bcr00.tbone.rr.com - 0 | 4 | 4 | 22 | 25 | 29 | 25 |
| 216.3.52.41 - 0 | 4 | 4 | 22 | 22 | 24 | 23 |
| 216.3.52.54 - 0 | 4 | 4 | 22 | 22 | 24 | 23 |
| 216.239.42.136 - 0 | 4 | 4 | 22 | 22 | 23 | 23 |
| 209.85.143.109 - 0 | 4 | 4 | 23 | 23 | 24 | 24 |
| 108.170.237.43 - 0 | 4 | 4 | 36 | 39 | 46 | 36 |
| 209.85.240.62 - 0 | 4 | 4 | 35 | 35 | 36 | 35 |
| 72.14.233.93 - 0 | 4 | 4 | 36 | 36 | 37 | 36 |
| iad23s25-in-f14.1e100.net - 0 | 4 | 4 | 35 | 35 | 37 | 35 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

I got a brand new modem yesterday from a tech. This happens on another modem in the house on my grandmas computer I checked it for her today. I've had 3 tech's come to my house replace the lines outside talked to almost 10 different people on the phone also tier 3 techs. Now the " lead" tech is suppose to come over tomorrow and check the pole/box outside. I'm trying to figure out after sending only 4 packets how i'm reaching 411 ping. This has been going on for almost a month and it's destroying my pc gaming. 

50 REPLIES
Valued Participant

Re: My internet is lagging horribly

| agg61.rochnyeq02h.northeast.rr.com - 0 | 4 | 4 | 19 | 120 | 411 | 25 | 

 

Is the issue  | 411 |

Valued Participant

Re: My internet is lagging horribly

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 142.254.218.253 - 0 | 20 | 20 | 7 | 10 | 17 | 7 |
| agg61.rochnyeq02h.northeast.rr.com - 0 | 20 | 20 | 20 | 48 | 353 | 21 |
| agg49.rochnyei02r.northeast.rr.com - 0 | 20 | 20 | 8 | 10 | 18 | 9 |
| be28.rochnyei01r.northeast.rr.com - 0 | 20 | 20 | 9 | 13 | 24 | 12 |
|bu-ether25.chcgildt87w-bcr00.tbone.rr.com - 0 | 20 | 20 | 23 | 27 | 35 | 31 |
| 0.ae0.pr1.chi10.tbone.rr.com - 0 | 20 | 20 | 21 | 25 | 63 | 23 |
| chi-b21-link.telia.net - 0 | 20 | 20 | 56 | 64 | 72 | 67 |
| buf-b1-link.telia.net - 0 | 20 | 20 | 36 | 38 | 48 | 37 |
| yahoo-ic-315726-buf-b1.c.telia.net - 0 | 20 | 20 | 36 | 38 | 52 | 38 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-1.msr2.bf1.yahoo.com - 0 | 20 | 20 | 36 | 37 | 48 | 38 |
| et-19-0-1.clr1-a-gdc.bf1.yahoo.com - 0 | 20 | 20 | 36 | 39 | 47 | 39 |
| po7.fab6-1-gdc.bf1.yahoo.com - 0 | 20 | 20 | 37 | 42 | 90 | 39 |
| po-14.bas2-7-prd.bf1.yahoo.com - 0 | 20 | 20 | 36 | 39 | 48 | 40 |
| ir2.fp.vip.bf1.yahoo.com - 0 | 20 | 20 | 36 | 48 | 225 | 38 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

 

The first connectiong was to google.com This one is to Yahoo.com

Valued Participant

Re: My internet is lagging horribly

This one is www.timewarner.com

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 142.254.218.253 - 0 | 7 | 7 | 8 | 8 | 9 | 8 |
| agg61.rochnyeq02h.northeast.rr.com - 0 | 7 | 7 | 24 | 106 | 520 | 40 |
| agg49.rochnyei02r.northeast.rr.com - 0 | 7 | 7 | 8 | 8 | 9 | 8 |
| be28.rochnyei01r.northeast.rr.com - 0 | 7 | 7 | 10 | 14 | 24 | 24 |
|bu-ether45.chcgildt87w-bcr00.tbone.rr.com - 0 | 7 | 7 | 23 | 27 | 32 | 32 |
|bu-ether11.chctilwc00w-bcr00.tbone.rr.com - 0 | 7 | 7 | 23 | 27 | 38 | 38 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Valued Participant

Re: My internet is lagging horribly

| agg61.rochnyeq02h.northeast.rr.com - 0 | 7 | 7 | 24 | 106 | 520 | 40 | 

 

Is the issue in every single connection, any idea what this is ? A server of TWC i'm guessing 

Expert

Re: My internet is lagging horribly

I'd rather see the signal level and error log pages without being reset...

and a cmd level tracert to google.com

 

Valued Participant

Re: My internet is lagging horribly

Without being reset? What do you mean I got a brand new Technicolor modem yesterday from a tech. There shouldn't be any issue in the modem if so how do i show you the logs on the modem etc. WinMTR is a trusted program Tracert logs only do short pings but ill show you one when The issue happens. 

 

C:\WINDOWS\system32>tracert google.com

Tracing route to google.com [216.58.217.110]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 142.254.218.253
2 403 ms 20 ms 24 ms agg61.rochnyeq02h.northeast.rr.com [24.58.232.133]
3 19 ms 9 ms 8 ms agg49.rochnyei02r.northeast.rr.com [24.58.52.0]
4 12 ms 14 ms 14 ms be28.rochnyei01r.northeast.rr.com [24.58.32.74]
5 24 ms 25 ms 26 ms bu-ether35.chcgildt87w-bcr00.tbone.rr.com [107.14.19.104]
6 22 ms 22 ms 23 ms 216.3.52.41
7 22 ms 21 ms 24 ms 216.3.52.54
8 22 ms 22 ms 23 ms 216.239.57.111
9 24 ms 22 ms 23 ms 209.85.241.47
10 35 ms 36 ms 35 ms 209.85.143.171
11 35 ms 53 ms 35 ms 216.239.48.94
12 36 ms 35 ms 45 ms 209.85.143.255
13 36 ms 35 ms 35 ms iad23s42-in-f110.1e100.net [216.58.217.110]

Trace complete.

 

Third attempt on tracert before the issue appeared 

C:\WINDOWS\system32>tracert google.com

Tracing route to google.com [216.58.217.110]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 142.254.218.253
2 403 ms 20 ms 24 ms agg61.rochnyeq02h.northeast.rr.com [24.58.232.133]
3 19 ms 9 ms 8 ms agg49.rochnyei02r.northeast.rr.com [24.58.52.0]
4 12 ms 14 ms 14 ms be28.rochnyei01r.northeast.rr.com [24.58.32.74]
5 24 ms 25 ms 26 ms bu-ether35.chcgildt87w-bcr00.tbone.rr.com [107.14.19.104]
6 22 ms 22 ms 23 ms 216.3.52.41
7 22 ms 21 ms 24 ms 216.3.52.54
8 22 ms 22 ms 23 ms 216.239.57.111
9 24 ms 22 ms 23 ms 209.85.241.47
10 35 ms 36 ms 35 ms 209.85.143.171
11 35 ms 53 ms 35 ms 216.239.48.94
12 36 ms 35 ms 45 ms 209.85.143.255
13 36 ms 35 ms 35 ms iad23s42-in-f110.1e100.net [216.58.217.110]

Trace complete.

Valued Participant

Re: My internet is lagging horribly

403 ms Is unnacceptable, I've also done WinMTR on my grandmas computer downstairs with a different modem and she also gets the same issue at the same place. I could go downstairs and show you a WinMTR from her computer on the other modem aswell.

Expert

Re: My internet is lagging horribly

need to see the signal level page...

Why is NAT turned off in the technicolor?

 first hop should be a 192.168.x.x one not the CMTS.

first hop should be <1ms  @ 192.168.x.x

 

Valued Participant

Re: My internet is lagging horribly

I don't know how to show that how do i get into the signal levels? I'm not sure what Nat is but this issue is happening on another modem in the house we pay for two internet connections..