Valued Contributor

My TWC Modem gets hot and at times very hot...

My Speeds are fine, but my Aris TG1672G Modem is getting hot and at times very hot. I have to unplug the modem to cool it down from time to time. My room has AC and is the only TWC Modem that is warm. I have three TV Boxes all of what are normal temps. Here are my signal levels incase these have soemthing to do with it. There is no battery back up in the device and is placed on my wooden desk upside down as it doesnt stand up...

 

Hardware Information

 
System:ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Residential Gateway
HW_REV: 6
VENDOR: Arris Interactive, L.L.C.
BOOTR: 2.2.0.45
SW_REV: 9.1.103J5.SIP.PC20.TW
MODEL: TG1672G
Serial Number:FAUBPM7EZ600138
Battery Charger FW Rev:03.30
Options: 

 Firmware Build and Revisions
Firmware Name:TS0901103J5_020516_16XX.GW_PC20_TW
Firmware Build Time:Fri Feb 5 21:43:11 EST 2016
eSAFE 0 FW Revision:TS0901103J5_020516_ARRIS_GW

 

 

8 REPLIES 8
Valued Contributor

Re: My TWC Modem gets hot and at times very hot...

I had to reply in two posts...

 

Valued Contributor

Re: My TWC Modem gets hot and at times very hot...

I forgot to say I have this modem in bridge mode so it isnt going to affect the temperature of that. I have my ASUS RT-AC87U Router connected to the Modem in LAN Port 1. Not sure if it should make a difference or not.

Helper

Re: My TWC Modem gets hot and at times very hot...

If its too hot to touch, its too hot, replace it.

My new 1672 is just lukewarm on top, cool on bottom in vertical position

Trusted Helper

Re: My TWC Modem gets hot and at times very hot...


@jhf5 wrote:

If its too hot to touch, its too hot, replace it.

My new 1672 is just lukewarm on top, cool on bottom in vertical position


I agree,

 

Replace the modem.  If you are renting from TWC, contact them for a swap.  Or buy a new modem if you own the modem.

 

Satch

Highlighted
Expert

Re: My TWC Modem gets hot and at times very hot...

Get it replaced, the power supply is going bad and may burn up!

 

 

Valued Contributor

Re: My TWC Modem gets hot and at times very hot...

MsRaye I thought that was the problem. I have to call the lead Tech today to see if he can swap the box out.
Expert

Re: My TWC Modem gets hot and at times very hot...

swap it out at a TWC store/office.. is there one nearby?

 

Valued Contributor

Re: My TWC Modem gets hot and at times very hot...

The lead Tech shaped it out on Friday. It's was under voltage from possible too many items plugged in at the same time. Now this one is much better. I am actually getting faster speeds. The old modem I was getting 60 maybe 62 Mbps and 6 up. This one I am getting 67 Mbps by 6.4 Mbps.