Issue: Throughout the day, my modem loses internet connectivity and essentially goes through a re-connection process as if I did a manual reset. This occurs about 10+ times a day especially between 9-3pm and even more so during hotter temperatures. (Southern California, Single Family Home).
Note: I have tried to fix the issue by replacing the Modem, but the same issues persist.
Modem Connection Info:
Recent Event Logs:
After observing the Event Logs the last few hours, I keep seeing T3/T4 Time-Outs whenever internet access drops-off. I included a sample below:
Does anyone have any additional thoughts in troubleshooting? Or potential root issues?
My current plan is to purchase brand new coax cables to connect the modem directly to the cable line to the street / ground block and see if the problem lies with existing routed cable and any splitters in its path.
Thank you for reading and any responses.
Spectrum is responsible for maintaining the cables and hardware in the drop from the street. You probably won't have the right connectors and attachment tool, so you'll be blamed for any ongoing issues. Let Spectrum's technical crews identify the problem and replace the faulty items and you can get a credit for outage time.
Thanks for clarifying that. It sounded like you were going all the way out to the street.
If possible, temporarily move the modem as close to the ground block as you can get and direct connect a laptop to test.
I can't see the images you posted but can you post the signal levels?
Here's the connection information (text).
Downstream Bonded Channels
|Upstream Bonded Channels|
Hahaha, thank you for the reply!
I was expecting that sort of response and I have scheduled a service call to have the line inspected. I appreciate the responses and I will update if my problem is resolved.